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EōS Fitness
- Recreation
- Riverview, FL
About this business
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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On June 30, 2022 at 5:08 pm PST I called the EOS Fitness in *********** and spoke to the gal at the front desk regarding my membership. I asked her how many sessions I had left on my personal training and she confirmed there were four remaining sessions left. I also inquired about downgrading my account from $24.99/month to $9.99/month. She let me know the fee to downgrade to the $9.99/month plan would be $100. I opted to continuing the $24.99/month membership and let her know due to the upcoming birth of my grandchild and a... read more
Business response:
******, I see that the club team did cancel your account when they received the request in mid October. I have sent your information to the club team and ******************* team to assist you further. Thank you.
Ive been going to EOS for the last year now. I have been trying to cancel my account for the last 3 months because The location is far and I havent been going as much. When I noticed a charge the first time after I thought I canceled, I called, they said the cancelation never went through, so I got charged another month. The second month I went in person to cancel my account. The manager stated it was all completed but I would still have to finish out the month since the payment had been processed. ****** off, I said fine. N... read more
Business response:
Chaize, I see that there was a balance on the account so it wouldn't cancel out. I see the team waived the past due balance and canceled the account for you. Thank you.
Ive been going to EOS for the last year now. I have been trying to cancel my account for the last 3 months because The location is far and I havent been going as much. When I noticed a charge the first time after I thought I canceled, I called, they said the cancelation never went through, so I got charged another month. The second month I went in person to cancel my account. The manager stated it was all completed but I would still have to finish out the month since the payment had been processed. ****** off, I said fine. N... read more
Business response:
Chaize, I see that there was a balance on the account so it wouldn't cancel out. I see the team waived the past due balance and canceled the account for you. Thank you.
I told the representative signing me up that I DID NOT want Personal Training. The rep ended up signing me up for a 12-month program anyways, and I am now out $1400 from this gym. The gym overall is excellent, but this is entirely uncalled for from a business standpoint. I am expecting a full refund for the 10 terms of PT I have paid for so far, as I am not going to use them for whatever reason.
Business response:
****, I am looking at your account and I see that the team worked with you in July to submit a freeze on your PT account and then a week ago they submitted to cancel the account for you that was in term. If there is anything else needed then the staff at the club can assist you further.
I told the representative signing me up that I DID NOT want Personal Training. The rep ended up signing me up for a 12-month program anyways, and I am now out $1400 from this gym. The gym overall is excellent, but this is entirely uncalled for from a business standpoint. I am expecting a full refund for the 10 terms of PT I have paid for so far, as I am not going to use them for whatever reason.
Business response:
****, I am looking at your account and I see that the team worked with you in July to submit a freeze on your PT account and then a week ago they submitted to cancel the account for you that was in term. If there is anything else needed then the staff at the club can assist you further.
***********************, A HIGHER UP MANAGER, IS SCAMMING PEOPLE AT THE *** GYM. I decided to cancel my membership after 1 year exactly but to cancel my membership, for some reason they are charging me the yearly membership fee for this UPCOMING year that I will never use. They sent an email that if I dont pay the yearly membership for NEXT year that they will not cancel my membership and keep charging me until they send it to a collection agency. And when i go to *** the general manager ***** tells me ye we do this all the ... read more
Business response:
****, our processing company does ask for 30 days to cancel and if the *** lands within that time frame the system still pulls it. What I have done, as a customer service gesture, is asked the staff to refund the $49 for you. Refunds do take 8 to 12 business days. Thank you.
***********************, A HIGHER UP MANAGER, IS SCAMMING PEOPLE AT THE *** GYM. I decided to cancel my membership after 1 year exactly but to cancel my membership, for some reason they are charging me the yearly membership fee for this UPCOMING year that I will never use. They sent an email that if I dont pay the yearly membership for NEXT year that they will not cancel my membership and keep charging me until they send it to a collection agency. And when i go to *** the general manager ***** tells me ye we do this all the ... read more
Business response:
****, our processing company does ask for 30 days to cancel and if the *** lands within that time frame the system still pulls it. What I have done, as a customer service gesture, is asked the staff to refund the $49 for you. Refunds do take 8 to 12 business days. Thank you.
I chose this gym because of their child care. I visited the ********* location with my 8 yo daughter, she approved the child care, so I signed up for membership that same day. When I came back that same week, the child care lights were off, so I came to one of several people next to the front desk to ask for information. One man approached me, and in a very rude and condescending way, told me that the person supposed to run the child watch didn't show up. No more explanations or an apology for the inconvenience. He actually ... read more
Business response:
******, we so apologize for you experience. It is not our intention for you to have any interruption to your fitness journey and with staff being out that day certainly was unexpected. Thank you for having been a part of the family. As a customer service gesture, what I have done is submit a request to the team at the club to submit a ticket to refund you the $85.98 on the card of file. Refunds do take 8 to 12 business days. Thank you.
I chose this gym because of their child care. I visited the ********* location with my 8 yo daughter, she approved the child care, so I signed up for membership that same day. When I came back that same week, the child care lights were off, so I came to one of several people next to the front desk to ask for information. One man approached me, and in a very rude and condescending way, told me that the person supposed to run the child watch didn't show up. No more explanations or an apology for the inconvenience. He actually ... read more
Business response:
******, we so apologize for you experience. It is not our intention for you to have any interruption to your fitness journey and with staff being out that day certainly was unexpected. Thank you for having been a part of the family. As a customer service gesture, what I have done is submit a request to the team at the club to submit a ticket to refund you the $85.98 on the card of file. Refunds do take 8 to 12 business days. Thank you.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.5 star rating with 2,276 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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