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EōS Fitness
- Recreation
- Riverview, FL
About this business
EōS Fitness is a place where you belong. From the serious athlete to the causal gym goer, our High Value Low Price (HVLP)® gyms are fully equipped to ensure you get the most out of each workout. EōS has a wide variety of amenities, including group fitness classes, cycling classes, personal and small group training, kids’ club, The Yard: Functional Turf Area, free weights (up to 150lbs!) and an extensive selection of cardio equipment with our exclusive MOVEōS Cinema cardio room (watch a big screen mov... read more
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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First a sales representative was rude and had an attitude then one seemed helpful and said I would only be charged $10 for using the gym while I was there visiting as long as I cancelled by March 6th. I tried to cancel today (weeks before the deadline I was told) and am now being charged I have to pay $62 for an annual membership fee. I see from other reviews being lied to seems to be part of their business model.
Business response:
*****, I am looking at your account and there is only a $10.14 debiting that will process on your account on 3/20 and the Annual was waived for you. This seemed to be in process when you spoke to the staff. Thank you and we appreciate you being a part of the EoS family.
EOS Fitness allowed my 17 year old minor to enter into a Personal fitness and monthly contract. When confronted the manager indicated they didnt check identification and allowed people to complete their form with no verification. this seems like a possible fraud issue as well.When confronted to stop the payments from my sons account they indicated it would take two more payments.I am now requesting the company refund the $1,555.31 they debited from my sons account.
Business response:
Brett, We have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for any inconvenience that you may have experienced. I have sent you an email as I am unable to find your son's account to help resolve. Once I hear from you, then I will forward this matter to the Regional Vice President of Fitness to assist. Thank you. In Health, EoS Fitness.
guys be extremely careful when you go to eos fitness. these people are cheaters. they explain something and get sign on something. they told me if i cancel within 30 days i do not have to worry. and they got sign on wrong paper and charged heavy money.when you talk to these people these are very rude. not worth going there
Business response:
Zafar, We have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for any inconvenience that you may have experienced. I see that you joined with us on December 27, 2023 and then two weeks later submitted a 30 day cancellation. I further see that the annual and the membership dues were scheduled to process for you so the account could cancel for you after payment. I have submitted your information to our District Sales Manager to assist you further. Thank you. In Health... read more
If i could put 0 star i would. The sale is scam. Very disappointed. Went to the eos gym in power and ******* location to signup oviously my main reason to signed up was just the sauna and maybe some Cardio. The sales force me to signed for personal training i keep telling her the reason i came its just the sauna and maybe cardio. But she would not listen. She then called the district manager told them i am not interested. Next time you know she let me signed and aggreement for teh $19, 2 sessions and i was like ok i dont rea... read more
Business response:
**, we sincerely apologize for your your experience. I see that the team did 3-day cancel your PT agreement for you. I have reached out to our two District Managers and provided your information to them. so they can assist you further. Thank you.
After being with EOS fitness since my first move to *******, recently money got tight and things werent going good, so I cancelled several months ago or I should say tried to, look at my account today, they have still been taking money out of my account even after the first time I asked them to stop, which blows my mind considering I told them I would be back when funds came back to life. Anyway, so I look today and got frustrated and talked to a representative about canceling and sending me my money that they have been taki... read more
Business response:
******, I have contacted the Regional District Sales Manager and provided your information to him. He will reach out to you to assist. We sincerely apologize for any confusion.
Terrible service! Back in November I had a bad experience with the employees at the kids club talking negatively about another child right in front of me, while dropping off my 2 kids.I wrote a review and the new Assistant GM reaches out and apologizes and agrees that he has some work to do with his staff. I asked to cancel my membership while they go through the transition of "cleaning up the staff" because I don't feel comfortable leaving my kids with them. My whole reason for choosing EOS was the kids club, so I can worko... read more
Business response:
******, thank you submitting and recounting your experience. I have sent your information to our district Sales Manager so he can promptly assist you. Thank you.
Too many people sitting around on machines on their cell phones and not sharing the machines.
Business response:
****, thank you for sharing your experience. Yes, gym etiquette does go a long way. As much as we hope that everyone would be cognizant of others wanting to share equipment, it doesn't always happen unfortunately. I have shared this review with the Regional Vice President and the District Operations Manager to use for coaching staff to assist with equipment usage and member reminders.
Scammed just like every other complaint here. This is why I NEVER join health and fitness clubs. Deceptive and dishonest sales practices. Zero disclosure as prescribed under laws of the *******************. Was not presented with a written or viewable agreement for my inspection. Has I knew what I was signing, Id have never given these criminals my account info. Was told I can cancel anytime on a contract that is 12 months with a 4 month minimum commitment. This WAS NOT disclosed.
Business response:
****, We sincerely apologize for any inconvenience that you have experienced. I have reached out to our District Fitness Manager and our Regional Vice President of Fitness to assist you further. Thank you.
STAY AWAY FROM THIS GYM !!Once you sign a contract ( even for 1 day) they extort you to pay their annual membership fees plus another month if you cancel.They don't have a lot of machines and very crowded.
Business response:
*****, we sincerely apologize for any inconvenience that you have experienced. I believe I have found your correct Land * Lakes account. I want to ensure that I have the correct account as I see that it is canceled out. I did send you and email so I can help move this forward for you.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.4 star rating with 2,124 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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