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EōS Fitness
- Recreation
- Riverview, FL
About this business
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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I cancel my personal trainer back on November 2022 and for several months they have been charging. Back on march 2023 they started taking money from my back account every week. The people from that gym would deny it *********** I **** should them my bank transactions then they would come out with stupid excuses. I did a bunch of claims to bank I got a new card from ** bank, and this was able to still getting money from my bank. I was forced to closed my bank account. I talk to a bunch of people from this gym included the cor... read more
Business response:
*******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I have reached out to our Regional VP of Fitness to have a staff member assist you. Thank you. In Health, EoS Fitness.
I cancel my personal trainer back on November 2022 and for several months they have been charging. Back on march 2023 they started taking money from my back account every week. The people from that gym would deny it *********** I **** should them my bank transactions then they would come out with stupid excuses. I did a bunch of claims to bank I got a new card from ** bank, and this was able to still getting money from my bank. I was forced to closed my bank account. I talk to a bunch of people from this gym included the cor... read more
Business response:
*******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I have reached out to our Regional VP of Fitness to have a staff member assist you. Thank you. In Health, EoS Fitness.
Looks like once again EOs fitness refuses to shut down accounts completely and contains to charge people for months. Then you call them and tell them you canceled months ago they say oh well you need to pay me 125 and then we can shut down your account. Im like your front desk person did not do it right and they dont care. They wont shut down your account until the balance is paid in full, and if not they will continue to charge you for months in months. They dont have a contract and state you can cancel anytime unless you h... read more
Business response:
*****, I see that your debiting didn't process so the account didn't cancel out. I have reached out to our two district managers asking that they assist you. Thank you.
Looks like once again EOs fitness refuses to shut down accounts completely and contains to charge people for months. Then you call them and tell them you canceled months ago they say oh well you need to pay me 125 and then we can shut down your account. Im like your front desk person did not do it right and they dont care. They wont shut down your account until the balance is paid in full, and if not they will continue to charge you for months in months. They dont have a contract and state you can cancel anytime unless you h... read more
Business response:
*****, I see that your debiting didn't process so the account didn't cancel out. I have reached out to our two district managers asking that they assist you. Thank you.
I have called multiple times last month (4/23) to cancel my personal training contract. They both said it has been submitted into the system, but I continue to get billed. Went in person to resolve it and Im still getting billed. I have paid over the amount (12) of payments on my contract and beyond frustrated. I do not know what else to do, but I will be going back again tomorrow morning before I have to legal action.
Business response:
****, I see that the team did cancel your personal training contract and it is no longer in the system. I have reached out to ***** our District Manager to assist you further.
I have called multiple times last month (4/23) to cancel my personal training contract. They both said it has been submitted into the system, but I continue to get billed. Went in person to resolve it and Im still getting billed. I have paid over the amount (12) of payments on my contract and beyond frustrated. I do not know what else to do, but I will be going back again tomorrow morning before I have to legal action.
Business response:
****, I see that the team did cancel your personal training contract and it is no longer in the system. I have reached out to ***** our District Manager to assist you further.
This is not the first time this EOS location has failed to cancel my membership and CONTINUE to steal my money. I have called multiple times to state I am no longer a member there and yet they've failed to communicate to their employees. This business is super unorganized and only has interested on taking your money. They have been taking money out of my account for some one else and I still have not gotten it back yet It has been 2 weeks since I went in and told them. And I told them to cancel my membership. Last Friday it ... read more
Business response:
******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I see that an EoS Representative canceled your account on May w1 when you spoke. Your account has been canceled. Thank you. In Health, EoS Fitness.
This is not the first time this EOS location has failed to cancel my membership and CONTINUE to steal my money. I have called multiple times to state I am no longer a member there and yet they've failed to communicate to their employees. This business is super unorganized and only has interested on taking your money. They have been taking money out of my account for some one else and I still have not gotten it back yet It has been 2 weeks since I went in and told them. And I told them to cancel my membership. Last Friday it ... read more
Business response:
******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I see that an EoS Representative canceled your account on May w1 when you spoke. Your account has been canceled. Thank you. In Health, EoS Fitness.
I was duped into a personal training training contract. I had to cancel after a month due to lack of funds. They put a freeze on my account. I was told all I had to do to cancel was to pay a $100 fee; I did that. I decided to switch gyms. I'm told that I have to pay out the rest of my contract even though I'm not using it. I'm paying $130 a month for a service that I'm not using. When I called to straighten it out, the manager was rude, crude and very mean. He blamed everything on me. He would not listen
Business response:
****, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I have reached out to our Regional Vice President of Fitness to assist you further. Thank you. In Health, EoS Fitness.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.5 star rating with 2,276 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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