This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
EōS Fitness
- Recreation
- Riverview, FL
About this business
EōS Fitness is a place where you belong. From the serious athlete to the causal gym goer, our High Value Low Price (HVLP)® gyms are fully equipped to ensure you get the most out of each workout. EōS has a wide variety of amenities, including group fitness classes, cycling classes, personal and small group training, kids’ club, The Yard: Functional Turf Area, free weights (up to 150lbs!) and an extensive selection of cardio equipment with our exclusive MOVEōS Cinema cardio room (watch a big screen mov... read more
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
Get directions
If I could give negative stars, I would I had to cancel my membership because I was moving. I went into my EOS location in ******, **** and physically sat down with one of the employees to cancel. We went through my account and he assured me it was cancelled. Over a month later my account on the app still says Im active and making payments. I was still getting charged monthly fees and also a yearly fee I called to tell them that I had cancelled and the person helping me said that nothing had been done to my account when I ca... read more
Business response:
****, I see on your account that when you contacted the club on May 29th the team did cancel your account for you. Your May dues did not process successfully so accounts do not cancel with a pending payment. However, the team still submitted a ticket to cancel for you even with the back dues. Is there a different timeline? I have asked the District Manager to reach out to you to assit.
I have been a member of EOS fitness for quite some time, for months now I have been noticing that the equipment has been in bad repair and in need of being maintained properly. I have addressed my concerns to the staff on several occasions, I even pointed out the faulty equipment to no avail. I asked to speak with the manager twice and was diverted and not given access to express my concerns. I asked the staff what would happen if a valued member who was trying to stay fit and healthy were to get injured from these faulty un... read more
Business response:
*****, I am looking for your membership so I can discover which club you attend. I am only finding one account that was canceled in January. I have sent you an email and ask that you please give me an email or phone number associated with the account so I can research what is taking place at the club and how much equipment is in our ticketing system to be repaired.
I am a loyal Member at your *********** location in ************** **** and have been for over a year. I had my car stolen on Monday May 15th. Since then I am writing you because not a single manager or risk and fraud department has reached out to me to go over any cameras or any information regarding my incident. My car was stolen and Ive had to pay out of pocket over 500$. While I fully am accountable and recognize that I left my locker unattended I am not okay with the fact that your location manager, staff or a single so... read more
Business response:
******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I see our *************************** have reached out to you. I also reviewed the Incident Report ticket submitted and I see that our Loss Prevention team has reached out to local PD but is still waiting for the to request camera footage. I have prompted our Loss Prevention team to reach out to you for further assistance. Thank you. In Health, EoS Fitness.
Worst customer service. I called 2 branches to cancel (********** and ***** **) and both told me about 30 days cancellation policy. That mean you will pay another month even if you called to cancel one day after you payed your last payment. I did not like that because they dont tell you about this when you sign up, it is written of course but this was not the bad part, she cut me while talking and I insisted to continue talking and she told me you dont have to be rude? I told her you cut me off and telling me I am rude?! Who... read more
Business response:
*****, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I see that an EoS Representative at the club did cancel your member for you on the day your called. Yes, we do have an industry standard of 30 day notice. We do apologize for the perceived interaction between the two of you and I have informed the District Operations Manager to provide coaching on phone etiquette however the processing of the cancellation was done correctly. Thank you... read more
I have loved eos for two years now. I was paying for a black membership which is $25 dollars for me. I recently moved and wanted to cancel my membership but then i decided to reinstate it. My last month paid was suppose to be ***** and then it was gonna be done except I renewed and was suppose to pay *** as well. Instead of $25 dollars coming out of my account in ***, *** took out $67.59. And in my account in the app it says I have a charge next month (June) for $76.10. Needing to delete my account and have the money returne... read more
Business response:
******, there is some time with our processing company, **** to reflect fully the changes in the app. Your account is pending cancel as of June 14 and there is no annual rate guarantee due nor any dues. Actually, nothing more is due. You are all set. Thank you.
I cancel my personal trainer back on November 2022 and for several months they have been charging. Back on march 2023 they started taking money from my back account every week. The people from that gym would deny it *********** I **** should them my bank transactions then they would come out with stupid excuses. I did a bunch of claims to bank I got a new card from ** bank, and this was able to still getting money from my bank. I was forced to closed my bank account. I talk to a bunch of people from this gym included the cor... read more
Business response:
*******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I have reached out to our Regional VP of Fitness to have a staff member assist you. Thank you. In Health, EoS Fitness.
Looks like once again EOs fitness refuses to shut down accounts completely and contains to charge people for months. Then you call them and tell them you canceled months ago they say oh well you need to pay me 125 and then we can shut down your account. Im like your front desk person did not do it right and they dont care. They wont shut down your account until the balance is paid in full, and if not they will continue to charge you for months in months. They dont have a contract and state you can cancel anytime unless you h... read more
Business response:
*****, I see that your debiting didn't process so the account didn't cancel out. I have reached out to our two district managers asking that they assist you. Thank you.
I have called multiple times last month (4/23) to cancel my personal training contract. They both said it has been submitted into the system, but I continue to get billed. Went in person to resolve it and Im still getting billed. I have paid over the amount (12) of payments on my contract and beyond frustrated. I do not know what else to do, but I will be going back again tomorrow morning before I have to legal action.
Business response:
****, I see that the team did cancel your personal training contract and it is no longer in the system. I have reached out to ***** our District Manager to assist you further.
This is not the first time this EOS location has failed to cancel my membership and CONTINUE to steal my money. I have called multiple times to state I am no longer a member there and yet they've failed to communicate to their employees. This business is super unorganized and only has interested on taking your money. They have been taking money out of my account for some one else and I still have not gotten it back yet It has been 2 weeks since I went in and told them. And I told them to cancel my membership. Last Friday it ... read more
Business response:
******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I see that an EoS Representative canceled your account on May w1 when you spoke. Your account has been canceled. Thank you. In Health, EoS Fitness.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.1 star rating with 1,616 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com