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EōS Fitness
- Recreation
- Riverview, FL
About this business
EōS Fitness is a place where you belong. From the serious athlete to the causal gym goer, our High Value Low Price (HVLP)® gyms are fully equipped to ensure you get the most out of each workout. EōS has a wide variety of amenities, including group fitness classes, cycling classes, personal and small group training, kids’ club, The Yard: Functional Turf Area, free weights (up to 150lbs!) and an extensive selection of cardio equipment with our exclusive MOVEōS Cinema cardio room (watch a big screen mov... read more
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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I sent an email and a letter to the location to cancel. No response. The same day I sent a cancellation letter to the corporate and also to the billing. I did receive a response from billing stating they would put a "pending cancellation" due to a 30 notice. I waited a month and a half, they took out what should be my last payment and I called to make sure I was cancelled. They cannot confirm. You know what I think? That's crooked business. I have never experienced such shade from a gym. Now I need to wait another 30 days to... read more
Business response:
Stephanie, I want to ensure that your account is taken care of. I can not find your membership using the email address in this review. We do have many Stephanie Cruz's listed. Please, if you have time, respond to me through a BBB message. Then I will be able to assist further. However, I believe that this is taken care of.
The gym clientele is not for me. Otherwise, they would have 5 stars. The gym is typical and a bargain of a price. Best of all is how they took care of my 19 year old daughter when she got into a membership she did not understand. The club could not make the call but their leadership went above and beyond to make things right. I will continue to use and support this club!
Business response:
****, I am ecstatic that the Above Club team went above and beyond to assist your daughter. We are fighting hard to do the right thing at every turn and appreciate you taking a moment to highlight.
I cancelled my membership in June 2020 due to the pandemic. The representative on the phone assured me all was cancelled and I would no longer be charged. Lies. I’ve been charged July, August, September, October, and November 2020. I called the gym and the representative told me their system indicates that there is proof I cancelled in June. However, she doesn’t know why I’m still being charged AND doesn’t know if a refund is something she can do. I’m waiting for a manager to call me to explain why the heck a refund may not ... read more
Business response:
******, Your account is being handled by our Area Manager, Claude who has submitted for a refund to the account July though present. He just received the information and it does take 8 to 12 business days on ABC Financials' behalf to have the refund appear on your account. Thank you and we apologize for any inconvenience.
I went to EOS fitness because the gym was really nice, great amenities and the floor staff was very kind. (Keyword, floor staff). I went with Personal training as well since I havent worked out in a gym since many years. My trainer was very kind. However, covid happened and now, I am on edge of taking legal action due to the unprofessional and scam matter at hand. When EOS opened back up, I was asked if I wanted to continue going. Due to financial hardship, I opted to cancel. I was told to call ABC financial, they could not ... read more
Business response:
Mr. ********, I am unable to find your account with your email provided in this review nor with your name. I did email your review to Donnell plus our Area Fitness Manager and the Regional Fitness Manager.
I pay 19.99 every single month and now was randomly charged 69.98?! Absurd predatory practices happening here. Maybe return my money you stole?!
Business response:
*****, that is the annual rate guarantee that processes once a year on your membership. If there is any discrepancy, then please do reach out to the staff at your home club for immediate assistance.
I am so disappointed in EoS. I joined a month and a half ago. I joined with the black membership because I was going to use the guest pass for my son when he wants to come with me. The sales person sold me the membership knowing this. For the first month my son came with me as my guest and everything was fine. Then I paid the $49 annual fee and all of the sudden my son couldn’t be my guest. They said that’s not the policy. Now they want me to cancel and start memberships for me and my son and pay the annual fees again next m... read more
Business response:
******, I so apologize for any misunderstanding and the staff member not know perhaps the age of your child. Our guest package has always been for any adult 18 and above unless they are your children at 16 or 17 years of age. We are a 16 and above facility. However, the company a long time ago did open up for a parent to be a member and if their 13, 14 or 15 year old wished to workout then they could have their own membership and attend with the parent so their is direct supervision. I am more than happy to change you packag... read more
Since re-opening EOS has not been ensuring members follow the mask or cleaning protocol. I use the 59th ave and 101 and 59th ave and Tbird gyms regularly about 5 times a week between the hours of 4 and 6 AM. I am 67 years old and concerned about my and my wife's health. We rarely see members cleaning equipment after use and see many members with their masks around chin not covering their nose and sometimes completely around their neck. Staff members never enforce anything and cannot be seen on the floor at any time. I have t... read more
Business response:
*******, we agree with you that this has been a challenge getting everyone to simply wear their masks. As much energy as our staff bounds into work with, it does get worn down by the repeated challenge to simply get everyone to wear a mask. We continually work with our staff to infuse correct conversation to remind everyone to wear their mask. I apologize your experience has been to witness the mask mandate not being adhered to by all. We are fighting to be the best but have not hit the mark in your eyes. I have sent this to... read more
I was with eos for awhile and then we were hit with a pandemic. I signed up for updates so that when they would reopen I would start the billing again. The month of June 2020 is coming to an end and they charge my monthly dues on the day they were being shut down again. I thought maybe they will return my payment, nope they gave me a credit. I'm waiting to hear from them to see if they will be reopening and they ended up opening back up I guess on August 15th. I was not informed even with the notification setup they offer. I... read more
Business response:
I what reach out to ***, our Area Manager to assist you further. I apologize that the Pandemic has wreaked havoc on the opening and closing of our clubs. She will reach out to you within 24 to 48 hours. Thank you.
We canceled our EOS (Vista,Ca) membership july 2nd 2020. They told us we would be charged the annual $50 because they we were in their new fiscal year...Even though we were unable to close our account earlier due to the gym and Abc not being opened during covid ( yes ABC financial did open before the gym did). Then all of a sudden Sept 30th we were charged $50, 19.99 and 9.99?! I called Oct 1st to dispute the charges and make sure the memberships were canceled. The “supervisor” said she could dispute the charges by looking a... read more
Business response:
I have reached out to Sebastian and Justine our Area Managers to assist you further. We apologize for any confusion on our processes with cancellations of account.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.4 star rating with 2,118 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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