EōS Fitness

Geri B 

on BBB

3 years ago

I went to EOS while caring for my mother who was terminally ill. I was looking for a short term membership. I talked with an individual who assured me I could pay $1 down and $9.99 a month and could cancel anytime. I specifically asked if there would be a cancelation charge or any other charges and I was assured there wasn't. Upon canceling my membership I received notice that I was being charged a $54.00 yearly fee. I talked to the manager who basically said, "too bad you signed the contract". When I explained the circumsta... read more

Dincoo 

on BBB

3 years ago

I signed up for a black membership in March 2022 and pause the account for two months because I had surgery.When I reopened the account it had me in under *not my name* and *not my gender* so I asked them to fix it, in person, via email and waited. And waited. And waited. 3 weeks later ....they still cannot fix the issue. ***** said he can close my account and re-open a new one waiving the fees with all of the new pertinent information. Ok - Cool. We did that. NOW I've been charged for both the new account and the old accoun... read more

Anastacia G 

on BBB

3 years ago

Stay AWAY from the eos on ******** Hot Springs!!!! They have profiled me and my brother multiple times and stopped us but yet never stopped my white boyfriend or give him a hard time. they also tried to deny his guest pass even though we had billing EVIDENCE. Also took 100 dollars from me because they never once told me about my **** being due, i was there multiple times before someone told me. and she said and i quote they should of called you and i even checked my account incase the number was wrong and nope it was the cor... read more

Luke M 

on BBB

3 years ago

I went to EoS Fitness to do a trial (signed up for the 7-day online and have the email). When I came in I entered my basic info, explained my interest in a trial, and was directed to a team member to help me complete the process. He proceeded to 'give me a 14 day trial' for $1 and NEVER made it clear that he was actually locking me into a membership with an annual fee. I never returned after this first day, but when I called to cancel (well within my 'trial' date), I was informed that I was locked into a membership and would... read more

Dincoo 

on BBB

3 years ago

I signed up for a black membership in March 2022 and pause the account for two months because I had surgery.When I reopened the account it had me in under *not my name* and *not my gender* so I asked them to fix it, in person, via email and waited. And waited. And waited. 3 weeks later ....they still cannot fix the issue. ***** said he can close my account and re-open a new one waiving the fees with all of the new pertinent information. Ok - Cool. We did that. NOW I've been charged for both the new account and the old accoun... read more

Anastacia G 

on BBB

3 years ago

Stay AWAY from the eos on ******** Hot Springs!!!! They have profiled me and my brother multiple times and stopped us but yet never stopped my white boyfriend or give him a hard time. they also tried to deny his guest pass even though we had billing EVIDENCE. Also took 100 dollars from me because they never once told me about my **** being due, i was there multiple times before someone told me. and she said and i quote they should of called you and i even checked my account incase the number was wrong and nope it was the cor... read more

Luke M 

on BBB

3 years ago

I went to EoS Fitness to do a trial (signed up for the 7-day online and have the email). When I came in I entered my basic info, explained my interest in a trial, and was directed to a team member to help me complete the process. He proceeded to 'give me a 14 day trial' for $1 and NEVER made it clear that he was actually locking me into a membership with an annual fee. I never returned after this first day, but when I called to cancel (well within my 'trial' date), I was informed that I was locked into a membership and would... read more

Aurora D 

on BBB

3 years ago

I got a personal trainer for me and my sister in ********* with gym membership. Everything was going good until the personal trainer started cancelling on me and never rescheduled sessions with me. I contacted the gym saying i wanted all my membership and personal trainer cancelled. They never cancelled it and charged me . I went to the office to talk about it they said they couldnt cancel it due to the personal trainer. Then they emailed me saying I cannot cancel it unless there is a medical excuse or mive documentation or ... read more

Aurora D 

on BBB

3 years ago

I got a personal trainer for me and my sister in ********* with gym membership. Everything was going good until the personal trainer started cancelling on me and never rescheduled sessions with me. I contacted the gym saying i wanted all my membership and personal trainer cancelled. They never cancelled it and charged me . I went to the office to talk about it they said they couldnt cancel it due to the personal trainer. Then they emailed me saying I cannot cancel it unless there is a medical excuse or mive documentation or ... read more