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EōS Fitness
- Recreation
- Riverview, FL
About this business
EōS Fitness is a place where you belong. From the serious athlete to the causal gym goer, our High Value Low Price (HVLP)® gyms are fully equipped to ensure you get the most out of each workout. EōS has a wide variety of amenities, including group fitness classes, cycling classes, personal and small group training, kids’ club, The Yard: Functional Turf Area, free weights (up to 150lbs!) and an extensive selection of cardio equipment with our exclusive MOVEōS Cinema cardio room (watch a big screen mov... read more
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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The customer service at EOS is garbage. I was a member at the ************************************* location in **** ** when the pandemic hit. I stopped going to the gym and canceled my membership over the phone on December 11, 2021 with my Discover card. Come to find out all these months later they have been charging my card for membership fees. I just called to cancel and got someone who barely spoke English and told me I had never canceled. Needless to say, I was very angry. I was told I could cancel but I would be respon... read more
Business response:
*****, I see that the team assisted with your membership and your PT contract and got them canceled out for you. I have research *** Fitness Solution notes and also the gym notes for a cancellation. The process back then was to call *** to cancel where all call are recorded and log or you could visit the club in person to cancel. Those did not take place in regard to notations on the account. However, I see that it is set now for you,.
The swimming pool water today is opaque and disgusting to the point I refused to get in. I have complained several times in the past but no action. In spite of claims of enhanced cleanliness there are serious cleaning issues. I am reporting them to the health district. The Operations Manager urged me to complain so as to get action from higher ****
Business response:
*****, thank you for making us aware of the cloudiness of the pool. Each club has a Facility Tech that is trained to help maintain each of our pools and we also have District Facility Managers that over see the club as well. If it was reported to staff, then they quickly enter in our maintenance portal called FMX. A work ticket is generated and then our facility team gets to work. I have reach out to our team to ensure the water is at 100% for you. Thank you.
I wish I could rate my dealing with *** with no stars. I was scheduled to have surgery about a month after i joined ***. The doctor told me the exercise before hand would improve recovery. So i went to the local ***. I decided to join @ ***** per month and went to the sign up desk. They had a small signature pad which I used. The wanted my signature about 6 times or so. There was no screen to look at what documents were being signed. They told me that I qualified for two free PT and orientation upon joining. So I did set up ... read more
Business response:
*******, I have put you on an email with **** our District Fitness Manager so he can assist you further. Thank you.
I was told by the one of the sales reps that if I were to cancel my personal training at any time he would have the power to do that with no issues. After a month I decided not to go further and went to the front desk to inquire about cancelling.. I was told I needed a doctors note. I asked to see the same person that told me he could cancel at any time and although I was able to physically see him in the office, they gave me his email to contact him. I insisted on speaking to him and he was condescending and said he couldnt... read more
Business response:
Kat, I see that the PT was canceled out for you. So pleased the team could assist with a resolve.
I have had a membership with them for three months and really enjoyed it. Unfortunately, I was hit with two serious things and have to move out of state. I called EOS to cancel and they referred me to *** financial or something like that and said I have to cancel through them. I explained to the woman I have to move to ***** this week due to being forced out of our apartment and a family health issue. I told her we have to leave this week and I will not be able to use the membership due to no EOS in *****. The woman then tel... read more
Business response:
*******, I am so sorry for the many changes in your life. I see that you called on July 19, 2021 to *** to cancel. Our processing company, ***, does post everything with the banks 5 days prior to debiting. You next billing was two days later at midnight and *** could do nothing with the account. That's one of the reasons they do ask for a 30 day cancellation so there is time to process the accounts correctly. I see that the final payment of $24 did process successfully and that the account will incur no more debiting for you... read more
*** had a horrible experience. 12 weeks pregnant, without work & currently no longer interested in attending the gym at this time. At the beginning of signing up, I was told I can cancel at any time. Within a week I tried to cancel PT with no success. Tried in person & via phone to reach the PT manager but he was always unavailable or with a client. I had to get upset & out of character to receive a call back ONLY to freeze my account. I explained I can not continue making these payments I can not afford them & need to cance... read more
Business response:
Julinet, I see that this is regarding your in term PT contract with you signed and not with your membership. What I have done is sent your information to ****** our Regional VP of Fitness to assist you further.
Im furious with Eos. What happened was i was curious about personal training sessions when they told me that Id just be paying 145 and thats it, but left out that it was biweekly!! Once i found out that money was taking out biweekly, I was furious and contacted the General manger He told me theres nothing I can do except find someone to take over the sessions. Then once i was clear with him and demanded canceling, he said to bring in a Doctors note because I threw out my lower back due to the session. The note stated that I ... read more
Business response:
I am looking at the notes on your account and I see the club team has been working with you and is submitting the doctor's note to cancel out the PT agreement. They will be following up with you.
Upon signing up I was offered training sessions, I explained to them that I would not be able to afford them due to financial hardships. They offered me a one time deal of (4) 30 minute sessions for under $20 so I went ahead and signed up for the 4 sessions. However they failed to inform me that by signing up for the 4 sessions would enroll me in a 6 month program paying $148, which is not the price they offered me in the first place. When I tried to cancel my sessions the manager pulled up an electric contract I had NEVER s... read more
Business response:
******* I am looking at your account and see that you utilized 12 of your training sessions. I also see that you did work with the Fitness Manager and there was a request to freeze your PT account for you on June 28th. Should you need further clarification or assistance then our Fitness Manager of the ************* can definitely assist you further. In the mean time, I will send your information to our District Fitness Manager to assist you.
I called the ******** EOS 6/11 to cancel my membership. Today on 7/9 they took out another full month's membership. I called the ******** EOS and asked if I was going to be prorated the balance. I was advised no. I then asked them to explain as that would be a 58 day cancellation not a 30 day cancellation and ***** could not. I was hung up on after I asked to speak to a manager. I called back thinking it was an accidental hang-up. I was told I would have to go over "my problem" with her again. I said I just spent 10 minutes ... read more
Business response:
Kal, I apologize for any confusion on the cancellation being 30 days. it your debiting falls within the 30 days of your request then that does process providing you opportunity to access the club for 29 to 20 days after that debiting. As far as the team possibly hanging up on you then that will be addressed with our ******************* team to help course correct. Thank you Kal and I apologize for any confusion with the terms of canceling. However, I see in the system is is set for a pending cancel for you.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.4 star rating with 2,124 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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