Basil Toyota

nancik1 

on DealerRater

11 years ago

Easy & Fun Experience When it was time to replace my 1999 Corolla with 267,000 miles on it, I knew what I really wanted was another Toyota. I decided on a 2010 Corolla from Basil in Lockport. Taylor & George made the buying experience so very simple. I went there on a Sunday & I was driving the car home the next night. While I did have a minor issue, as soon as Wally & Shannon were made aware of it, the issue was resolved. They are all very professional, and cared about whether I was happy or not. 

Steven S.Baum 

on DealerRater

11 years ago

Better than most I had [ and still do ] an issue with the purchase of my Toyota Tacoma [ but LOVE the truck ! ] . But that aside,I find the service personal to be VERY good at their job,and as fast as they can get it done = they do. I do miss the car wash that 'was' offered prior to the new department that gets a fee for a wash etc. Long as the coffee is hot and the wait is small,I am happy. BUT just my personal taste ,I love STRONG coffee = and your's is not ! 

bill0199 

on DealerRater

11 years ago

Not honoring warranty service I am a retired military veteran and currently working for the federal government. I have purchased my share of used cars in many different states. I purchased a used 07 RAV4 on Aug 9 for my teenage daughter. I was told that each used car vehicle undergo a 160 point inspection. I even allowed the credit manager to talk me into purchasing an extended warranty for $1690.00, mainly because I don’t want my daughter to have vehicle problems in future while away in college. Well, two weeks in and the A... read more

cindymattes 

on DealerRater

12 years ago

Efficient and knowledgeable staff Not only is the staff efficient and knowledgeable but the surroundings are also. I have purchased Toyotas over the last 9 years or so. All three cars have been fine along with the service. There was a free dinner and training night for car buyers with each new car purchased. It was a pleasant experience and the information was useful. The food and the info has always been fine but this year's was the best. The free maintenance service (Toyota Care) is fantastic. It is easy to schedule an app... read more

pjkoessler 

on DealerRater

12 years ago

Great Deal on a Hard-To-Find Car I heard that Toyota was discontinuing the FJ Cruiser, so I went to my usual Toyota dealer to try to order one. They were helpful, but I wanted a second opinion on what I could get. Not only did they find a car with the options I wanted, they beat my former dealer's price on my trade-in by $3,200! The car came in the next day, and I took delivery immediately. It's a little bit of a drive to Lockport, but definitely worth it in this case. The sales manager and salesman were very good. 

Markroberts1 

on DealerRater

12 years ago

Service Review I brought my Camry in for an inspection. I received a postcard reminding me of it. When I was in, they suggested to combine my 1 year maintenance visit - super convenient and nice. They drove me to work and picked me back up when it was ready. It was very quick-super easy and the car was clean. I mentioned the $2 off from the postcard and they gave me much more than that off of the price. Every time I've been in for service its been nothing but A+. 

MommyMaven 

on DealerRater

12 years ago

Excellent Service Department The service department is friendly, efficient and knowledgeable. What I appreciate most is they do not have a maintenance schedule they push on clients to follow. They recommend changing fluids, etc when needed, not based on mileage like many other places. The facility is dog and kid friendly with fresh fruit for snacks and a bathroom with a changing area Added bonus, is a tot seat in one of the stalls so mom can have her hands free and doesn't have to worry about her baby crawling under the stal... read more

Plowhorse1 

on DealerRater

12 years ago

Excellent customer service while purchasing a new vehicle From start to finish, my purchase at mike basil Toyota was excellent! Scott Schoembs, my salesman was courteous, pleasant, knowledgable, and very thorough throughout my purchase! The entire dealership was friendly! Don't hesitate to visit and make a purchase from this dealership! I drove much further than I needed to because there are other Toyota dealerships closer to where I live but I knew that I would not receive the service anywhere else other than mike basil Toy... read more

Rottaris 

on DealerRater

12 years ago

Service July 5, 2014 Bob the service advisor was very professional and helpful. He provided me with a loaner vehicle, since my car required lengthy repairs. I was happy with the service and the quality of the work. However, I was disappointed that my car required a new toe adjustor arm at 73,000 miles. I did not expect this type of part to wear out on a Toyota. I do appreciate your Saturday service hours.