EōS Fitness

Ariel L 

on BBB

3 years ago

Started personal training program. Finished the 6 months and was put in to a month to month program. Told them I wanted to cancel after a few months and they will not let me out!! They told me they have canceled my PT training yet I am STILL being charged over $200 bi weekly. I cannot afford this yet they keep charging me saying it is already canceled. RIDICULOUS 

Mercedes G 

on BBB

3 years ago

I canceled my fitness trainer for traveling purposes and they have now charged me 3 additional months after 3 separate phone calls "verifying" that my charges were through, honestly some of the worst f****** customer service that I've ever experienced. 

Carolina L. 

on BBB

3 years ago

Oh boy if I could give them zero stars I would. I joined the EoS on baseline and ******* in mesa and got pressured into getting a personal trainer. Paid $144, first session my trainer never should up and didnt even let her coworkers know either because they were helping me look for her. The session then got moved to another day and then they had told me she got COVID so they cancelled that session which is understandable. I then asked if I could just cancel my trainer membership after they had cancelled my session. The fitne... read more

Carolyn G. 

on BBB

3 years ago

SHADY AND DECEPTIVE. No ethics whatsoever. A manager lied repeatedly in a phone call from me, at the ********** ************ ***************** lack of transparent, customer service. A fraudulent charge was take from my bank account after repeatedly being told in the phone call that it would not be taken from my account. After a lengthy conversation, overnight my account was charged. I called my bank, and they are treating it as a fraudulent accessing of my account. They are placi g stop payment on my account to any future ch... read more

Tim B 

on BBB

3 years ago

My locker was emptied without me being informed. I only kept my membership going DURING A PANDEMIC because I had a private locker and didn't want to lose it. When I went in today to update my payment information I went to check my locker and discovered it had been emptied. I am irate and was treated disrespectfully by "*******************************" while there. It is very unprofessional to have your employees having fake names on their name tags. I want my membership dues refunded back to when my locker was cancelled in 2... read more

Megan N. 

on BBB

3 years ago

I canceled my membership in store on 9/12/2021. Five months later they are still trying to **** me and harass me daily. The reviews on Yelp showed many similar issues and I should have believed them. 

Kelly G 

on BBB

3 years ago

I signed up for the club online on the 2nd of January. I then went into the club on January 7th. The gym was packed at 2pm. The customer service was non-existent at the front desk, as they were too busy talking about their private lives. I literally had to interrupt to find out what I had to do to get into the pool. They said nothing, just walk in. I paid extra to use the pool, so when I found that out I was unhappy, so I tried to cancel. They said I have to give 30 days notice, yet I was told they were going to charge me on... read more

Andrea O 

on BBB

3 years ago

Just signed up a few days ago.. I got talked into getting a person trainer. I was looking forward to doing a 6 month trial for $204. This day was 1/27/2021 which i signed up for. My 1st training was scheduled for the 31st. I than began my workout and realized i wanted to cancel right away. I talked to one of the assistant managers there and let him know if i was able to get a refund the same day due to me not doing my first session. he let me know to come on my 1st session with the trainer and to see what he can do for me af... read more

Ashley F 

on BBB

3 years ago

Ive had really concerning experiences at multiple locations. Ive dealt with poor customer service from condescending sales people, been lied to multiple times, misled about cancellation policies, notes being made that somehow seem to disappear, signed up for appointments that I did not make, received multiple rude phone calls trying to get me back in then laughed at when asking them to stop calling (this happened today), and just being made to feel like absolute trash.