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Eastern Shore Toyota
- Car Dealers
- Daphne, AL
About this business
Location details
29732 Frederick Blvd, Daphne, AL, 36526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Got an appointment for 7:30am to have my tire looked at. Three hours later they come to tell me that I need new tires. I use them for all my service so that the record stays consistent and haven’t really had trouble in terms of an oil change but waiting three hours to have one tire looked at is just a bit ridiculous.
Business response:
Jay, we certainly would like to apologize for your negative experience with us and for your long wait in the service department. Thank you for bringing this to our attention, as customer satisfaction is our primary goal. If you are willing, please call our General Sales Manager, Bruce Thomas, at 251-625-1919 so that we can try to resolve the situation. We thank you for your time.
My husband brought my 4-runner in for an oil change and auto butler service. He had an appointment for 9am. After 4 hours my husband spoke with someone in service and this person told him that they had told him that it would be five hours which is a lie. They originally told my husband that it would be 4 hours. Why in the world does it take over four hours??!!! This is unacceptable.
Business response:
Heather, we would like to apologize for any negative experience you may have encountered on our behalf. Rest assured, this is not the level of customer care we strive for. In an effort to make things right, please call our General Manager, Bruce Thomas, at 251-625-1919. Thank you.
Great experience! We had Edward Reese he's a people pleasing professional! Got a free tv, lunch, a great car and a good deal ����� Thank you!
Business response:
We really appreciate the excellent rating! Thank you for taking the time to leave us this feedback!
Nate and Barry couldn’ be any nicer and helpful. They both made sure I was happy and excited through the whole process. Usually buying a car can be dreadful. I can say this wasn’t the case!! It was well worth the drive to get a deal and experience like this!!
Business response:
We're so glad that you had a great experience with us, Tommy! Thanks for providing this feedback!
Best place to work in earth! Great family to be apart of.
Business response:
Thank you for taking the time to leave us a review, Zachary!
Bruce Thomas took care of us from start to finish. Thanks again BT! ����
Business response:
Thank you so much for your review, Jason!
Mario in the service department is a God Send. I had a dog poop disaster in my SUV and Mario stepped up and gave my car the Cleaning of a lifetime. He was wonderful! I can not recommend him or Eastern Shore Toyota enough! 5 stars all the way!!!
Terrible,they refuse to answer questions or give you a price, stay away from these misfits
Billy contacted me as he said he would to update me on the findings of the diagnostic scan performed on my van. He was professional and honest with delivering the overall expected cost of the service. He also evaluated another problem my van was experiencing and worked up a service ticket so when I have the funds to have it repaired it will take less time to get the job done.
Business response:
Thank you for your business and trusting us with your vehicle! We are glad to hear that you had an exceptional experience! Let us know if there’s anything else we can do for you in the future.
Frequently asked questions about Eastern Shore Toyota
How is Eastern Shore Toyota rated?
Eastern Shore Toyota has a 4.4 star rating with 5,628 reviews.
When is Eastern Shore Toyota open?
Eastern Shore Toyota is closed now. It will open on Monday at 9:00 a.m.
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