EōS Fitness

Deborah W. 

on BBB

4 years ago

I wish there was a zero to give this company! I had cancelled my membership in November 2020. They continued to charge me for membership and then in January of this year (2021) charged me annual membership fee. I disputed that charge and once again cancelled my membership! So just got a new membership charge this month and a $25 handling fee. I am currently disputing this charge I did not authorize! I got a new debit card so they can’t keep charging me and disputing their charges once again. Of course I have sent emails and ... read more

Mike M. 

on BBB

4 years ago

Customer service at EOS Fitness is non-existent. Trying to cancel my personal training after the agreed upon 6 months has been met with no follow-through from the Fitness Manager, no response from the General Manager when I brought to his attention that the Fitness Manager was not following through or responding. Then, when I tried to call, I was told that the Fitness Manager "Was not scheduled to take any phone calls right now". Then when I asked to speak to the General Manager I was told he's unavailable. They don't respon... read more

Carrie C 

on BBB

4 years ago

I canceled membership early 3 years ago, in time before the renewal. I canceled both jn email and via phone call. They said all was good and clear. Now 3 years later ai received a bill for $200 from them andnits such a randomly wrong amount I'm ticked off. Hate gyms. Grifting asstards. Never again. 

Nicholas f 

on BBB

4 years ago

Sales Person:Marquese Surrell charged my bank account for the most expensive membership after I refused several times to purchase. All I wanted was standard and I was unknowingly forced to pay a month later for premium on renewal charge. And now manager is refusing to refund. -nicholas ferrara. 

PNS 

on BBB

4 years ago

About 5 months ago I signed up with personal training with my membership. However, I was also told that I could cancel any time. I am a college student so the payments have become too much of a financial burden to continue paying. I talked to the manager of the club and he denied my request for cancellation. This is a fraudulent business practice as your employees do not properly inform your customers of the agreements of the contract. Absolutely ridiculous that I cannot freeze or cancel the personal training. I do not have ... read more

Michael G 

on BBB

4 years ago

If I could give this POS company no stars, I would. What a joke.. I broke my back last year in a jujitsu match and during this time I was training at EOS fitness and utilizing their personal training sessions. Upon breaking my back, I asked my trainer to help canceling my membership. I had no been billed until recently when EOS Fitness charged my $69.99 for services that I am still unable to use. They charged me for my gym membership after not charging me for months. When I called customer service, ABC they blamed it on COVI... read more

David Monteith 

on BBB

4 years ago

I really enjoyed working out at Planet Fitness until the pandemic shut all gyms down. I thought EoS was a reasonable choice due to their location and reopening ahead of everyone else. Soon after joining, the second shut down forced them to close again. This time however, they had my credit card and continued to charge my card for personal training sessions I couldn’t use because they were closed. I asked if they would refund me for the time they were closed and I was told “its against our policy”. The manager “in charge” ref... read more

Gene W 

on BBB

4 years ago

To whom it may concern, I am writing this email as I'm beyond vexed, I'm ashamed for you that you work with such a garbage organization. As the power of a consumer I'm going to go to lengths to make sure I blast and expose your organization for what it truly is an untrustworthy, bogus and thieves to boot! I will create bogus email accounts to make 1 star reviews for each and every location EOS has. I will bring you down..."I'm going to bring you down to chinatown". You have one shot to make this right or there will be 1 star... read more

Mike L. 

on BBB

4 years ago

Let me just start this with the fact that I have never left a review in my life and we have never joined a gym before. I only wish that I had looked at the reviews for this company prior to joining. We did the paperwork on Feb of 2019 at the 7070 S. Durango location and signed up for personal training at that time. We only live here in Las Vegas during the winter months and Jeff told us we could hibernate the membership when we left for the summer and fall months. We left when the Covid shut the gyms down in April of 2020 wi... read more