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Bill Brown Ford
- Livonia, MI
About this business
Location details
32222 Plymouth Rd, Livonia, MI, 48150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedCalled and spoke with Chris the sales manager and told him what I was looking for. Within the hour he had Devan salesman call me and tell me they had found a truck that I had asked for. Within 30 minutes Devan had sent me the window sticker on the truck so I could look over it and make sure that’s what I had requested. During this time of me reviewing the window sticker Devan had already got me a trade in price and the difference I would owe. This all took place over the phone. Within 48 hours I was driving away in my new 20... read more
Business response:
Thank you for your kind review! We appreciate your business and hope to see you again soon!
RecommendedConsistency of service is amazing here. The service after the same has been amazing. I bought my F150 used just over 2 years ago. Every service, including the one I had just a week ago... I am treated like it was the day I was buying a new vehicle. My GF purchased a RAV4 at a local dealership.... and when she recently called to have an emergency flat tire fixed, they told her “it would be two weeks” to get her in. I called Yankee. She said to me “but this is a Ford dealership”. All I replied was that they could service anyth... read more
Business response:
Michael, we're pleased to hear everything was completed to your satisfaction! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
RecommendedJerome West was my salesman. Awesome guy! He’s very knowledgeable, honest, and very good at what he does. I’m loving my Ford Edge. I appreciate Jerome, Sly staying late for my purchase. Great Staff!
RecommendedHuber Ventura was an awesome sales associate. Very knowledgeable on the vehicles and super helpful. Five stars, highly recommended!!
Business response:
Thank you for choosing Cavalier, we appreciate your great review!
RecommendedMatt was great to work with. Very knowledgeable about the trucks, answered my many questions, went out of his way to come in on his morning off to get paperwork started for me, sat in the truck and went over every button and set up my Bluetooth phone. Overall experience at Ciocca was great. No hassle, no pressure. Would recommend for anyone looking to buy a car or truck.
RecommendedGreat customer service! Thank you Mr. Marcus Wade for helping me purchase my 1st car! Extremely informative and able to provide me the best sell! Thank you again, would definitely recommend! 😊
Business response:
Thank you for choosing Cavalier, we appreciate your great review!
RecommendedWe own a new ranger and a fusion we are very pleased with the sales people snd there quality of service we have always received I must say the only issue I have ever had was the last time I was told they could no longer do the rebates that where offered I needed to do it myself not everyone is good on the computer but this would not change my opinion off Seraphin Ford
I don’t EVER write reviews on these types of things, but I am beyond upset. Let me say that, my previous car I owned for almost 9 years and never had a single problem. Yes I know, all vehicles have their own issues. But I decided I finally wanted to upgrade to something new. I wanted something bigger than my tiny car. I had never been here before, but had seen their vehicles online and decided to check it out. Stopped by here one afternoon, found an equinox and decided to go ahead with the purchase. It was perfect for what w... read more
Business response:
We are very sorry to see this review for our dealership. Looks like there a lot of areas where we could have communicated more. Your comments are being forwarded to the general manager for his review and ask him to look into his. Again, we apologize, we should have done a better job in several areas.
I don’t EVER write reviews on these types of things, but I am beyond upset. Let me say that, my previous car I owned for almost 9 years and never had a single problem. Yes I know, all vehicles have their own issues. But I decided I finally wanted to upgrade to something new. I wanted something bigger than my tiny car. I had never been here before, but had seen their vehicles online and decided to check it out. Stopped by here one afternoon, found an equinox and decided to go ... Continue Reading
Business response:
We are very sorry to see this review for our dealership. Looks like there a lot of areas where we could have communicated more. Your comments are being forwarded to the general manager for his review and ask him to look into his. Again, we apologize, we should have done a better job in several areas.
Frequently asked questions about Bill Brown Ford
How is Bill Brown Ford rated?
Bill Brown Ford has a 4.6 star rating with 6,068 reviews.
When is Bill Brown Ford open?
Bill Brown Ford is closed now. It will open on Monday at 9:00 a.m.
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