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Bigbadtoystore, Inc.
- Business Services
- Somerset, WI
About this business
Location details
321 Smc Drive, Somerset, WI, 54025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 3:30 p.m. | |
| Tue | 7:00 a.m. to 3:30 p.m. | |
| Wed | 7:00 a.m. to 3:30 p.m. | |
| Thu | 7:00 a.m. to 3:30 p.m. | |
| Fri | 7:00 a.m. to 3:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My product came broken and when I complained they said I had to provide a photo. When I couldn’t get my email to attach a photo they said too bad so sad and refused to help me out. Not only was I out the $$$ but my nephew didn’t get what he wanted for his birthday.
Business response:
Hi Dave, we apologize for any confusion and frustration. Pictures of the defect are typically the first course of action to allow us to see all the available options to get your situation corrected quickly but pictures certainly are not required and we should always able to assist regardless. Please PM us the best phone number to reach you at and a good time for a call today, our Customer Service Manager would like to speak with you directly and see if we can find a solution that works. We look forward to hearing from you!
RecommendedJust received my He Man action figure and love it!
Business response:
We're so glad that He Man arrived to you safely! Thank you for the recommendation, Pete!
BBTS has impeccable customer service. Bryce was on top of the situation with the "lost package" with FedEX. Thank you!
Business response:
Thank you for sharing your experience with us, Rena! We will be sure to give Bryce a shout out for helping you out!
Keep an eye on what they're charging you. I was going to purchase something that said it qualified for $4 flat shipping. When I got to the checkout, shipping jumped up about 450%, to $23. I emailed customer service, who replied promptly. She said it was probably taxes and asked for a screenshot. I sent the screenshot showing it wasn't taxes. She said it was because I was using a PO Box and if I changed to a street address, I would get $4 shipping. I switched to a street address and still an being charged $23 shipping. I sent... read more
Business response:
Bob. Thank you for your comment and after communicating with Customer Service we are happy to see that the complication you were having has resolved. It looks like that the address selected was a PO Box in the system at first, which is why our $4 Flat Rate wasn't able to be utilized, as USPS tends to only allow their own shipping options to go to them. Our $4 Flat Rate is good to any physical location in the continental US. I see that the rep you are working with has sorted it out now and made is so you could start fresh wit... read more
Love my Gizmo . Hes sooooo adorable and sounds so cute !!!
Business response:
Thanks for sharing this with us, Carrie!
Always has my Acid Rain needs!🤓
Business response:
We're glad that we are able to help you grow your collection! Thanks for the recommendation, McCunnigan Jæ!
My favourite online store. Great quality, service and value.
Business response:
Thank you Federico! We appreciate your review and kind words!
My merchandise came broken, they didn’t pack it well. I’m asking for refund or replacement. I understand the long wait but they should consider packing cautiously. If they are true to their commitment, ( they said their stuff are collectibles) they should taken utmost care to merchandises they are selling by packing them “ shatter-proof” DISAPPOINTED AND DISSATISFIED. I will share review again if they response to my request of refund or replacement. So long for now.
Business response:
Oh no! We apologize that your mug arrived this way! Please send us an email to Service@bigbadtoystore.com with this image and our team will be sure to help correct this for you. We have them a heads up that you'll be sending a message so they're keeping an eye out for you!
I purchased a Rebor Titanaboa from BBTS. Our house sold before the item was released. The staff was very helpful during the entire process and responded quickly to my emails to ensure the figures were delivered to the correct address and by my son's birthday!
Business response:
Thank you for sharing this experience with us, Karisa! We're glad to hear the team was able to help get this gift to you in time for your son's big day!
Frequently asked questions about Bigbadtoystore, Inc.
How is Bigbadtoystore, Inc. rated?
Bigbadtoystore, Inc. has a 4.5 star rating with 3,293 reviews.
When is Bigbadtoystore, Inc. open?
Bigbadtoystore, Inc. is closed now. It will open tomorrow at 7:00 a.m.
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