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Brann's Steakhouse & Grille
- Steakhouses
- Grand Rapids, MI
About this business
Location details
401 Leonard St NW, Grand Rapids, MI, 49504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been going to Branns since i was a kid. We lived around the corner from the first one on Division. I live in Grandville so that's the one usually go to. I also got to the Cascade location sometimes and enjoy conversing with Mike. (it's been awhile but I think he's still there) In all that time I've had one bad meal. I had all of my family with me. When I told Mike that it wasn't up to their usual standards, he took the bill and we didn't pay anything. The Brann's brothers are always friendly and concerned that you enjoy... read more
Business response:
Thank you for leaving such a kind review, Dennis. We genuinely appreciate our customers and their business, we are glad that you have continuously supported Brann's over the years and hope to keep providing you and your family delicious food and excellent service for years to come.
Food was tasty but was not happy able not having a wait for the all you could eat ribs...wish that the water glasses would have been filled more often...3.9
Business response:
Hello Tami, we would like to firstly thank you for stopping in. We are happy you enjoyed your food and value your feedback and are constantly working to improve our service.
Always have an issue ordering over the phone. Just tried again and I waited to see how long it took for someone to help since the people who answer the phones can’t take the order. 24 minutes later no one helped me and I got hung up on instead.
Business response:
Hello, Alyssa. Sorry to hear that you're having difficulties placing phone orders with us. We would first like to extend an apology for this mishap. We would like to thank you for bringing this to our attention, you should never be abruptly hung up on,…See More
my fav. steakhouse...owner mike brann runs a great place...hes a hard workin nicest kindest man
Business response:
Thank you for the kind words, Michael, we appreciate you and all the support you have given to Brann's!
Always great food
I’ve always had good service and the food has always been fantastic. Even the prices are reasonable!
Business response:
Thanks for the review, Rick!
Well,this is my second time trying Brann's. The first time at this location though. Again, I was very disappointed. I ordered ribs,loaded mash potatoes(and that was an upcharge ,on the loaded part). My ribs were awful,felt like they had been sitting in the refridgerator and then warmed up in the microwave and bbq sauce slathered on and they seemed dry to me. My mashed potatoes seemed like very thin instant potatoes. The waitress wasn't very friendly and she brought our appetizers out but no silverware.My caesar salad wasn't ... read more
Business response:
Hello Beth. We're sorry to hear that during your visit with us the quality of your service and food was less than your expectations. We hold ourselves to a high standard and the quality you described doesn't meet our expectations either. It sounds like we really let you down and we were hoping you would give us another chance to make things right. Would you consider filling out our comment form? This would help us get in contact with you directly and understand the quality of your visit more clearly. https://www.branns.com/g... read more
Brann’s used to be a favorite. Not anymore after numerous bad experiences at the Fruitport/Muskegon location & now the Holland location. First, this is the dirtiest restaurant I have ever been in. The dust & grime was quite visible everywhere. The booth we sat in looked like it hadn’t been cleaned in weeks. As for our dinner, we were never given the famous dinner rolls by our server, she never brought them even after being asked! To top off the dinner, our fries were as cold as the ice water I had to drink. Waitress didn’t s... read more
Business response:
Hello Blake, The quality of your experience does not meet our standards as a company. We would like to apologize, as your support as a guest means a lot to us. Please consider filling out our comment form, this gives us the opportunity to speak to you directly and get a better understanding of your experience overall. https://www.branns.com/guest-comments
The baked potatoes are brown and cold, they taste like they were sitting under a light then smothered in pretend butter and sour cream to hide the brown old taste
Frequently asked questions about Brann's Steakhouse & Grille
How is Brann's Steakhouse & Grille rated?
Brann's Steakhouse & Grille has a 3.9 star rating with 2,611 reviews.
When is Brann's Steakhouse & Grille open?
Brann's Steakhouse & Grille is closed now. It will open at 9:00 a.m.
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