EōS Fitness

Brittney H 

on BBB

3 years ago

Took $432 of mine by "glitch in the system" off my card on file, and still won't give it back. Multiple people including the district manager **** said these charges were faulty, and a mistake on their end but they will not return my funds back to me. It has been almost two weeks. Every person involved has been of no assistance. And when I've called, (because I've been calling A LOT obviously) about 95% of my calls have been ignored, forwarded and not returned. I'm not sure why I'm the one being punished when it's faulty on ... read more

Alex D. 

on BBB

3 years ago

The gym was great, with plenty of equipment, but customer service was horrific. I went to cancel my membership about a year ago and thought I had properly completed the process to find out it had been frozen instead. I was getting RFC phone calls and eventually, they charged a card on file that I never authorized them to charge as it wasn't my primary billing method. I was charged $80 a couple of days ago for my annual and monthly fee, so I called *** to cancel my account which they did, but without telling me there was a 30... read more

Jhoselyn 

on BBB

3 years ago

NOV 6, 2021 is the day they brushed me off after I notified them to cancel both membership & personal training they said no one is available to help me. Finally after being persistent, I was able to cancel my gym membership and personal training altogether providing a medical note.Yet, I'm STILL being charged when I have NOT whatsoever stepped into the gym which I cannot due to medical condition.And in the 1st place it's cancelled so these charges shouldn't be occurring, this is FRAUDULENT PRACTICES! 

Orion C 

on BBB

3 years ago

Gym has great equipment and friendly staff. Even has a sauna and other cool features. Nice facility as well, but it's so busy that even at 3am you will most likely be waiting for equipment. Also - Their treatment of contracts is a joke. Very very bad. In a nutshell - I had a contract, then wanted to go somewhere else and asked them what my options are. They stated that I could either close my account or freeze it for future use. I decided to freeze it. They called me periofically for a year after that asking me the same ques... read more

Michael E. 

on BBB

3 years ago

Seems as though 1 star is warranted for this company! Reget ever signing up!! I specifically asked to have my membership canceled back in August. I was told that there is a 30 day cancelation period to which I would be billed again ($21.99) in September and then my acct would be canceled. So I'm like ok I'll just deal with it.Tell me why I just got billed now on November 15, 2021 for ($71.98) and billed in October as well. To make matters worse I haven't even been to EOS probably in six months. Then when I call for a refund ... read more

Lauren W 

on BBB

3 years ago

They refuse to cancel my membership even though I have called and requested they stop charging me. 

Gene S 

on BBB

3 years ago

Signed up two years at EOS fitness ago and have had no problems until recently. Today was the third installment of the harassment my wife and I have felt from the managers and the last straw. On our way to *** this morning, we were delayed because of traffic. I dropped my wife off at the entrance to the fitness center while I parked the car (she has the Black membership and I have VIP Guest membership). She informed the lady at the front entrance desk I was parking the car and was coming in shortly. I arrived at the front en... read more

Javier O 

on BBB

3 years ago

I was confronted harshly by the ** of this location and she created a very toxic situation with me that spilled into a confrontation with the staff. This had everything to do with how she handled the situation. I emailed the district manager contact that I was given and have not received any response. 

William G 

on BBB

3 years ago

We joined EOS Surprise in Feb 2021. We signed up for 4 months of personal training at the same time. We told the trainer that signed us up that we go away for several months during the summer. He said no problem, that we can suspend the training and the membership fee would only be a $10/month admin fee. We thought that was great. We had two months, March and April, of personal training. We knew we were leaving early May and we could do the other two months after our return to AZ. Our trainer said he would get it set up for ... read more