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Basil Toyota
- Car Dealers
- Lockport, NY
About this business
Basil Toyota is a certified automobile dealership specializing in new and pre-owned cars, trucks and sport utility vehicles and has a fully stocked inventory of Toyota models. Its service department provides basic maintenance of vehicles and employs trained automotive service technicians. With a complement of modern equipment, tools and electronic diagnostics, it provides services, including oil change, brake inspection, tire rotation, wheel alignment and air and fuel filter change. The dealerships parts department stocks ge... read more
Location details
6157 S Transit Rd, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Mechanic removed oil filler cap and did not reinstall. Horrible experience,will never patronize again
Business response:
We're never excited to hear about a valued customer's negative experience, but we appreciate your feedback and honesty. We are informing our management team of this, please reach out to basilcares@basiltoyota.com with your contact information and any other concerns we can address directly.
Respectful to the needs of customers. .service on point to all my needs.. clean not bothersome allowed my space..
Business response:
Thank you for review, we appreciate you and your business!
Jamie the person who took care of us was very pleasant and explained everything to us.
Business response:
Thank you for you review!
Made an appointment and was taken on time. Waited for the car and it was returned promptly.
Business response:
Thank you for your review!
Excellent dealership. Very helpful. The best deal in the US. I hope that I can buy from your dealership next time.
Overcharge compared to any other Toyota dealer in the area. Bad customer service. Don’t honor extended warranty.
Jamie, Matt service and Patrick from finance are great people who work as a team focused on customers and helping them understand warranty issues and coverage. Jamie took care of us and set up reminder for our free oil change for purchase of our rav 4. She fit us in to their busy schedule and had our car taken care of quickly with good care and information for us. Thanks all.
Business response:
Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!
Took my Toyota truck for service Jamie took care of me great customer service I was in and out with In 40 minutes as always Basil Toyota is one of the best dealerships great service great customer care
Business response:
We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!
Attentive Service Managers and a super friendly shuttle driver. No surprises as the Managers discuss service options
Business response:
It is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it.
Frequently asked questions about Basil Toyota
How is Basil Toyota rated?
Basil Toyota has a 4.6 star rating with 4,639 reviews.
When is Basil Toyota open?
Basil Toyota is open now. It will close at 8:00 p.m.
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