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EōS Fitness
- Recreation
- Riverview, FL
About this business
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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Basically the *********, ** gym is a complete DUMP!.... They do ABSOLUTELY NOTHING in the way of cleaning it. There is mold and mildew all over the sinks and underneath the hand driers. The ledges under the upper windows must be holding 1/8" of dust. Which is most likely being blown about by the giant ceiling fans. The machines appear to have not been wiped down in a solid 6 month to a year. There is bits of trash almost everywhere. Handles are missing from many of the machines. Yet at any given time during the day there wil... read more
Business response:
*****, I did respond to your BBB Message with...Dear *****,I hope this message finds you well. I wanted to follow up on my previous email to reiterate that we genuinely appreciate your feedback and concerns, and we are committed to making the necessary improvements promptly. In light of your comments, ***** and I took immediate action by meeting with our 3rd party cleaning vendor, Integrity, today at the ************ gym. We conducted a thorough inspection and identified several areas that require attention. Integrity will b... read more
Basically the *********, ** gym is a complete DUMP!.... They do ABSOLUTELY NOTHING in the way of cleaning it. There is mold and mildew all over the sinks and underneath the hand driers. The ledges under the upper windows must be holding 1/8" of dust. Which is most likely being blown about by the giant ceiling fans. The machines appear to have not been wiped down in a solid 6 month to a year. There is bits of trash almost everywhere. Handles are missing from many of the machines. Yet at any given time during the day there wil... read more
Business response:
*****, I did respond to your BBB Message with...Dear *****,I hope this message finds you well. I wanted to follow up on my previous email to reiterate that we genuinely appreciate your feedback and concerns, and we are committed to making the necessary improvements promptly. In light of your comments, ***** and I took immediate action by meeting with our 3rd party cleaning vendor, Integrity, today at the ************ gym. We conducted a thorough inspection and identified several areas that require attention. Integrity will b... read more
This gym billed me still after I went and told them to cancel my membership, I did this in April of 2023. They wrote down my name and phone number in a sticky note and send me away, really unprofessional. I trusted them to cancel the membership and they didnt. I am really unset because of the billing. To be honest I expected more from this company. Im really down to earth and I think they have broken a trust. I do really want my money back. I tried emails and calls to corporate office and they are saying that they moved and ... read more
Business response:
******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I have submitted to refund two months of dues and your annual rate to total $69. 97. Refunds do take 8 to 12 business days to process. You account has been immediately canceled. Thank you for having been a part of the family. Thank you. In Health, EoS Fitness.
This gym billed me still after I went and told them to cancel my membership, I did this in April of 2023. They wrote down my name and phone number in a sticky note and send me away, really unprofessional. I trusted them to cancel the membership and they didnt. I am really unset because of the billing. To be honest I expected more from this company. Im really down to earth and I think they have broken a trust. I do really want my money back. I tried emails and calls to corporate office and they are saying that they moved and ... read more
Business response:
******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I have submitted to refund two months of dues and your annual rate to total $69. 97. Refunds do take 8 to 12 business days to process. You account has been immediately canceled. Thank you for having been a part of the family. Thank you. In Health, EoS Fitness.
I was injured on the job June 1, 2023. I provided the doctor notes and diagnosis to cancel my personal training sessions. I was told my payments would be suspended. My personal training payments are still being collected it's July 11, 2023. I was told by management I was not going to be refunded any funds. EOS is charging for services not rendered.
Business response:
Lashundia, thank you for submitting your review. I see that the team did submit for the cancellation however our processing company has a 30 day cancel guideline. You PT account is canceled at this time. I have sent your information and this review to our Regional VP of Fitness to handle with the District and Club staff. Thank you.
Save your time and energy; go to a company who won't charge you for their failures/lack of customer service. $114.97 just to pay and cancel an account that I've been having non stop issues with. I got a new phone number and debit card and it has been an absolute nightmare to get things sorted out. I've been called during work to pay the account. Their "call center" will not let you proceed without verifying your payment # causing longer delays on the payment. EOS please tell me how I can have that number if I can't get into ... read more
Business response:
Soshe, customer satisfaction and the well-being of our members are our top priorities, and we strive to provide a friendly and helpful environment for everyone. We apologize that your experience was anything different that our expected level of service. I did work with our club level management team and had them submit a ticket to waive the past due amount that did not process successfully on your card and to keep the membership canceled for you. Thank you for your understanding.
STAY AWAY!!! THIS PLACE IS EXPLOITING and TAKING ADVANTAGE OF YOUNG KIDS AND THE ELDERLY!!! My daughter went for a 7 day free trial where the first visit they tried to get her to sign up for a membership. When she was about to agree, they told her to pay the low maintenance fee and that going forward, the company would be taking out $50 every month and sometimes $100 every month, but couldnt tell her a specific date or amount they would be charging her! ! They said it could be done at any given time each month and they would... read more
Business response:
*********, We are deeply concerned to hear about your daughters and friends experience. Please note that we take these matters very seriously and would like to address them appropriately. Customer satisfaction and the well-being of our members and guests are our top priorities, and we strive to provide a safe and positive environment for everyone. We would appreciate the opportunity to investigate your specific situation further and gather more details from you. Could you kindly respond to the email that I just sent to you? ... read more
Save your time and energy; go to a company who won't charge you for their failures/lack of customer service. $114.97 just to pay and cancel an account that I've been having non stop issues with. I got a new phone number and debit card and it has been an absolute nightmare to get things sorted out. I've been called during work to pay the account. Their "call center" will not let you proceed without verifying your payment # causing longer delays on the payment. EOS please tell me how I can have that number if I can't get into ... read more
Business response:
Soshe, customer satisfaction and the well-being of our members are our top priorities, and we strive to provide a friendly and helpful environment for everyone. We apologize that your experience was anything different that our expected level of service. I did work with our club level management team and had them submit a ticket to waive the past due amount that did not process successfully on your card and to keep the membership canceled for you. Thank you for your understanding.
I was injured on the job June 1, 2023. I provided the doctor notes and diagnosis to cancel my personal training sessions. I was told my payments would be suspended. My personal training payments are still being collected it's July 11, 2023. I was told by management I was not going to be refunded any funds. EOS is charging for services not rendered.
Business response:
Lashundia, thank you for submitting your review. I see that the team did submit for the cancellation however our processing company has a 30 day cancel guideline. You PT account is canceled at this time. I have sent your information and this review to our Regional VP of Fitness to handle with the District and Club staff. Thank you.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.5 star rating with 2,276 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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