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Basil Toyota
- Car Dealers
- Lockport, NY
About this business
Location details
6157 S Transit Rd, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Honest Review of My Car Purchase Experience This review is a mix of highs and lows. Let’s start with the positives: Pros: Jim in Service was outstanding—informative, helpful, and someone I truly trust. My current car is waiting on a back-ordered part, and because of my confidence in Jim, I felt comfortable making the decision to buy a new car and eventually pass mine down to my daughter. The negotiation process was smooth. Mick and Nate were super helpful and efficient, making the purchase experience pleasant. Cons: Brandon,... read more
Business response:
Thank you for your honesty and for your review. We appreciate your review and will work to do better on the areas we missed.
Very personable, easy to get in touch with, responsive and helpful during the purchase of my first car
Business response:
Thank you for the great review!
From start to finish, Basil Toyota service is excellent. Mike O. Is very knowledgeable, supportive, and worked with us throughout the whole process, making sure everything was just right, explaining everything each step of the way. Thank you Mike for everything you did to make my purchase easy and smooth and checking all the boxes for me. We also extend our thanks Jamie B. In the Service Center. Again smooth sailing, excellent care and service. Would highly recommend Basil Toyota!
Business response:
Thank you for the grat review, we are so glad that Mike & Jamie took great care of you! We truly value our customers and wish to give them all great service!
I am always greeted and taken care of with great care and advised if anything has to be done to my car. I drive from Williamsville to Lockport bc of this quality shown at Basil.
Business response:
hank you for always choosing Basil!
I highly recommend Basil Toyota. Both the sales and service department are excellent. Both are professional in all they do.
Business response:
Thank you for the kind words!
I enjoy coming here,. I feel my car gets great care. If I had to say anything negative I would have to say I was there for over 2 hours. That seemed a little bit long. But I feel it is worth it. They do a GREAT JOB! Thank you BASIL!
Waited much too long for the work that was performed. Poor communication between tech/me
Business response:
We are sorry to hear your wait time was too long, we take our quality and time in service seriously. We have let the management team know of your concerns and they request that you email them with more information to better serve you. Please email us at basilcares@basiltoyota.com
I appreciate the service ,and assistance that Basil employees provides. I also appreciate the extra service that they provide
Business response:
Thank you for the kind words! We are glad to be able to provide you with the best service!
Not happy with questionable business practices, concerning pricing and labor rates. Will not recommend this business
Business response:
We are sorry to hear your experience was less than satisfactory. Please email us with more information so we can better serve you at basilcares@basiltoyota.com
Frequently asked questions about Basil Toyota
How is Basil Toyota rated?
Basil Toyota has a 4.6 star rating with 5,132 reviews.
When is Basil Toyota open?
Basil Toyota is closed now. It will open at 9:00 a.m.
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