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EōS Fitness
- Recreation
- Riverview, FL
About this business
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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Awesome gym, but I felt pressured to sign up for the personal training sessions when I first signed up for the gym. Its been a good couple of months since, and I havent even been scheduled for any sessions for MONTHS. Ive been getting unknowingly charged $43 every two weeks, and when I came to the gym recently the assistant training manager assured me that I would no longer be charged and would be reinstated for those past charges. I just got charged again this morning, and it really feels like I can no longer trust this com... read more
Business response:
******, Thank you for sharing your experience with us. We're glad to hear that you find our gym awesome, and we sincerely apologize for the inconveniences you've encountered regarding the personal training sessions and the billing. Your feedback is important to us, and we're committed to resolving this matter to your satisfaction.Please accept our apologies for the recent charge you received despite assurances. We truly value your trust and want to regain it. I have forwarded your information to our Regional Vice President o... read more
DO NOT EVER GIVE THIS COMPANY YOUR FINANCIAL DETAILS. THEY WILL RIP YOU OFF CONTINUOUSLY EVEN AFTER YOU CLOSE YOUR MEMBERSHIP.. WHICH IS A CIRCUS SHOW IN ITSELF. YOU KNOW YOUR MEMBERSHIP RECRUITER IS LYING TO YOU WHEN THEIR LIPS ARE MOVING, DO NOT BELIEVE A WORD THEY SAY ABOUT ANYTHING.. CUSTOMER SERVICE, CLEANLINESS, MAINTENANCE IS BASICALLY NON-EXISTENT.. I'M REFERRING TO THE *** IN ******************************************************.
Business response:
***, We appreciate you taking the time to share your feedback about your experience at our gym on **************** in *********. We apologize for any inconvenience you've encountered during your membership journey.We take all feedback seriously and are committed to continuously improving our services. I have forwarded your information to our Regional Vice President and our Vice President of Sales and asked them to investigate the concerns you've raised regarding financial matters, membership closure, customer service, cleanl... read more
Horrible customer service. I've been trying to cancel my membership for the past month and all they say is to go online to cancel. When I did go online it doesn't allow me to submit a cancelation form. I tried to use a different form and put that I need to cancel membership and no one has ever gotten back to me. Didn't realize that trying to cancel something could be this hard. Horrible overall. I wouldn't recommend it.
Business response:
****, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I was able to cancel your account for you. You will have no further debiting on your account and can use the gym until 8/14. We do hate to see you go but understand that things change. Rest assured that have you taken care of. Thank you. In Health, EoS Fitness.
I have tried to contact eos since the 26th when they charged my card $69.44 instead of the regular $15.73 I pay every month. I asked them why I was billed this but no answer, no email, nothing. I really just want it explained to me why it was charged with that much. They say on their website, a team member will get back to you within 24-48hours. Its been way more.
Business response:
********, hello and thank you for reaching out to us at EoS Fitness. The additional ***** is an yearly annual rate. There was a debiting a year prior on your agreement as well. The annual rate does fall on your anniversary of July 27 each year. We apologize for any confusion on the yearly debiting and for our staff not reaching out to you within 24 hours. Thank you.
I have been dealing for almost a month for this company to cancel my membership. They say they have but continue to withdraw from bank account. I had to contact bank to dispute charges. Its an ongoing nightmare and I am elderly
Business response:
*********, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I see that both accounts under your name were canceled immediately upon your request. There are no active accounts for you. Thank you. In Health, EoS Fitness.
I signed up for a 4 @ cost of $43.00 every other week for amount of $387 month personal training program august 2022 first my trainer was great however was very inconsistent but I understand some issues however thats not my complaint. I walked into location in March of 2023 and advised that I would to cancel membership and was advised immediately that I couldnt do so and that membership could only be placed on a freeze however manager reached out to me within 48 hours and i advised since my trainer was no longer working I wa... read more
My complaint is in regards to the personal training that my location offers I started near the end of December and have a six month term My trainer informed me that they were leaving the location and relocating elsewhere and gave me the option of either attempting to cancel or following her to the other location She gave me the email to what I believe is the PT manager and I sent an email May 22 inquiring about the cancellation process and declaring that I would would like to end my training at the end of my term due to my t... read more
I have just been contacted by a collection agency telling me I owe 1, 000 to EOS. I wrote a letter and never heard from them,. I had already paid 400. for just one month. When they signed me up I thought the trainer was included with the fee I had paid. They were taking 95. out of my acct. every week for the trainer who quit the first week and only worked with me 2x in a month. I have not been back there since almost a year and now the collection agency is after me-wow, what a mistake-I am 65 and thought I was smart-I guess ... read more
Business response:
Javoe, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I was able to have your account removed from collections and the past dues waived for you. Thank you. In Health, EoS Fitness.
I just want to come on here an leave my horrible experience with the EOS fitness trainer manager an assistant manager at the Carrolwood location. I had went in to activate my free seven day trial pass and was given a tour an then promptly sat down to go over signing up for a member ship. Then as the assistant manager of the fitness trainers scrolled through the screen on the computer saying we are doing these discounts an we can sign you up today and that they were also doing doing discounts on the session prices for the per... read more
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.5 star rating with 2,189 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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