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Basil Toyota
- Car Dealers
- Lockport, NY
About this business
Location details
6157 S Transit Rd, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Alec did a great job on locating me a new 2026 Grand Highlander that has everything I requested. Alec stayed in communication with me throughout the whole process. I highly recommend him!
Business response:
Kayla, we are pleased to hear of your experience with us here at Toyota of Murfreesboro. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
The dealer ship has always taken care of any needs regarding my vehicle. Johnathan has always been very cordial and answers any questions that I might have. I look for him on every visit just to say hello!
Business response:
Pat, we are pleased to hear of your experience with us here at Toyota of Murfreesboro. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Very good. Excellent experience.The behaviour of the staff is very fine Keep it up
Very professional and efficient, Very good clean and they have a nice waiting room I have no complaints
I only gave this dealship three stars due to them not covering a 5000mi oil change on my 2025 Tundra. I feel this should have been covered due to the engine failures that have been happening on them. I have purchased two vehicles with them and otherwise they are awesome!
Business response:
Hello, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 278-9715 to share more details about your visit so we can make things right.
Joe helped us and he charged me $90 for a $30 oil change. I came to find this out later, but it still ticked me off that I found out that I was being charged 3x the price.
Business response:
We take your feedback seriously about the pricing concerns during your recent service visit. Pricing transparency is important to us, and we want to ensure all customers feel confident about the services they receive. We would appreciate the opportunity to review your service experience and discuss this matter further. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can address your concerns directly.
Jonathan was amazingly helpful! He is also great on following up to make sure everything is still great!
Business response:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Murfreesboro! Please don't hesitate to reach out if there's anything additional we can do for you.
John is responsive to all of my inquiries, and requests. He has gone above and beyond to find the perfect car for me. He is patient, kind and has not made me feel rushed. I look forward to continuing to work with John to find the best car for me..
Business response:
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Wellesley Toyota are glad to have you as a customer. Shaun Fisher General Manager
Jacob was very helpful during my visit. Walked through the services we were doing and gave me an accurate time estimate from beginning.
Frequently asked questions about Basil Toyota
How is Basil Toyota rated?
Basil Toyota has a 4.6 star rating with 5,132 reviews.
When is Basil Toyota open?
Basil Toyota is closed now. It will open tomorrow at 9:00 a.m.
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