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EōS Fitness
- Recreation
- Riverview, FL
About this business
EōS Fitness is a place where you belong. From the serious athlete to the causal gym goer, our High Value Low Price (HVLP)® gyms are fully equipped to ensure you get the most out of each workout. EōS has a wide variety of amenities, including group fitness classes, cycling classes, personal and small group training, kids’ club, The Yard: Functional Turf Area, free weights (up to 150lbs!) and an extensive selection of cardio equipment with our exclusive MOVEōS Cinema cardio room (watch a big screen mov... read more
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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I have been attempting to cancel my gym membership since the gym closed. In March, March 19th I spoke with the GM at my workout location, and followed up with an email asking to terminate membership for both my son and I. (My wife has an compromised immune system and I knew we would not be back in the gym) I was told the memberships would be terminated. On May 28th I was billed again for both my son and I - our monthly fees. I called and was told in a few days the fee would be refunded. It has not been refunded. Today, June ... read more
Business response:
Mark, I did send you an email requesting your son's information so I may move forward to cancel his account and refund. You are already taken care of. Thank you.
I’m leaving this review so hopefully someone at the corporate level making decisions and setting directives can get some insight. Based off my conversation with one of the GM at EOS fitness it is apparent that even at that level they are not giving their input, or discouraged from giving input, or just incompetent and inefficient in their role. Anyway as for the gym I actually love it. I have been a member since inception and prior during the golds gym reign. I enjoy my frequently visited facility along with other locations ... read more
Business response:
*****, We absolutely understand that a reservation system may be inconvenient and frustrating. The intention is to understand hourly usage to ensure we are adhering to recommended social distancing guidelines. We simply wish to be prepared daily and hourly. If a member does walk-into the club, we do ask if they made a reservation. If not, we will assist with the reservation and accommodate accordingly. The safety of our team members and members is at the continued forefront of every decision we have made during this trying t... read more
I had to cancel my membership to EOS because I have cancer and am medically comprised, therefore I am quarantined. The want me to still pay for April through June even they were closed due to the Covid 19 lockdown. This is crazy!
Business response:
*******, May I ask who stated you were paying for your membership during the months that we were closed. We did not charge anyone at all during that time nor are we retroactively charging members. When we opened our doors it's like nothing happened and we simply picked up where we left off. If you have not been taken care of then please reach out to me at ***********************. Thank you.
We have been charged over $800 for personal training. When we signed our son up, this was NEVER discussed that it would be $98 every 2 weeks. They even continued to bill us when all the gyms were closed. I cancelled the membership on 3/23/20. Was NEVER told that they can't cancel a membership that has a contract attached to. They even admitted that they saw that I cancelled but no one ever follow up to tell me that it was not cancelled bcuz of the contract. Tanner from EOS even said that their front desk people aren't traine... read more
Business response:
Deb, I apologize there was any confusion with our memberships vs personal training agreements. May I get your son's email and/or phone number associated with the account so I may have our Area Fitness Manager assist you? I will email you separately from this review so you have my information.
To be fair it has a lot of nice equipment but there's no bigger deal-breaker than being told you're not going to be charged, and I'm being charged, and then having to wait 5 to 10 business days to get the money back that they were never supposed to take in the first place after you cancel your membership
Business response:
****, I apologize that there was any miscommunication regarding your cancellation and money being taken out of your account. The process to refund does take 8 to 10 business days as it is not immediate. It processes through our Member Services Department and then electronically sent to your bank which too applies some time to the refund before it appears on your account. I am so sorry that there is not an immediate application to your account. I wanted to ensure that you re taken care of. If there is anything that I can be o... read more
I was charged a fee for the month I cannot use due to COVID-19 precautions per CDC.ORG. I emailed Josh W. for a refund. He said he will take care of it when the gym re-opens. Since its opening day, I have been in correspondence with Josh W. Again, he said he will reach out to corporate. A few days passed, never heard back from Josh W. I emailed him again a few more times. No response. It's been weeks, and not a word. Maybe this, and a filing a complaint will help me get my 9.99 refund.
Business response:
******, I apologize that there was any delay in receiving a satisfactory answer with our staff. I have reached out to Josh and asked him to expedite this matter if he has not already taken care of it. Thank you for reaching out to us via the BBB.
Horrible customer service considering the COVID-19 pandemic and how it has impacted EOS members financially. I called the Tatum location to cancel my membership after my email was not answered. I was greeted by a rude young receptionist who was laughing multiple times on the phone talking to another employee while asking me to repeat myself because she was not paying attention. I was told to call a 1 800 number, I explained my situation and asked to cancel and if any charges could be waived as I have just lost my job to COVI... read more
Business response:
*******, thank you for having been a member and I so apologize that your request was treated in the manner stated in the review. I personally will be assessing your account first thing tomorrow to ensure that you have been taken care of appropriately and as you highlighted in your review. Thank you and I will be reaching back out to you via email or a phone call.
Web site states that 2-3pm is reserved for seniors. No enforcement. 95% of customers during that hour are under 35. Coronavirus is serious for those over 55. If not going to fulfill promise, then remove from web site. Creating a false sense of security.
Business response:
Robert, Thank you for you BBB review. Your suggestion has been submitted to our Executive Team and is under advisement. The 2 - 3 pm hour is reserved for 55 and above along with those that are immune compromised. We are asking member to help adhere to our guideline to assist those in need during that time frame. Thank you.
EOS Gym Scottsdale at the Northsight location is not following its established protocol for its members during the COVID-19 Pandemic. The staff do wear masks but are not watching to make sure those working out are social distancing. They are not aware of people using equipment and not spraying with disinfectant and wiping down after use. They offer a 2:00 - 3:00 PM for Senior Citizens but do not provide care of even concern about this vulnerable demographic's well-being. Perhaps this is because the staff are young and vital ... read more
Business response:
*******, thank you for reaching out to us via a BBB review. I have sent your review to our VP of Operations and also the Regional SR VP of Arizona. Additionally, I am reviewing camera footage of our Scottsdale club to assess the thoroughness of our sanitizing protocol. I am very partial to this club and all of the members there. I started my career with the company in Scottsdale well over six years ago. Thank you for taking the time to provide your suggestions!
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.4 star rating with 2,146 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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