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EōS Fitness
- Recreation
- Riverview, FL
About this business
EōS Fitness is a place where you belong. From the serious athlete to the causal gym goer, our High Value Low Price (HVLP)® gyms are fully equipped to ensure you get the most out of each workout. EōS has a wide variety of amenities, including group fitness classes, cycling classes, personal and small group training, kids’ club, The Yard: Functional Turf Area, free weights (up to 150lbs!) and an extensive selection of cardio equipment with our exclusive MOVEōS Cinema cardio room (watch a big screen mov... read more
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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In Jan 2022, I decided to join the EOS Fitness at Ray and ******. I was told in person when I got my membership that I could could trial 2 sessions with a personal trainer for at discount. I di use the 2 sessions and paid the *****. The employee that signed me up at and that time I believe was *****. And at that time I was told that was under no obligation to continue. I did the 2 sessions and was ok with the training so let them know I didn't want to continue. They failed to mention that this was a 6 month contract after co... read more
Business response:
*****, I see that you were training successfully with ****** and also ****. I also see that the team was able to cancel the PT package for you based on the medial information provided. I am happy the team was able to assist you. .
Awful customer service in the past two weeks we have showed up to the gym early morning and gym is closed hours are supposed to be from 4:00 am to midnight waited over an hour more than 100 people waiting outside the gym nobody showed up to open doors absolutely ridiculous this company doesnt take business seriously ??.
Business response:
*****, I see that you have been attending our Downtown ******* **** and at times staff has been late. We have developed a plan to help combat this experience by having two staff members open the **** at 4 am. I did manage the downtown **** for a year and I understand the effect being late has on our members. Please forgive the tardiness of the employee and thank you for your patience as we fight hard to do better.
We are having the same issue as other clients. We gave our credit card information to be billed for regular monthly membership, we then started seeing abnormal charges in the amount of $88 on three separate occasions. After a month of trying to get a hold of their fitness manager and general manager, with no results other than "we'll have someone call you back" we are here filling out the complain forms so that others can avoid the same poor treatment. To date, no calls or emails back, just a "just keep trying" from the poor... read more
Business response:
******* I see that the team was able to cancel the PT agreement for you and refund the money. I also see that they froze your membership for you until October. We apologize for any confusion on the Personal Training package payments but we are happy the team has been able to resolve this for you.
It very unfortunate that most reviews are about my same issue, overcharge after cancellations, I cancel and they told me they would bw one more payment because of the "30 days policy" but dispire that they wanted to take an annual fee on a cancelled account. I try to talk to managers who are never available and the people i talk to dont have a clue of why the charges. I had no choice but to put a stop payment from my bank. And *********** now im getting charge through another ******* account. this is wrong in so many levels.... read more
Business response:
Birsa, I have reached out to our ******************* team to assist you further by waiving the annual rate, running your last monthly payment which will then allow then to cancel the account for you. Thank you for having been a member. Our processing company has established a 30 day cancel and even if the Annual Rate is part of that 30 day it still runs. However, we can always work with you and our District team will.
Good Morning, I have signed up on 28 April, 2022. I signed up for the personal trainer. Come to find out Im leaving the country soon as Im in the military. I cancelled the personal training via email on 16 May, 2022. After no response I followed up and called on 18 May, 2022. Got a call back from the fitness manager, said not a problem he will cancel it and I wont be charged again. I get charged $228 on May 27, 2022. I come in person the next morning to talk to **** and he stated after the charge goes through the next ***** ... read more
Business response:
******** I see that the team did cancel out the agreement for you and did return on of the payments on the account so you were not billed. I have sent you an email incase there is anything else needed with your account.
Im sitting here at a local EOS in *******,** waiting to talk to the manager about the contract my daughter signed for a trainer. As Im sitting here Im reading reviews from others who are reporting the exact same issue. We have been here for one hour so far and I will not leave until we speak to him. We have tried calling several times to discuss over the phone only to be told they/he is not available. As we walk up to the counter the guest service agent is talking to someone on the phone about this exact same thing. This see... read more
Business response:
I have sent ****** our District Fitness Manager an email asking him to assist you. Thank you for your patience.
I dont recommend this place they are a layers , worst gym experience
Business response:
Jener, I am looking at your account and see that you have been a member since 2013. I have sent ******** our district manager an email to please connect with you to assist as I do not see any irregularities with your account.
Worst gym Experience Ive ever had. I was told in person when I got my membership that I could do I trail run with a personal trainer it ended up that my work lost a ton of employees and I was working like crazy covering everyone elses shifts. I called to cancel before my trail period ended and was told no you have a 6 month contract. I was then told there was absolutely no way to cancel it and pretty much I was out of luck. All they could do was defer it which is ridiculous I didnt even agree to the 6 months I was never give... read more
Business response:
******, I wanted to reach out to you to see which club you attend and perhaps a phone attached to the account so I can find the membership and then have a District Fitness Manager assist you. I did just email you my information.
I need to file a complaint with anyone that will listen at this point. My nephew signed up for EOS in *********,**. I told him to use my debit card since he is still in high school, I figured 10.00/month would be no big deal! Wow! I was so wrong! They asked him to try a Personal Trainer, then he canceled the same day. They are still charging my account. I have called and spoke to ***** at the Tropicana Location several times since my nephew kept getting the run around. He was told "oh it has been canceled, it is taken care o... read more
Business response:
******, I am more than happy to have our Regional Vice President assist you. I will leave your BBB review for him to peruse and also you email so he can reach out to you.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.4 star rating with 2,126 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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