EōS Fitness

Sammy G 

on BBB

4 years ago

Do NOT get a membership with this ridiculous gym. I froze my account over 2 months ago and was told that I would not be charged for the next 6 months. I checked my account and saw that I was charged TWICE within this freeze window. I called the gym and they told me I had to call ABC Financial to cancel my subscription completely and that I would get my money back within 7-10 days. It has been over a MONTH since I have received my money back from them. I will never get a membership with this gym ever again, worst experience e... read more

Jennifer W 

on BBB

4 years ago

EOS is the worst place. My son and I did enjoy working out there. They kept selling memberships, and it was getting busy. Then Covid hit. We watched improper cleaning and people NOT wiping down their equipment during Covid - putting their sweaty rags on medicine balls, then placing the ball back on the rack, only to watch the same ball being picked up by someone else who didn't wipe it down. People were ignoring the "every-other-machine" rule just because there wasn't another treadmill open. No masks. Who wants to wear a mas... read more

Martin R 

on BBB

4 years ago

Called and emailed to cancel 7/1 and they did cancel mine but not my wife's or kids club. Called them again in August and they said they would cancel. Still getting charged for wife and kids club. Tried today and same story. Worse customer service I have ever dealt with. 

time i 

on BBB

4 years ago

i really liked the gym setup and all when i got ready to join,however, i signed up for 6 months of personal training right before Covid hit hard and thought it would be ok and i could go back. Everyone's memberships were paused due to covid and gym closing which is understandable and when they reopened i called and asked to place me on freeze while i was recovering from covid myself. My dr stated that i am unable to attend the gym due to pneumonia-causing me to be considered a higher risk if i was to get covid-19 again. I ca... read more

Matt M 

on BBB

4 years ago

They continued charging me after I cancelled my account for a couple months. I contacted my credit card and showed them proof of my email canceling as well as the EOS confirmation they were canceling and they reversed the charges and blocked them from charging more. Since then they've been calling me almost every single day leaving voicemail telling me to fix the account problems and they've been sending me threatening mail about collections etc. can't these people get a clue leave me alone I don't want your membership go aw... read more

Kandis P 

on BBB

4 years ago

To anyone who has an EoS Fitness gym membership... You many what to cancel your membership due to their unethical billing policies during this pandemic and in general. If you are even 1 day late on a payment they automatically charge you a $25.00 SERVICE FEE.... NOT LATE FEE BUT SERVICE FEE... and that's charged ON TOP OF A LATE FEE.... So you are not only going to be charge your regular membership fee but also a late fee AND an extra $25 for the payment "not being able to be proccessed correctly"... EoS fitness is knowingly... read more

Lars S. 

on BBB

4 years ago

EOS FITNESS called me the same day that gyms were allowed to open. Mitch was the rep who I spoke with and he asked when he could schedule me to come in since gyms are now open. I notified Mitch that I would not be coming in until the pandemic is over because my sister is a quadriplegic with 1/3rd lung capacity and if she catches Covid it would be certain death. Mitch said he understood because he had someone in his family who was also a quadriplegic. He said he could freeze my membership for 3 months and then I would need to... read more

Lolano C 

on BBB

4 years ago

I was told by the gym employee to call ABC financial to cancel my membership and have my annual refunded since I was charged literally today for it. I call ABC and the representative tells me I cant be defunded the annual fee because it was already charged, which is BS it can always be refunded. Then he goes to tell me it's a 30 day notice and I'm still going to be charged at the end of this month ANOTHER monthly fee when I dont even wanna go here anymore !!!!! I was furloughed due to covid and making ends meet is hard enoug... read more

Jennifer L 

on BBB

4 years ago

I moved from AZ in March 2020, I was a member plus had a persona trainer. I cancelled my account and they have never stopped charging my credit card. They first told me that my personal trainer would have to cancel my account, well he didn't return after COVID. When I explained this they told me they would cancel all accounts. I have spoken to them monthly and still being charged - the last charge was $720.00. What do I do to get this taken care of?