This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Basil Toyota
- Car Dealers
- Lockport, NY
About this business
Basil Toyota is a certified automobile dealership specializing in new and pre-owned cars, trucks and sport utility vehicles and has a fully stocked inventory of Toyota models. Its service department provides basic maintenance of vehicles and employs trained automotive service technicians. With a complement of modern equipment, tools and electronic diagnostics, it provides services, including oil change, brake inspection, tire rotation, wheel alignment and air and fuel filter change. The dealerships parts department stocks ge... read more
Location details
6157 S Transit Rd, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Put 100$ deposit on car after talking to the salesman, donny about warranty, later the insurance guy says it's more than 3× as much. I say that this indicates they think the car could be a lemon. He agrees "thats why it's so high" so I call off purchase. They have not given back deposit. I will edit this review if they do. Donny also questioned why I initially didn't want to put down a deposit a total of 4 times. "Just a hundred dollars", "why not", shady tactic definitely don't give deposit.
Business response:
It's never a great feeling to hear that a customer had a negative experience, we have escalated your concerns to our Management Team.
It's always a pleasure to visit this dealership. Service is superb, Mike Basil is wonderful to all his customers. Sales team and parts are great too
Tyler, our sales representative and his assistant Don were absolutely fantastic. With their help our purchase went smoothly and quickly. They were very knowledgeable, professional and courteous. Simply put, they were outstanding!
Nate was great. He took his time with us and made the sales procedure seamless.
Business response:
Very professional, answered all my concerns and very pleasant to work with. I would send him a referral any time. Veronica (Roni) Starr. Love my new 2024 toyota rav 4
When we met with our salesperson (Ken), we were given a sheet of paper with 3 down payment options for financing without the price of the vehicle. We were also trading in a used vehicle. Ken never showed us how much we were being offered for that vehicle. We also asked Ken if Toyota offered financing. Ken said they would get us the best financing by looking around. Basil Toyota is not transparent at all. We stopped at Mike Smith Buick GMC after meeting with Ken. They gave us a similar piece of paper with the price of the veh... read more
Zack Liaros Is the best salesperson and he went far and beyond to assist me for the purchase of my brand new 2024 Toyota RAV4 at the dealership.A big thanks to Zack!
Our Sales Representative was very personable and answered all of our questions. He explained their terms very well.
The service team did a great job. They answered my questions about new tires, and found me a great deal. Matt is outstanding
Friendly, courteous,efficient service department. They do the necessary repairs, and don’t try sell you what you don’t need.
Frequently asked questions about Basil Toyota
How is Basil Toyota rated?
Basil Toyota has a 4.6 star rating with 4,639 reviews.
When is Basil Toyota open?
Basil Toyota is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com