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Basil Toyota
- Car Dealers
- Lockport, NY
About this business
Location details
6157 S Transit Rd, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
highly recommend, very friendly, great service, wonderful staff, exceptional sales team, overall great experience doing business with them and will definitely looking forward to doing more business with them in the future.
Business response:
Thank you for your kind words and praise of our team! We're thrilled to hear you had such a great experience with us and we look forward to seeing you again in the future!
Lack basic courtesy. Never care to even look into your eyes while speaking. We feel unwelcome n uncomfortable dealing with the front desk - Service.
Excellent service. Work being done was well explained and done in a short amount of time.
Business response:
Thank you so much Tracy for your 5-star review of our team! We appreciate you and your support!
Basil Toyota are truly scammers! They advertise low price in many different web sites, then bait and switch when you contact a salesperson where price is elevated above MSRP even! Manager then extremely rude and condescending. Beware.
Business response:
It's never good to hear that we've disappointed our customers, we take these concerns very seriously and will be escalating them to our management team. Please send your contact information to basilcares@basiltoyota.com so that our manager can reach out to you.
The best dealer. Very easy to schedule a maintenance appointment. They finished the 10 k appointment in less than 30 minutes. They have ann amazing waiting area.
Business response:
Thank you for your review of our team! We really do have a great waiting room, we're very happy to hear that you felt comfortable there too! We know that on beautiful days the last you want to do is spend the entire day in the dealership waiting on maintenance, our goal is to get back out on the road. It's great to hear that we were able to that for you!
This is the 3rd vehicle I have purchased from Basil Toyota. There is a reason I continue to return there for my used car purchases. The teams there from sales to financing and service have ALWAYS treated me right. This last purchase , Ken in sales went over and above to help me out. I needed a car after mine was totaled in an accident. Ken helped me find what I needed and had me on the road again quickly. He accomplished this without taking advantage of me in my time of need. I am extremely thankful for that. So if you want ... read more
Business response:
Thank you so much for being a part of the Basil Family and for your review of our team! Ken honestly cares about his customers, and strives to make sure that they're comfortable in their new purchase! We are honored to have earned your business over the years and we look forward to seeing you in the future!
I am an old guy - probably my last car purchase - who wanted a used Camry Hybrid and Basil had one reportedly reasonably maintained with higher than average mileage and a lower price. I trust the Toyota brand, if well maintained. The CarFax Report looked good with some missing routine maintenance contacts for the one owner. The dealer didn't offer any extra information even though this vehicle was sold by them and serviced there some. And the 120 point Used Toyota checklist skipped the BATTERY section (on a Hybrid!) Still, I... read more
Business response:
Thank you for your review and your feedback, we appreciate your honesty with us and will take this for future improvement! We're still very happy that you had an overall great experience and shared it with us. Please reach out and let us know if there's anything else we can do for you!
Just Great Deals! Is there moto and Yes I agree! Great experience with the purchase of my 2018 tundra! Josh made my buying experience a breeze!
Business response:
Thank you so much for your kind comments and praise of our staff! We appreciate you and look forward to being of service to you again in the future.
Honest and upfront about everything. Very helpful explaining things and getting answers. Employees greet you when you come in the door and are friendly.
Business response:
Thank you for taking the time to leave us such a positive review!
Frequently asked questions about Basil Toyota
How is Basil Toyota rated?
Basil Toyota has a 4.6 star rating with 5,132 reviews.
When is Basil Toyota open?
Basil Toyota is closed now. It will open at 9:00 a.m.
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