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EōS Fitness
- Recreation
- Riverview, FL
About this business
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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I had problems with the billing as I see others did, district manager worked it out. The front line folk are nice but are not well trained on the software. Apparently, they are pushed to sign people up. I have to wonder if EoS is in financial trouble. The pool at ********** was closed for repair-they said filter then changed it to heater, they claim a new heater was installed but does not work-this has been going on for weeks. You can swim if you can tolerate the really cold water. I tried the gym on ***** - the water there ... read more
Business response:
****, thankyou for submitting a review view BBB. We truly apologize for you pool experience. I have forwarded this information to our Vice President of Facilities so he in turn can review with the District Facilities team. Please know that we are dedicated to continuing to *********** wide. I am so sorry there is a perception that we may not grow but the intent is to stay focused on growth while still putting care into our existing clubs. Seems we missed the **** here with the pools. Again, thank you for taking the time and ... read more
I had problems with the billing as I see others did, district manager worked it out. The front line folk are nice but are not well trained on the software. Apparently, they are pushed to sign people up. I have to wonder if EoS is in financial trouble. The pool at ********** was closed for repair-they said filter then changed it to heater, they claim a new heater was installed but does not work-this has been going on for weeks. You can swim if you can tolerate the really cold water. I tried the gym on ***** - the water there ... read more
Business response:
****, thankyou for submitting a review view BBB. We truly apologize for you pool experience. I have forwarded this information to our Vice President of Facilities so he in turn can review with the District Facilities team. Please know that we are dedicated to continuing to *********** wide. I am so sorry there is a perception that we may not grow but the intent is to stay focused on growth while still putting care into our existing clubs. Seems we missed the **** here with the pools. Again, thank you for taking the time and ... read more
I canceled my membership in January. I was charged from February to April. Apparently the staff member I put the cancelation with did not put it into the system. The staff member said I needed proof to resolve the problem or point out the staff member which I wouldnt have a picture or video to show proof nor do I even know if the staff meme we works there still. He canceled it today 4/25. And he said I would get charged one more month. That would be a total 40 dollars. Doesnt make sense on why Im paying for something for a s... read more
Business response:
*********, I am unable to find your membership with your email address nor with your name as there are multiple members with your same name. Please go on the BBB site to leave me a "message". That will come to me and then I can assist you further.
THEY KEEP CHARGING MY CLOSED ACCOUNT!!!!! AND ADDING FEES ON TOP WENT IN AND CLOSED THE ACCOUNT IN PERSON, IN JANUARY. THEY KEEP CHARGING AND TACKING ON FEES. THE PROMISED ME BACK IN FEBRUARY IT WAS FIXED AND THEY WOULD CLOSE MY ACCOUNT, CREDIT BACK MY CARD, NOPE THEY JUST KEEP CHARGING TO MY CARD, OH, AND I BROKE MY ANKLE IN THEIR PARKING LOT!! BLACK ICE, THEY ARE LUCKY I DID NOT *** THEM, ( SHOULD HAVE DONE) THEY DESERVE NO STARS.
Business response:
******, we are so apologetic for your experience. I see that the account did get canceled and there was a reversal of a payment for you. Thank you for your patience and again, please accept our apologies.
THEY KEEP CHARGING MY CLOSED ACCOUNT!!!!! AND ADDING FEES ON TOP WENT IN AND CLOSED THE ACCOUNT IN PERSON, IN JANUARY. THEY KEEP CHARGING AND TACKING ON FEES. THE PROMISED ME BACK IN FEBRUARY IT WAS FIXED AND THEY WOULD CLOSE MY ACCOUNT, CREDIT BACK MY CARD, NOPE THEY JUST KEEP CHARGING TO MY CARD, OH, AND I BROKE MY ANKLE IN THEIR PARKING LOT!! BLACK ICE, THEY ARE LUCKY I DID NOT *** THEM, ( SHOULD HAVE DONE) THEY DESERVE NO STARS.
Business response:
******, we are so apologetic for your experience. I see that the account did get canceled and there was a reversal of a payment for you. Thank you for your patience and again, please accept our apologies.
I canceled my membership in January. I was charged from February to April. Apparently the staff member I put the cancelation with did not put it into the system. The staff member said I needed proof to resolve the problem or point out the staff member which I wouldnt have a picture or video to show proof nor do I even know if the staff meme we works there still. He canceled it today 4/25. And he said I would get charged one more month. That would be a total 40 dollars. Doesnt make sense on why Im paying for something for a s... read more
Business response:
*********, I am unable to find your membership with your email address nor with your name as there are multiple members with your same name. Please go on the BBB site to leave me a "message". That will come to me and then I can assist you further.
So a few months ago, I signed up for the highest tier membership in which I understood the fees and billing process and the manager(***) got me set up, I was told I could get a 1 free hour with a trainer(Alixandra). I explained to *** that I would love utilize the free hour, but I did not feel physically ready yet for a full hour, but I could start with ******************************************** at this time: I was not given a tour or oriented with the layout in anyway, I couldnt tell you where the bathroom or locker rooms... read more
Business response:
******* I am sending your information over to a District Fitness Manager to assist you further. I see you still have an active account and I want to make sure you are taken care of. Thank you.
So a few months ago, I signed up for the highest tier membership in which I understood the fees and billing process and the manager(***) got me set up, I was told I could get a 1 free hour with a trainer(Alixandra). I explained to *** that I would love utilize the free hour, but I did not feel physically ready yet for a full hour, but I could start with ******************************************** at this time: I was not given a tour or oriented with the layout in anyway, I couldnt tell you where the bathroom or locker rooms... read more
Business response:
******* I am sending your information over to a District Fitness Manager to assist you further. I see you still have an active account and I want to make sure you are taken care of. Thank you.
This is the billionth time trying to make this review visible! ****** is censoring my unbiased and REAL Review! Beware the fascism at foot!Scammers Charging me $53 annual fee too soon! Vasa charges it on the second month to give you breathing room, I just got off the phone with Vasa to confirm what I already knew I had Vasa before when they were 24/7!The only reason I'm not with Vasa again is because they're not 24/7 at the ****** location, I like to goto the gym late night after midnight because I'm a night owl and I love l... read more
Business response:
***** ***** you for sharing you experience. I see that the debiting did take place a normal and we apologize for any confusion. What I did do is waive your May dues for you as a customer service gesture. ***** you for being a member.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.5 star rating with 2,276 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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