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EōS Fitness
- Recreation
- Riverview, FL
About this business
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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DONT EVER COME HERE. Look up sports club CLASS ACTION LAWSUIT and it will tell you all you need to know. They are a rebranded version of it. They were making it impossible to cancel membership / training when people DIED or get DEPLOYED TO ***********. This gym doesnt care about the customers! They will sign you up for a 6 month agreement, take your money, and WILL NOT let you cancel or get any refunds. The trainers there are treated terribly. They only get 30% commissions from training so no good trainers stay. They will th... read more
Business response:
*****, Thank you for reaching out to us on BBB. Your account is canceled. There was a large past due amount on the account which didn't allow for it to cancel but I did waive all those fees and it is canceled for you. I also see that you did not have a personal training agreement on your account. Please know that you are taken care of. Thank you.
Ive had issues with the kids club since day 1. *** spoken with many managers regarding these issues and today had another manager get in my face, refused to let me leave ************ with my kids and the followed me out screaming at me and get in my face yet again while I was holding my 1.5 year old basically wanting to fight me. Took a few guys to get her to back away and a member to speak up saying how wrong this was. All I want to do is cancel my membership and they wont let me. I wont back down until this is handled prop... read more
Business response:
******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for any inconvenience that you may have experienced. I see that the team has canceled the account immediately for you. Thank you. In Health, EoS Fitness.
Ive had issues with the kids club since day 1. *** spoken with many managers regarding these issues and today had another manager get in my face, refused to let me leave ************ with my kids and the followed me out screaming at me and get in my face yet again while I was holding my 1.5 year old basically wanting to fight me. Took a few guys to get her to back away and a member to speak up saying how wrong this was. All I want to do is cancel my membership and they wont let me. I wont back down until this is handled prop... read more
Business response:
******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for any inconvenience that you may have experienced. I see that the team has canceled the account immediately for you. Thank you. In Health, EoS Fitness.
DONT EVER COME HERE. Look up sports club CLASS ACTION LAWSUIT and it will tell you all you need to know. They are a rebranded version of it. They were making it impossible to cancel membership / training when people DIED or get DEPLOYED TO ***********. This gym doesnt care about the customers! They will sign you up for a 6 month agreement, take your money, and WILL NOT let you cancel or get any refunds. The trainers there are treated terribly. They only get 30% commissions from training so no good trainers stay. They will th... read more
Business response:
*****, Thank you for reaching out to us on BBB. Your account is canceled. There was a large past due amount on the account which didn't allow for it to cancel but I did waive all those fees and it is canceled for you. I also see that you did not have a personal training agreement on your account. Please know that you are taken care of. Thank you.
I pulled up at EoS in ************ at 1:35am. There are NO lights on in the parking lot. This is a MAJOR SAFETY Hazard. I spoke with the young staff member. He stated he didn't know how to turn the lights on. Also he stated that he asked the manager of this facility and they didn't know as well. This staff need to be more train on where to locate and turn the lights on at ****. Besides just sticking anyone in these positions with absolutely no training. This is NOT ACCEPTABLE AT ALL!!!
Business response:
******, thank you for reaching out to us on BBB. I understand from our District Manager that he replied to you on Yelp as well. We will coach our overnight team members to understand that the property management operates the parking lot lights. Additionally, our District Manager will be contacting the property management company to review their timing for the lights and to see what issues are at hand. We agree that lighting is very important and will move this forward. Thank you.
I pulled up at EoS in ************ at 1:35am. There are NO lights on in the parking lot. This is a MAJOR SAFETY Hazard. I spoke with the young staff member. He stated he didn't know how to turn the lights on. Also he stated that he asked the manager of this facility and they didn't know as well. This staff need to be more train on where to locate and turn the lights on at ****. Besides just sticking anyone in these positions with absolutely no training. This is NOT ACCEPTABLE AT ALL!!!
Business response:
******, thank you for reaching out to us on BBB. I understand from our District Manager that he replied to you on Yelp as well. We will coach our overnight team members to understand that the property management operates the parking lot lights. Additionally, our District Manager will be contacting the property management company to review their timing for the lights and to see what issues are at hand. We agree that lighting is very important and will move this forward. Thank you.
First a sales representative was rude and had an attitude then one seemed helpful and said I would only be charged $10 for using the gym while I was there visiting as long as I cancelled by March 6th. I tried to cancel today (weeks before the deadline I was told) and am now being charged I have to pay $62 for an annual membership fee. I see from other reviews being lied to seems to be part of their business model.
Business response:
*****, I am looking at your account and there is only a $10.14 debiting that will process on your account on 3/20 and the Annual was waived for you. This seemed to be in process when you spoke to the staff. Thank you and we appreciate you being a part of the EoS family.
First a sales representative was rude and had an attitude then one seemed helpful and said I would only be charged $10 for using the gym while I was there visiting as long as I cancelled by March 6th. I tried to cancel today (weeks before the deadline I was told) and am now being charged I have to pay $62 for an annual membership fee. I see from other reviews being lied to seems to be part of their business model.
Business response:
*****, I am looking at your account and there is only a $10.14 debiting that will process on your account on 3/20 and the Annual was waived for you. This seemed to be in process when you spoke to the staff. Thank you and we appreciate you being a part of the EoS family.
EOS Fitness allowed my 17 year old minor to enter into a Personal fitness and monthly contract. When confronted the manager indicated they didnt check identification and allowed people to complete their form with no verification. this seems like a possible fraud issue as well.When confronted to stop the payments from my sons account they indicated it would take two more payments.I am now requesting the company refund the $1,555.31 they debited from my sons account.
Business response:
Brett, We have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for any inconvenience that you may have experienced. I have sent you an email as I am unable to find your son's account to help resolve. Once I hear from you, then I will forward this matter to the Regional Vice President of Fitness to assist. Thank you. In Health, EoS Fitness.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.5 star rating with 2,276 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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