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Basil Toyota
- Car Dealers
- Lockport, NY
About this business
Basil Toyota is a certified automobile dealership specializing in new and pre-owned cars, trucks and sport utility vehicles and has a fully stocked inventory of Toyota models. Its service department provides basic maintenance of vehicles and employs trained automotive service technicians. With a complement of modern equipment, tools and electronic diagnostics, it provides services, including oil change, brake inspection, tire rotation, wheel alignment and air and fuel filter change. The dealerships parts department stocks ge... read more
Location details
6157 S Transit Rd, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I am an old guy - probably my last car purchase - who wanted a used Camry Hybrid and Basil had one reportedly reasonably maintained with higher than average mileage and a lower price. I trust the Toyota brand, if well maintained. The CarFax Report looked good with some missing routine maintenance contacts for the one owner. The dealer didn't offer any extra information even though this vehicle was sold by them and serviced there some. And the 120 point Used Toyota checklist skipped the BATTERY section (on a Hybrid!) Still, I... read more
Business response:
Thank you for your review and your feedback, we appreciate your honesty with us and will take this for future improvement! We're still very happy that you had an overall great experience and shared it with us. Please reach out and let us know if there's anything else we can do for you!
Just Great Deals! Is there moto and Yes I agree! Great experience with the purchase of my 2018 tundra! Josh made my buying experience a breeze!
Business response:
Thank you so much for your kind comments and praise of our staff! We appreciate you and look forward to being of service to you again in the future.
Honest and upfront about everything. Very helpful explaining things and getting answers. Employees greet you when you come in the door and are friendly.
Business response:
Thank you for taking the time to leave us such a positive review!
Very kind and friendly helpful love going there this is the only place I like going there are always willing to help
Business response:
We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.
Very pleased with the sales person as well as the service department. Will purchase again from them.
Business response:
Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!
This experience started off well but in closing the sale our representative made significant errors (saying they forgot to charge us a down payment and therefore we could not pay at the time) to then realizing they actually had, days later, when we don’t live close by. This is beyond ridiculous.
The sales staff at Basil went above and beyond for our particular issue - trading in a car that had broken down in Buffalo and buying gently used RAV - all done long distance as we live in Rochester. I can’t say enough about the courtesy and professionalism of sales manager Mick in helping us out in a tough situation. The car pickup went like clockwork - thanks Nate. Highly recommend!
Business response:
Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!
Very knowledgeable, attentive and courteous. I purchased my car there, and have been very satisfied.
Business response:
Thank you for your review! We strive for 100% satisfaction, and we are honored to have earned your business.
Mechanic removed oil filler cap and did not reinstall. Horrible experience,will never patronize again
Business response:
We're never excited to hear about a valued customer's negative experience, but we appreciate your feedback and honesty. We are informing our management team of this, please reach out to basilcares@basiltoyota.com with your contact information and any other concerns we can address directly.
Frequently asked questions about Basil Toyota
How is Basil Toyota rated?
Basil Toyota has a 4.6 star rating with 4,844 reviews.
When is Basil Toyota open?
Basil Toyota is closed now. It will open at 9:00 a.m.
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