EōS Fitness

Zod A 

on BBB

2 years ago

Worst gym ever Don't ever go there There is not a headquarter or main office customer support phone number, Don't provide any emergency contact, they will call and bug your emergency for attending to gym, they made mistake on my last name and it's been over 10 days they can't fix that simple issue I heard people got F.. for classes and things like that I will stop going there and will take a legal action against them for harassing my emergency contact Over crowded and you won't get a chance of using machines 

Juliana T 

on BBB

2 years ago

This gym doesnt have word when speaking with clients one employee says something while the others say another thing, I purchased the trainer package and was told by the employee ***** from the front desk that I was able to cancel it because I had 30 days to cancel it. She stated that she put in a request to cancel it and that a personal trainer will reach back. I waited 2 days and nobody had the decency to call. I decided to call back again and the front desk lady was impeding that I speak with a trainer when there was no on... read more

Gavin M 

on BBB

2 years ago

In July, I let the gym know that I would not be there after August due to me moving back up to school. And I have still been billed by them despite doing everything from EMailing the gym and even having my poor mother go in and try to tell them to stop billing my card (since I obviously cant go in now). I do not recommend this gym and I will not be stepping foot in another EoS. Easily one of the worst companies Ive done any business with. 

Al S 

on BBB

2 years ago

Same story at the other complaints, cancelled my account and continue to get billed. I agree, they are very shady and don't do business fairly. Treat customers well or follow-through on things they have said. I have cancelled my membership three times and continue to get billed. Don't know how to proceed and get them to rectify the issue. 

Rick R 

on BBB

2 years ago

Was brought into the Gym by an ad for $10 per month. I consulted with a sales rep and he convinced me to join for $22 per month, then I logged into the app where it said I would be charged over $70 on my monthly billing so within a day of signing up I took advantage of the cancellation period. A few days later I logged into the app again to verify the cancellation, but the membership was still active, so I went into the location again and cancelled it at the front desk. Well it has been 30 days now and EOS is now billing my ... read more

Stephanie M 

on BBB

2 years ago

I have been waiting months for a call back for PT, I have called I have sessions that are paid for. I have talked to various team members, PT manager & have been told I will get at call back. I was given a name of who would call me back & have yet to get a call this has already been about 3-4months. At this point I would like to see if I can get of a refund as from the beginning everything has been a mix up with this locations pt. I would like for someone to get in contact with me from the headquarters. Not this location, co... read more

Tina C. 

on BBB

2 years ago

I have been trying to cancel my membership for many months now. When i contacted EOS, many months ago, I was told that my membership will be cancelled but i will be charged for the prior month. I agreed since i just wanted to cancel and didn't want to deal with them anymore. Few months later, I was charged a renewal fee of $49.99. I contacted *** and I was told that they were not able to reimburse my renewal fee since I did not contact them before my membership ended. This time I demanded that they better cancel my membershi... read more

Amy T 

on BBB

2 years ago

Worst gym ever! I canceled my membership before the first payment because I ended up moving to a different state last minute. They told me they cancelled it and it wasnt. I cant get a hold of anyone to cancel It now. Complete rip off and scammers there! 

Jaime B 

on BBB

2 years ago

First i put my account on hold because I was having complications with my pregnancy. Six months later found out they NEVER put it on hold. Then I cancelled mine a d my husbands account *** of thia year just to find out now they never cancelled my husbands account. They never called or email to say there was a balnce, I would jave realized they didnt cancel and it would have been fixed. The only reason we now know it wasnt cancelled was because they sent my husbands account to collections. They are shady and not worth dealing... read more