EōS Fitness

John C 

on BBB

3 years ago

My wife and I started at EOS fitness on June 25th. While we were signing up we talked to the training manager and we told him it was on the fence about signing, he came back and stated we will give you and your wife 4 training for $20. 00 and after we did the 4 training, we have decided not to go through with the training. With in the 4 times going EOS has pulled out $144 every 2 weeks from are account. We have them a letter stating we are giving our 30 notice to cancel the whole membership. They told me it would be 1-2 days... read more

Geri B 

on BBB

3 years ago

I went to EOS while caring for my mother who was terminally ill. I was looking for a short term membership. I talked with an individual who assured me I could pay $1 down and $9.99 a month and could cancel anytime. I specifically asked if there would be a cancelation charge or any other charges and I was assured there wasn't. Upon canceling my membership I received notice that I was being charged a $54.00 yearly fee. I talked to the manager who basically said, "too bad you signed the contract". When I explained the circumsta... read more

Dincoo 

on BBB

3 years ago

I signed up for a black membership in March 2022 and pause the account for two months because I had surgery.When I reopened the account it had me in under *not my name* and *not my gender* so I asked them to fix it, in person, via email and waited. And waited. And waited. 3 weeks later ....they still cannot fix the issue. ***** said he can close my account and re-open a new one waiving the fees with all of the new pertinent information. Ok - Cool. We did that. NOW I've been charged for both the new account and the old accoun... read more

Anastacia G 

on BBB

3 years ago

Stay AWAY from the eos on ******** Hot Springs!!!! They have profiled me and my brother multiple times and stopped us but yet never stopped my white boyfriend or give him a hard time. they also tried to deny his guest pass even though we had billing EVIDENCE. Also took 100 dollars from me because they never once told me about my **** being due, i was there multiple times before someone told me. and she said and i quote they should of called you and i even checked my account incase the number was wrong and nope it was the cor... read more

Luke M 

on BBB

3 years ago

I went to EoS Fitness to do a trial (signed up for the 7-day online and have the email). When I came in I entered my basic info, explained my interest in a trial, and was directed to a team member to help me complete the process. He proceeded to 'give me a 14 day trial' for $1 and NEVER made it clear that he was actually locking me into a membership with an annual fee. I never returned after this first day, but when I called to cancel (well within my 'trial' date), I was informed that I was locked into a membership and would... read more

Aurora D 

on BBB

3 years ago

I got a personal trainer for me and my sister in ********* with gym membership. Everything was going good until the personal trainer started cancelling on me and never rescheduled sessions with me. I contacted the gym saying i wanted all my membership and personal trainer cancelled. They never cancelled it and charged me . I went to the office to talk about it they said they couldnt cancel it due to the personal trainer. Then they emailed me saying I cannot cancel it unless there is a medical excuse or mive documentation or ... read more

Ryan O 

on BBB

3 years ago

Absolutely worst experience ever. They have stolen over 250 dollars from me. I have sat in their office for 2 hours trying to just get a manager to talk to me. ********************* literally refused to talk to me. After 2 hours of waiting I had called and had front desk leave messages for 4 weeks. Then I got ahold of *******************************. Who told me he resolved it. Woke up again to charges from EOS again. Clearly management and district leadership cannot do anything. 

Erica 

on BBB

3 years ago

I signed up online for *** on April 30, 2022. I went into my home location to have a representative assist me with the completion. I had gone to another location 24 times until June 28th when a representative stopped me about having a profile picture. I had expressed to them that I was not comfortable about having a profile picture on their system and it was never communicated that a profile picture was a requirement within the agreement I signed, the Terms of Use or the Privacy Policy online or the rules and policies posted... read more

Rikkisha M 

on BBB

3 years ago

As I have read the other reviews, my complaint(s) are identical. Obviously there is a problem. I went to the gym only to inquire, then approached by a pt for a tour. Sounds innocent, right? WRONG!!! First I was told that my son could come with me as a guest. I guess due to my sons *************** they assumed he was 18 or older. My son is thirteen, so I was then told he needs his own membership. I said fine, but Im not paying for 2 memberships & a pt! Keep in mind my cc information was already given. A week later Im being ch... read more