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Brann's Steakhouse & Grille
- Steakhouses
- Grand Rapids, MI
About this business
Location details
401 Leonard St NW, Grand Rapids, MI, 49504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Brann's has never been one of my fave to go places. I've read most of the reviews. Seems to me most of the problems stem from management. They do the hiring & firing. If they put up with this kind of service, patrons will not return. There's too many other restaurants in the Holland area to put up with this kind of treatment.
Business response:
Hey Pat, I'm so sorry to hear that you have experienced issues with our service. I'd love to find out more about your experience so we can work on making improvements. Please contact our corporate line to connect with Johnny Brann at 616.233.0002
Poor curbside service and even worse customer service from the staff. I waited in a curbside service spot as instructed, but had to go in since they never came out. My food was ready, (mostly, had to send them back to the kitchen for condiments we had requested). They’re excuse was it got busy and they couldn’t see me. When I got home less than 5 minutes later the food was cold.
Business response:
We're so sorry to hear that you were not served properly using curbside service and that your meal was cold. That definitely doesn't meet our standards and there is no excuse. Please fill out our contact form online at https://www.branns.com/guest-comments so that we can contact you directly to apologize and try to make it up to you.
terrible food wait time, then it all came out cold. Manager made it right with the bill, but cold food when you are hungry is disappointing.
Business response:
Hey Luke, so sorry to hear about your meal being served cold and taking too long to get to the table! That definitely doesn't meet our standards, and while we are glad the server made things right with the bill, we would still love to speak with you directly to apologize. Please contact us online via our comment form at https://www.branns.com/guest-comments so we can reach out.
RecommendedVisiting from Cali. The place is great
I sent a private message to let management know about our dining experience, but did not receive a response, so here goes: Food, great. Service great. We sat in the bar area. There was a loud, obnoxious, drunk woman sitting at the bar, disrupting the patrons. Talking loud enough for EVERYONE to hear and spouting the "F-bomb" as well. A table near us politely asked her to lower her voice. Management was aware.Where were you, management? NOT ACCEPTABLE. The bartender was aware. This woman was a regular, from what we surmised. ... read more
Business response:
Hey Denise, thanks for taking the time to follow up. We take this review very seriously and want to sincerely apologize for your experience and the lack of action our management team took to handle the problem. We will discuss with our team, but would love to speak with you in person to apologize again. Please call our corporate office to connect with Johnny Brann at 616.233.0002
Recommendedgood food, friendly staff.
hostess repeatedly lied about wait on pickup. order was actually cancelled on their end. why lie about it being almost ready, and that it is being boxed up right now?
Business response:
Hey Matt, we're so sorry to hear that! Everyone on our team is expected to treat our guests with courtesy, honesty and respect and what you described definitely doesn't meet our standards. Please shoot a call to our corporate line at 616.233.0002 to connect with Johnny Brann so we can get to the bottom of this and apologize in person!
Recommendedthe wait staff is awesome. the atmosphere.
RecommendedHugo was a great waiter! Loved that many people asked how the food was!
Frequently asked questions about Brann's Steakhouse & Grille
How is Brann's Steakhouse & Grille rated?
Brann's Steakhouse & Grille has a 3.9 star rating with 2,611 reviews.
When is Brann's Steakhouse & Grille open?
Brann's Steakhouse & Grille is closed now. It will open at 9:00 a.m.
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