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Basil Toyota
- Car Dealers
- Lockport, NY
About this business
Basil Toyota is a certified automobile dealership specializing in new and pre-owned cars, trucks and sport utility vehicles and has a fully stocked inventory of Toyota models. Its service department provides basic maintenance of vehicles and employs trained automotive service technicians. With a complement of modern equipment, tools and electronic diagnostics, it provides services, including oil change, brake inspection, tire rotation, wheel alignment and air and fuel filter change. The dealerships parts department stocks ge... read more
Location details
6157 S Transit Rd, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Unnecessary charges, very poor communication between service advisors and what is said to customer. Will NEVER bring any Toyota's there for service again.
Love going here very kind and easy to deal with and never have to Waite long
Business response:
Thank you for your kind words of our team! We look forward to seeing you again!
They Had a good selection of used Highlander’s and 4Runners. I feel my trade in was a fair deal and from the financing aspect, they established a lower payment than what I was expecting. Friendly and great service!!
Business response:
Thank you so much for your kind words and praise of our team, we're happy that they there to provide great and friendly service! We look forward to being of service to you again in the future!
If I could get away with giving them, zero stars, I would. Saturday afternoon, I traded in a 2023 frontier pro-4X to this dealership, and while the deal looked ok in my eyes, they accommodated me, and they switched over my almost brand new tires on to the 2023 used certified with 1000 miles Toyota 4 runner. 40th that I bought. Upon leaving the dealer at their closing time at 5 o’clock, I got out on the transit Road, and got the vehicle up to 40 miles an hour, and the steering wheel was shaking like crazy. I said well, they d... read more
highly recommend, very friendly, great service, wonderful staff, exceptional sales team, overall great experience doing business with them and will definitely looking forward to doing more business with them in the future.
Business response:
Thank you for your kind words and praise of our team! We're thrilled to hear you had such a great experience with us and we look forward to seeing you again in the future!
Lack basic courtesy. Never care to even look into your eyes while speaking. We feel unwelcome n uncomfortable dealing with the front desk - Service.
Excellent service. Work being done was well explained and done in a short amount of time.
Business response:
Thank you so much Tracy for your 5-star review of our team! We appreciate you and your support!
Basil Toyota are truly scammers! They advertise low price in many different web sites, then bait and switch when you contact a salesperson where price is elevated above MSRP even! Manager then extremely rude and condescending. Beware.
Business response:
It's never good to hear that we've disappointed our customers, we take these concerns very seriously and will be escalating them to our management team. Please send your contact information to basilcares@basiltoyota.com so that our manager can reach out to you.
The best dealer. Very easy to schedule a maintenance appointment. They finished the 10 k appointment in less than 30 minutes. They have ann amazing waiting area.
Business response:
Thank you for your review of our team! We really do have a great waiting room, we're very happy to hear that you felt comfortable there too! We know that on beautiful days the last you want to do is spend the entire day in the dealership waiting on maintenance, our goal is to get back out on the road. It's great to hear that we were able to that for you!
Frequently asked questions about Basil Toyota
How is Basil Toyota rated?
Basil Toyota has a 4.6 star rating with 4,639 reviews.
When is Basil Toyota open?
Basil Toyota is open now. It will close at 8:00 p.m.
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