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EōS Fitness
- Recreation
- Riverview, FL
About this business
EōS Fitness is a place where you belong. From the serious athlete to the causal gym goer, our High Value Low Price (HVLP)® gyms are fully equipped to ensure you get the most out of each workout. EōS has a wide variety of amenities, including group fitness classes, cycling classes, personal and small group training, kids’ club, The Yard: Functional Turf Area, free weights (up to 150lbs!) and an extensive selection of cardio equipment with our exclusive MOVEōS Cinema cardio room (watch a big screen mov... read more
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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I signed up for a membership before Covid and Eos had their locations shut down and I was lead to believe I would no longer be charged till I activate my account again. Yesterday I was convinced to the location on 59th and 101 from an employee saying that I owed $355 and that all can be resolved if I came down signed for a $10 a month account and $1 down. I had no idea I owed anything to the branch at all. Long story short I was told that I owed $825 when I showed up and the only way I could get rid of this debt was to sign ... read more
Business response:
*****, I have put you on an email with our district Manager to assist you. We aplogize for any delay in service to your need.
i wish i can give not even a star. i just jointed the *** near ***************, 3/9/22, **** AM, OMG the swimming pool is so dirty, i understand treess debris get into pool, but trashes are not expectable. so i asked people around me that pool is so dirty, they told me that they did compliant already. then, why pool is still open. i didnt know it was dirty until i jumped into the pool. afterwards, i said something to front desk, but they responded to me, we called the maintenance, and i replied its health hazard but i guess ... read more
Business response:
Chil, we are so sorry for your experience. The team did work with the Facility team and I allso followed up to ensure our team is on top of the pool cleaning. Thank you for highlighting your experience as we push to do better.
Had a very bad experience with EOS in *******, found out i was being charged $80 dollars a month when i sgould only be $20 at the most, canceled on September 18 but they continued to charge my card for 2 more months. The managers are awful. Will never do business this this company again.
Business response:
I did just send you an email to gather further information so I can assist you further.
Watch out! There is something fraudulent going on in their personal training department and it has been reported as such to our bank! My daughter was signed up to try it by mistake when we signed her up last summer, but we called and went in person to cancel the same week last year. I verified with their front receptionist it was cancelled last year. Suddenly I discovered today they charged $840 on my card for sessions that never occurred. I thought someone had stolen my card that worked there. When I called and spoke to the... read more
Business response:
*****, I do not have an account to review so I can forward to our District manager to assist your daughter and you further. I did just email you so I can gather more information.
This gym is close to me and convince, but idk ima have to try else where. The late fee is ridiculous 25$ like really is there some kind of interest. I mean normally I'm like 100% good, but ever since thus pandemic s*** I been counting pennies for everything and it just hard still, I don't plan this to stay this way. And s*** don't talk to the club cause they get an attitude about it, like I'm not paying them personally or aomthing. But this should be against law to charge like this, I men amyne after 30day late 25$ that less... read more
Business response:
*******, thank you for inquiring about the $25 NSF (non sufficient funds) fee that is applied if an account does not process successfully. Banks do assess fees to the companies submitting the request should an account not process successfully. As much as we hope that each account clears successfully something it does not and the banks will apply fees. What I have done as a customer service gesture is to comp on month on your membership. That will elevate the surprise of this past NSF.
I had a terrible experience with EoS, the location on ****** and *****, had a fitness trainer that started being rude, changing our workout days, which is fine, I'm flexible, but then skipped 2 sessions because he was on vacation, yet I still paid (auto debit) and he argued with me about how many more sessions I had. I can do simple math and I am not going to pay someone to argue with me, I have better things to do with my time and money. Then I canceled my and my minor child's membership last December, there is a 30 day per... read more
Business response:
*******, I see that the team did work with you on 12/29 and they referred you to *** Fitness Solutions who handles our processing. I see you did call them to activate a cancellation. I am having our District Manager reach out to you to help assist from this point moving forward. I did send him you information. Thank you.
They are an absolute billing nightmare. The gym and manager are nice. The prices are affordable. After being double charged for my membership for 3 months and my annual fee, I canceled my membership. After that, they kept charging my card, kept having to dispute, and had to get a new credit card. Im sticking with LVAC.
Business response:
I wanted to assure that you were taken care of wit your account. I have looked into it and I see that it is canceled and that there was normal billing on that account. I see in the notes on the account that staff referred you to our billing company to do a reverse credit card check to see what other account you may have applied that to. I also see in the notes that you did call *** to clear up and resolve. We sincerely do apologize for any misunderstanding with billing.
Have membership at EOS for myself and my wife and my daughter, some of their staff is prejudice, when Im not with my wife and daughter they are harassed by front desk staff, simply because they are Asian, As a white decorated United ************* they never do that his when Im present, this organization is managed and ran by small minded people. I do intend to file formal charges or complaints against EOS!
Business response:
****, I am so happy that we had an opportunity to speak to seek further clarity and help clear up any misunderstandings. Thank you for taking the time to speak with me.
EOS gets 0 stars! EOS is a company that will be there for you, give you all the time you need from them, even go above and beyond, to entice you to join and take your money. The moment you have a complaint, NO ONE will take the time to help you. I regret ever signing up, they have the WORST customer service - actually, they have a non-existent customer service when it comes to complaints. I have called to speak to the manager numerous times and of course, they are never available. I leave my number, no one EVER calls you bac... read more
Business response:
********, I see that you are on a VIP guest account which there is no payment for that particular type of account. Are you referring to your husbands account? I see that your daughter's account was canceled a while ago. I have reached out to the *************** and also the District Manager to call to assist. Thank you.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.4 star rating with 2,124 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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