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EōS Fitness
- Recreation
- Riverview, FL
About this business
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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We are having the same issue as other clients. We gave our credit card information to be billed for regular monthly membership, we then started seeing abnormal charges in the amount of $88 on three separate occasions. After a month of trying to get a hold of their fitness manager and general manager, with no results other than "we'll have someone call you back" we are here filling out the complain forms so that others can avoid the same poor treatment. To date, no calls or emails back, just a "just keep trying" from the poor... read more
Business response:
******* I see that the team was able to cancel the PT agreement for you and refund the money. I also see that they froze your membership for you until October. We apologize for any confusion on the Personal Training package payments but we are happy the team has been able to resolve this for you.
Awful customer service in the past two weeks we have showed up to the gym early morning and gym is closed hours are supposed to be from 4:00 am to midnight waited over an hour more than 100 people waiting outside the gym nobody showed up to open doors absolutely ridiculous this company doesnt take business seriously ??.
Business response:
*****, I see that you have been attending our Downtown ******* **** and at times staff has been late. We have developed a plan to help combat this experience by having two staff members open the **** at 4 am. I did manage the downtown **** for a year and I understand the effect being late has on our members. Please forgive the tardiness of the employee and thank you for your patience as we fight hard to do better.
Awful customer service in the past two weeks we have showed up to the gym early morning and gym is closed hours are supposed to be from 4:00 am to midnight waited over an hour more than 100 people waiting outside the gym nobody showed up to open doors absolutely ridiculous this company doesnt take business seriously ??.
Business response:
*****, I see that you have been attending our Downtown ******* **** and at times staff has been late. We have developed a plan to help combat this experience by having two staff members open the **** at 4 am. I did manage the downtown **** for a year and I understand the effect being late has on our members. Please forgive the tardiness of the employee and thank you for your patience as we fight hard to do better.
We are having the same issue as other clients. We gave our credit card information to be billed for regular monthly membership, we then started seeing abnormal charges in the amount of $88 on three separate occasions. After a month of trying to get a hold of their fitness manager and general manager, with no results other than "we'll have someone call you back" we are here filling out the complain forms so that others can avoid the same poor treatment. To date, no calls or emails back, just a "just keep trying" from the poor... read more
Business response:
******* I see that the team was able to cancel the PT agreement for you and refund the money. I also see that they froze your membership for you until October. We apologize for any confusion on the Personal Training package payments but we are happy the team has been able to resolve this for you.
It very unfortunate that most reviews are about my same issue, overcharge after cancellations, I cancel and they told me they would bw one more payment because of the "30 days policy" but dispire that they wanted to take an annual fee on a cancelled account. I try to talk to managers who are never available and the people i talk to dont have a clue of why the charges. I had no choice but to put a stop payment from my bank. And *********** now im getting charge through another ******* account. this is wrong in so many levels.... read more
Business response:
Birsa, I have reached out to our ******************* team to assist you further by waiving the annual rate, running your last monthly payment which will then allow then to cancel the account for you. Thank you for having been a member. Our processing company has established a 30 day cancel and even if the Annual Rate is part of that 30 day it still runs. However, we can always work with you and our District team will.
It very unfortunate that most reviews are about my same issue, overcharge after cancellations, I cancel and they told me they would bw one more payment because of the "30 days policy" but dispire that they wanted to take an annual fee on a cancelled account. I try to talk to managers who are never available and the people i talk to dont have a clue of why the charges. I had no choice but to put a stop payment from my bank. And *********** now im getting charge through another ******* account. this is wrong in so many levels.... read more
Business response:
Birsa, I have reached out to our ******************* team to assist you further by waiving the annual rate, running your last monthly payment which will then allow then to cancel the account for you. Thank you for having been a member. Our processing company has established a 30 day cancel and even if the Annual Rate is part of that 30 day it still runs. However, we can always work with you and our District team will.
Good Morning, I have signed up on 28 April, 2022. I signed up for the personal trainer. Come to find out Im leaving the country soon as Im in the military. I cancelled the personal training via email on 16 May, 2022. After no response I followed up and called on 18 May, 2022. Got a call back from the fitness manager, said not a problem he will cancel it and I wont be charged again. I get charged $228 on May 27, 2022. I come in person the next morning to talk to **** and he stated after the charge goes through the next ***** ... read more
Business response:
******** I see that the team did cancel out the agreement for you and did return on of the payments on the account so you were not billed. I have sent you an email incase there is anything else needed with your account.
Good Morning, I have signed up on 28 April, 2022. I signed up for the personal trainer. Come to find out Im leaving the country soon as Im in the military. I cancelled the personal training via email on 16 May, 2022. After no response I followed up and called on 18 May, 2022. Got a call back from the fitness manager, said not a problem he will cancel it and I wont be charged again. I get charged $228 on May 27, 2022. I come in person the next morning to talk to **** and he stated after the charge goes through the next ***** ... read more
Business response:
******** I see that the team did cancel out the agreement for you and did return on of the payments on the account so you were not billed. I have sent you an email incase there is anything else needed with your account.
Im sitting here at a local EOS in *******,** waiting to talk to the manager about the contract my daughter signed for a trainer. As Im sitting here Im reading reviews from others who are reporting the exact same issue. We have been here for one hour so far and I will not leave until we speak to him. We have tried calling several times to discuss over the phone only to be told they/he is not available. As we walk up to the counter the guest service agent is talking to someone on the phone about this exact same thing. This see... read more
Business response:
I have sent ****** our District Fitness Manager an email asking him to assist you. Thank you for your patience.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.5 star rating with 2,276 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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