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EōS Fitness
- Recreation
- Riverview, FL
About this business
EōS Fitness is a place where you belong. From the serious athlete to the causal gym goer, our High Value Low Price (HVLP)® gyms are fully equipped to ensure you get the most out of each workout. EōS has a wide variety of amenities, including group fitness classes, cycling classes, personal and small group training, kids’ club, The Yard: Functional Turf Area, free weights (up to 150lbs!) and an extensive selection of cardio equipment with our exclusive MOVEōS Cinema cardio room (watch a big screen mov... read more
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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Such a Huge Nightmare to CANCEL. Still being charged months afterwards.
Business response:
*****, We sincerely apologize for any inconvenience that you have experienced. I can not find your exact account using the email but I believe I have found your correct membership in ******. If so, it is canceled and a refund is being processed for you. I have sent you an email in hopes to hear from you should you need further assistance.
This gym is relatively new yet the Hot tub hasn't worked for several weeks, Not the first time it conked out. I have been informing the front desk about this since the beginning of this year. They keep telling me they have a ticket in to get it fixed but it still isn't fixed. Last week when I asked when it would be fixed the girl said it was fixed the day before but it takes a few days to warm up. That was 4 days ago and it's still cold. When I spoke to them again today they admitted it wasn't working and didn't know when or... read more
Horrible don't give them any account information, they scam people's accounts and fight to get it stopped. They tell you one thing then charge more, no respect for first responders or military, had to get my checking account changed to get them to stop taking money. My credit union stated that people come in on EOS and have to do what I did, she said EOS is horrible. They did send me a partial refund check, I took it to their bank to cash, it was a bad check. She stated information on the check was incorrect, a fake check ba... read more
Business response:
*****, I have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for any inconvenience that you may have experienced.I did send you an email stating that I am unable to find your account using the email provided in your BBB Review. If there is anything that I can do to assist you further, then please let me know so I can have the correct ********** Manager help resolve.
After canceling my membership, *** has continued to charge my account for nearly 2 years. *** refuses to respond to emails or phone calls. I am owed over $400 plus, who knows how much more in fees and aggravation.
Business response:
*****, I see that our District Sales Manager, **** was able to assist you and refund you account $474.86. Destiny originally assist you when you first submitted to cancel but one steps was missed. **** does have a ticket submitted for you refund. Thank you for your patience.
EoS personal trainers are scam. I canceled my personal training session and I was still charged!! I'm continuing to be charged and was told everything was all set and not a problem. I've never had the service. I want to get a refund for all the chargers and I'm getting the runaround. I'm highly upset. I DO NOT have money to just go down the drain.
Business response:
*************** have connected you with the club's fitness Manager and also the club's Assistant Fitness Manager who can both assist you further.
I have wanted to get personal training from EOS, I asked and they were onboard with helping but I am also in the military and in the navy and go out to sea frequently and for long periods so I wouldn't be able to really invest in them and I told them so they were going about it wont be big on my pockets and said there is a $19.99 personal training for each week 2 sessions I went in board and we talked things over but when the time comes I dont have control over my schedules i went for maybe about a few weeks and I had to go ... read more
Business response:
***, I have connected you with ***** our Fitness Manager and ****** our District Fitness Manager via email. They will be able to assist you further. Thank you for your patience.
Besides the ruddnes shown the company refuses to refund or give a call back did tell me thou. I have NEGATIVE ENEGERY oooohhh really, I followed up with ok cancel my membership. Devonte with all his s*** customer service said with pleasure get you out of here and your NEGATIVE ENERGY. So if my energy was negative per what he says. Then his was HOSTILE, while this was going on all their other employees gathered to watch behind the counter and giggle thinking they thought this was funny. Glad they enjoyed the whole situation, ... read more
Business response:
*****, I have been working with you via social and via my email address. I know that ****** our District Operations Manager will be reaching out to you to assist further. We do apologize that we have a new club and brand new staff that is getting familiar with procedures and guidelines. We apologize that there was admittance for your son and then a denial once the age was revealed. The Regional Vice President is working with the team to help them understand our age limits for entering the facility. ****** will reach out to y... read more
EoS personal trainers are scam. They scam you into purchasing personal training and continue charging you without giving you the services and notifying you for the chargers. I want to get a refund for all the chargers more than 30 sessions of chargers from my account.
Business response:
****, I have connected you via email with ******** our District Fitness Manager so she can assist you further.
Go somewhere else. They will steal your money. - 30 day cancelation policy (this should be illegal) if you can't cancel my policy within 48 hrs then you aren't living in 2023. - They will tell you one price and then charge you another. - We have paid over $800 for 2x $25 memberships. Go figure that one out. And when we tried to get a refund they gas lighted us. Told us it wasn't their fault. That we agreed to certain things. The only good is they have some nice people who work there. But I assure you this business is organiz... read more
Business response:
I copied you on an email with our District Sales Manager to assist you further with both accounts.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.4 star rating with 2,126 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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