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EōS Fitness
- Recreation
- Riverview, FL
About this business
EōS Fitness is a place where you belong. From the serious athlete to the causal gym goer, our High Value Low Price (HVLP)® gyms are fully equipped to ensure you get the most out of each workout. EōS has a wide variety of amenities, including group fitness classes, cycling classes, personal and small group training, kids’ club, The Yard: Functional Turf Area, free weights (up to 150lbs!) and an extensive selection of cardio equipment with our exclusive MOVEōS Cinema cardio room (watch a big screen mov... read more
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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Wow look into this gym! They are a total scam with billing! I verbally canceled in December realized I was still being charged and have a written email from February after that verbal cancellation and their billing department is still trying to add on months and extra charges in May!! They are a total scam and my credit card even recognizes this, as I showed proof of my cancellation email and thank goodness they are not allowing more charges but the customer service department for billing is terrible Ive emailed them proof a... read more
Business response:
****, we are so sorry for the journey you had with us. I was using your email and also your name to find your account but I was not successful. I wanted to go into your account to see how I could retroactively assist you. I'm unable to leave my email on this public format so please do leave a BBB message for us at EoS and I will get that message.
I had problems with the billing as I see others did, district manager worked it out. The front line folk are nice but are not well trained on the software. Apparently, they are pushed to sign people up. I have to wonder if EoS is in financial trouble. The pool at ********** was closed for repair-they said filter then changed it to heater, they claim a new heater was installed but does not work-this has been going on for weeks. You can swim if you can tolerate the really cold water. I tried the gym on ***** - the water there ... read more
Business response:
****, thankyou for submitting a review view BBB. We truly apologize for you pool experience. I have forwarded this information to our Vice President of Facilities so he in turn can review with the District Facilities team. Please know that we are dedicated to continuing to *********** wide. I am so sorry there is a perception that we may not grow but the intent is to stay focused on growth while still putting care into our existing clubs. Seems we missed the **** here with the pools. Again, thank you for taking the time and ... read more
THEY KEEP CHARGING MY CLOSED ACCOUNT!!!!! AND ADDING FEES ON TOP WENT IN AND CLOSED THE ACCOUNT IN PERSON, IN JANUARY. THEY KEEP CHARGING AND TACKING ON FEES. THE PROMISED ME BACK IN FEBRUARY IT WAS FIXED AND THEY WOULD CLOSE MY ACCOUNT, CREDIT BACK MY CARD, NOPE THEY JUST KEEP CHARGING TO MY CARD, OH, AND I BROKE MY ANKLE IN THEIR PARKING LOT!! BLACK ICE, THEY ARE LUCKY I DID NOT *** THEM, ( SHOULD HAVE DONE) THEY DESERVE NO STARS.
Business response:
******, we are so apologetic for your experience. I see that the account did get canceled and there was a reversal of a payment for you. Thank you for your patience and again, please accept our apologies.
I canceled my membership in January. I was charged from February to April. Apparently the staff member I put the cancelation with did not put it into the system. The staff member said I needed proof to resolve the problem or point out the staff member which I wouldnt have a picture or video to show proof nor do I even know if the staff meme we works there still. He canceled it today 4/25. And he said I would get charged one more month. That would be a total 40 dollars. Doesnt make sense on why Im paying for something for a s... read more
Business response:
*********, I am unable to find your membership with your email address nor with your name as there are multiple members with your same name. Please go on the BBB site to leave me a "message". That will come to me and then I can assist you further.
So a few months ago, I signed up for the highest tier membership in which I understood the fees and billing process and the manager(***) got me set up, I was told I could get a 1 free hour with a trainer(Alixandra). I explained to *** that I would love utilize the free hour, but I did not feel physically ready yet for a full hour, but I could start with ******************************************** at this time: I was not given a tour or oriented with the layout in anyway, I couldnt tell you where the bathroom or locker rooms... read more
Business response:
******* I am sending your information over to a District Fitness Manager to assist you further. I see you still have an active account and I want to make sure you are taken care of. Thank you.
This is the billionth time trying to make this review visible! ****** is censoring my unbiased and REAL Review! Beware the fascism at foot!Scammers Charging me $53 annual fee too soon! Vasa charges it on the second month to give you breathing room, I just got off the phone with Vasa to confirm what I already knew I had Vasa before when they were 24/7!The only reason I'm not with Vasa again is because they're not 24/7 at the ****** location, I like to goto the gym late night after midnight because I'm a night owl and I love l... read more
Business response:
***** ***** you for sharing you experience. I see that the debiting did take place a normal and we apologize for any confusion. What I did do is waive your May dues for you as a customer service gesture. ***** you for being a member.
Experienced racial profiling and sexism. I went in with my at the time abusive white partner. It was made clear that it was a membership for me but I was ignored the whole time. It was also made clear payment would be made for and by me. But when it came to signature the employeee ignored me and had alll the paperwork signed by the person I was with. I was shocked so I took a picture of the instance as legally my signature is non binding. Found my voice and went to the gym to talk to rylan the manager. He sad he wasnt even s... read more
Business response:
*****, we certainly apologize for you experience. Not that norm with our company. I see that the team did get your account canceled for you in March prior to this review. You are all set and thank you for taking a moment to share your experience. I am working with the team to course correct when it comes to making a great member experience.
I signed up for *** through a friend that promised the annual fees would be waived. A year later I find two separate charges for my membership. I called the *** on Sahara and Cimarron and I was promised a manager would call me back and they never did. Three weeks later I come into the gym and Gabe helped me, practically giving me no options, if I wanted a manager I would get the same response as he did If there were no notes for the waiver theres nothing we can do. Ive worked in customer service for a long time and he showed... read more
Business response:
*****, we truly apologize as that is not the intended journey for our members. The actions of one do not equal the whole. However, there is some work and coaching that needs to take place immediately. I am looking for all accounts with your name at the *********** and I am finding only ne active account. I want to make sure that you are set. I am unable to leave my email here but you can go into the BBB portal again and leave me a message there. That way I can gather information from you to ensure your account is taken care ... read more
I was asked to submit a survey regarding my experience at the *** gym in *****. I was honest with my review. I advised there is crowds of ***** years olds in the gym that have a tendency to huddle by equipment and just hangout out (in no way was I saying all People ***** did this, it was just a particular few). So of course I voiced my concern that the gym staff was not making sure that groups of people dont just stay at 2-3 machines for 30 plus minutes and not use them. I was advised by ***** I'd be more than happy to put i... read more
Business response:
******, that is not the intended experience for our loyal members. You have been with us for two years now and we THANK YOU so very much. It does happen at times where groups will work out together which at does occupy multiple pieces of equipment. Working out together is one thing but hanging out together is another. I am working with the Regional Vice President and ************** team to address staff and to coach them on handling members who bring concerns and suggestions their way. Our EoS philosophy is that you must "BE... read more
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.4 star rating with 2,126 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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