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EōS Fitness
- Recreation
- Riverview, FL
About this business
EōS Fitness is a place where you belong. From the serious athlete to the causal gym goer, our High Value Low Price (HVLP)® gyms are fully equipped to ensure you get the most out of each workout. EōS has a wide variety of amenities, including group fitness classes, cycling classes, personal and small group training, kids’ club, The Yard: Functional Turf Area, free weights (up to 150lbs!) and an extensive selection of cardio equipment with our exclusive MOVEōS Cinema cardio room (watch a big screen mov... read more
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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DO NOT BUY A MEMBERSHIP TO THIS GYM UNLESS YOU ARE 100% SURE YOU WILL USE IT. I bought a membership online with a promotion 5/12 and realized 5/17 that I am moving to a state that EOS does not operate in. I requested a reasonable cancellation. I was told, even though the request was received and processed (profile updated and all) same-day, it would take 30 DAYS to actually cancel the membership on top of having to pay and member dues during that 30 days. I reasonably asked for a waiver of member dues. I HAVE NEVER ONCE SET ... read more
Business response:
Alex, I am so sorry that there was any confusion with you choosing to sign up online and then canceling your member. We do provide a 5 day window and I see by all the notes on the account that you had missed that particular mark to cancel and have you down payment refunded. Our team did initiate a proper 40 day cancellation for you upon your request. You will be able to utilize the gym until June 24. Thank you.
They are lying to customers do not sign contract or give them a credit card
Business response:
Adam, I see per the notes on your account that there were multiple times you came into the gym raising your voice with staff. I apologize there was any confusion with you thinking you signed up for a one day pass, then confusion that you actually wanted a one month pass to try out the gym but had signed up for recurring membership. I see that when you called on May 19th with your bank on the line you again yelled at staff. I am happy to say that the team was able to immediately cancel you which provided you with the one mont... read more
Had went through hoops just to try to get to talk to the general manager of the murrieta building just to do a simple request which was canceling a gym membership. It is really frustrating when being told to call, email, and drive to the gym and yet not get such a simple task done. A fitness manager telling me that he’s the general manager was a wrong to begin with. Being told that yeah your cancellation has been put in and to call to follow up after three days and being told to come tot he gym to catch the fitness manager a... read more
Business response:
I see that in April you attempted to cancel the PT contract but it was still in term. Then on May 13th the Fitness Manager was able to submit for a cancellation of the PT contract and then on May 19 the General Manager submitted for for a 40 day cancel of your membership. I truly apologize for any lack of quick response on behalf of the club staff but please know that you have been taken care of with the cancellations of both accounts.
The process of trying to cancel a membership and personal trainer is ridiculous for military. Emailed and called multiple times. Waiting for a response and so much back and forth. It feels like I’ll have a “pending Cancellation” until they get the money they want.
Business response:
Ashley, I see that you froze your PT contract in January and the you contacted the team on May 4th and they immediately submitted for the 30 day cancellation of your accounts. You are all set and taken care of in a timely manner per the time of your requests. Thank you and stay safe.
If I could give a 0 I would. They are all about getting people in the door and hitting there numbers. Joined Tampa EOS brand new and machines and equipment are always broken. Managers are useless and do not provide any customer service. They tell you one thing and do the opposite once you’ve joined.
Business response:
Tia, I am unable to find your account using your email address and your name. I so apologize for your experience. I was just at our Tampa club and all equipment was operational with the exception of the units where we sent out for upholstery repair. Please know that William (Nick) the General Manager and also Rylee our Operations Manager are available for you should you need further assistance.
Like many here, I wish I could leave 0 stars. I wish I would have read these reviews before I went in to join, I would have never even gone in the building. This company has no interest in being fair with its customer base, "Customer Care" consists of people that just give you the run around. Their favorite saying is "Let me get back to you on that" and then never calling back. Based on my experience, I would never recommend doing business with this company. Notice the average rating of 1.17 out of 5 stars on 260 reviews. Wo... read more
I cancelled my membership in August 2020. Got billed anyway and in September charged $44.99 membership fee. Called and cancelled and requested refund. Got $25.00. In November EOS charged me $74.99 additional fee.. Contacted manager and again cancelled. Disputed charge with bank. February of 2021 charged me $19.99 membership fees. Disputed and cancelled. In March 2021 called and was told they did not have info that I cancelled with manager in February. Finally received refund. Also hand delivered written cancellation notice. ... read more
Business response:
I am looking at the notes and I see that the staff assisted you. You believed to have canceled in Dec but the staff refunded you back then. I see that the staff did on Feb 25 submitted for an immediate cancel upon your request. So glad you were assisted. Thank you and stay safe.
In 2020, I joined EoS Fitness hoping to change my life for the better. The nightmare started after I was told by (manager at the time) to give personal training a shot to send me in the right direction. I was told that I could cancel if Personal training wasn’t right for me and later on found out it was not able to be cancelled. I went through the next few months doing personal training because I was basically tricked into a contract. March came around and Covid had entered the U.S. and I had sent multiple emails to manageme... read more
Business response:
I did check you account and see that the PT service is canceled. I understand when you tried to cancel you were still in term however you have since been taken care of. Should there be anything else taht you need then do contact the fitness Manager at your home club.
Not an honest company. Takes money for services not being used. March my account was to be placed on a freeze. Mark S****** assured me he handled the discrepancy. He said I would be refunded and my account would be frozen for 3 months. They charged me again. Calling corporate did nothing either. They told me only the club itself has the authority to freeze my account. I have tried 5 times now to fix this, it still is not resolved. The company refuses to share any of the communication I have had with them.
Business response:
I just checked your account and see that it has has been canceled and refunded. I am so please you were assisted. Thank you and stay safe.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.4 star rating with 2,124 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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