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EōS Fitness
- Recreation
- Riverview, FL
About this business
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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This place has been a huge let down! Everything is always broken!!! It takes them way too long fix anything. The mens bathroom only has 3 stalls for this massive size gym. Poorly designed, poorly managed, poorly executed. Completely on happy with EOS at this point. Would not sign up again.
Business response:
****, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I have reached out to our two Regional Vice Presidents and also our two District Managers to assess the club and move forward quickly with a resolution. I have asked them to reach out to you as well to provide insight as to action plans to correct. Thank you. In Health, EoS Fitness.
This place has been a huge let down! Everything is always broken!!! It takes them way too long fix anything. The mens bathroom only has 3 stalls for this massive size gym. Poorly designed, poorly managed, poorly executed. Completely on happy with EOS at this point. Would not sign up again.
Business response:
****, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I have reached out to our two Regional Vice Presidents and also our two District Managers to assess the club and move forward quickly with a resolution. I have asked them to reach out to you as well to provide insight as to action plans to correct. Thank you. In Health, EoS Fitness.
Have not used EOS service since 2021. My credit card was charged on monthly. I called one year ago in 2022, cancelled my membership, but my credit card was still charged many months later. I cancelled my credit card, however I am sent to collections for not canceling membership.
Business response:
Ha, I did email you as I am unable to find your account using the meial address in this BBB correspondence. Please email me your phone or email associated with the account so I may have a District Manager assist you.
Have not used EOS service since 2021. My credit card was charged on monthly. I called one year ago in 2022, cancelled my membership, but my credit card was still charged many months later. I cancelled my credit card, however I am sent to collections for not canceling membership.
Business response:
Ha, I did email you as I am unable to find your account using the meial address in this BBB correspondence. Please email me your phone or email associated with the account so I may have a District Manager assist you.
Such a terrible waste of investment on the place and equipment but the company has not spent a dime on its employees to treat its patrons properly.Poor, rude and arrogant employees specifically **** and **** at ****************************** location. They get to your face and talk..What a waste!!!!
Business response:
******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I am working with our ***** Regional VP Sales, Regional VP of Operations, and our two District Managers to help course correct the actions you indicated. Thank you for forwarding this information to us. In Health, EoS Fitness.
Such a terrible waste of investment on the place and equipment but the company has not spent a dime on its employees to treat its patrons properly.Poor, rude and arrogant employees specifically **** and **** at ****************************** location. They get to your face and talk..What a waste!!!!
Business response:
******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I am working with our ***** Regional VP Sales, Regional VP of Operations, and our two District Managers to help course correct the actions you indicated. Thank you for forwarding this information to us. In Health, EoS Fitness.
Had a blue membership years ago, cancelled it and moved. Not once in 2 years have I ever received anything in writing, over the phone or on my credit report about having a balance at this club.Fast fwd to Dec 2022, I sign back up online. If I still had a membership, how did I sign up again? Anyways, lost my wallet in Feb and didnt think about EOS billing as they never call or notify you of a past due until you get a collection notice from *** Fitness Solutions. I owed $52, no biggie, I called the club I belonged to and clear... read more
Business response:
*****, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I see that an EoS Representative did work on your account and waived 4 months and also submitted for a refund of $83. Thank you. In Health, EoS Fitness.
I was contacted by a sales employee at this eos fitness in October 2022 who stated if I updated my card info any past due fees would be waived so I joined and got the black card now I'm advised they sent me to collections and did not hold up to their promise. Their saying I had to make 2 payments of ***** additionally on top of.my membership to remove it from collections. This all comes from their failure to communicate for anything. So not only have I paid 7 months that I can't attend due to a foot injury that I just had su... read more
Business response:
*****, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I have reached out to our two district managers to assist you. I see you signed up online but did have a previous account that did not process correctly creating a past due amount. The district staff will be able to assist you further. Thank you. In Health, EoS Fitness.
Had a blue membership years ago, cancelled it and moved. Not once in 2 years have I ever received anything in writing, over the phone or on my credit report about having a balance at this club.Fast fwd to Dec 2022, I sign back up online. If I still had a membership, how did I sign up again? Anyways, lost my wallet in Feb and didnt think about EOS billing as they never call or notify you of a past due until you get a collection notice from *** Fitness Solutions. I owed $52, no biggie, I called the club I belonged to and clear... read more
Business response:
*****, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I see that an EoS Representative did work on your account and waived 4 months and also submitted for a refund of $83. Thank you. In Health, EoS Fitness.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.5 star rating with 2,276 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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