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Basil Toyota

4.6

About this business

Basil Toyota is a certified automobile dealership specializing in new and pre-owned cars, trucks and sport utility vehicles and has a fully stocked inventory of Toyota models. Its service department provides basic maintenance of vehicles and employs trained automotive service technicians. With a complement of modern equipment, tools and electronic diagnostics, it provides services, including oil change, brake inspection, tire rotation, wheel alignment and air and fuel filter change. The dealerships parts department stocks ge... read more

Location details

6157 S Transit Rd, Lockport, NY, 14094, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
SunClosed
4.64,887 reviews
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Mike's profile image
10 years ago

Routine Maintenance Took our 2013 Toyota Camry in for routine maintenance. The guys at Basil Toyota are awesome. Honest, understandable and really quick with the work, so much so that I could easily wait for the work to be done. I'd recommend buying a car off these guys because the great treatment doesn't end when you pull off the lot like at so many other dealerships. Their service department takes the same kind of approach to their customers as the sales department does. 

Business response:

Mike thank you so much for the great review. We take pride in our customer service and we happy to hear you had a great experience. We look forward to serving you in the future! 

gfrichards's profile image
gfrichards 
10 years ago

They keep me informed I take my Prius in every 5,000 miles for oil and tire rotation. The service associates keep me informed as to what other service I may need. They keep me updated on any recalls, filter conditions, brake condition and fluid levels and if a flush is needed. Because of this service I feel the car is kept in top notch condition. 

Business response:

Thank you for your review and it is greatly appreciated along with your loyalty to our service department. If there anything that you need please let us know. We look forward to serving you in the future! 

Rose's profile image
10 years ago

At Mike BasilToyota its easy and a pleasure doing business I am a last minute person for most things in life. I can call Mike Basil Toyota service and get in the same day; they always try to accommodate me. I bought my last 2 cars from them and being a woman who doesn't know too much about the car business and the wheeling and dealin but I always feel that I can trust them and know that they are a hard working bunch of people that always try their hardest to get you a great deal. 

Business response:

Rose, Thank you very much for the great review! We are so glad that you feel comfortable here at the dealership and we appreciate your recent purchases along with your service. We look forward to servicing you in the future! 

Mark's profile image
10 years ago

Great Service Kinda Pricy I have a 2012 Toyota Camry that had a factory recall on it and I needed an oil change. The service department was very polite and did the service in a very good time. The only complaint I have is the charge for the oil change. I have had my oil changed there in the past and was under $40. When I went to pay my bill it was $63! I know they are there to make money but I can change my own oil for around $36 and don't mind paying a few more bucks for the service but not that much. I guess its my own fau... read more

Business response:

Mark, Thank you for the review and I will look more into the mater to see if there is anything we can do as far as pricing goes. Again we thank you for your business and if you need anything at all please let us know. 

bcalabro56's profile image
bcalabro56 
10 years ago

Excellent service in a reasonable amount of time. I arrived at the dealership at approximately 6:50am for a 7:00am appointment. I was able to pull the car into an enclosed heater area where the service writer greeted me. After the greeting he explained that I would be more comfortable sitting in the large waiting area in the sales area where there is a TV to watch for the customers convenience. At 7:30am the service writer brought me my keys and explained that my car was done. It was the best dealer experience I have ever ha... read more

Business response:

Thank you for your feedback and your recent service with us at Basil Toyota! We always are glad to hear that our customers enjoyed themselves wile they were here! We look forward to serving you in the future! 

Scott Morabito's profile image
Scott Morabito 
10 years ago

Excellent Service I had excellent service I just recent bought tires and got a great price with the buy 3 get 1 for $1 promotion. I will definitely be returning for service. 

Business response:

Thank you for your review and your recent service here at Basil Toyota. We really appreciate it! If there is anything you need in the future please let us know 

Stuch's profile image
10 years ago

Service Excellence Made a last-minute appointment with Basil Toyota online, but was still able to find the time I wanted. I required the 25,000 mile checkup and service for my RAV-4. Showed up on time and was met immediately by a friendly and competent service technician. We quickly filled out the paperwork and I was on my way to the comfortable customer lounge area. They had coffee on to brew and a plate of fresh fruits for those who had not breakfasted. In less than an hour my car was done, and I was on my way home. On the... read more

Business response:

Thank you so much for the feedback and your recent service here at Basil Toyota! We look forward to serving you in the future! 

aajm2623's profile image
10 years ago

Great Service Experience My car was brought in at the appointed time . The servicing was timley. The experience was the best ever. Gave me plenty of time to head out for breakfast. 

Business response:

Thank you for your review and your recent service here at Basil Toyota, it is greatly appreciated! We look forward to serving you in the future! 

norman.palmer.73's profile image
norman.palmer.73 
10 years ago

Great service experience I have had my Prius C serviced, since I bought it, at Basil Toyota and have had nothing but a great experince. The waiting room has great furniture, a large screen tv, and complimenary drinks. They even have a computer room with free wi-fi. The employees that are moving about performing their duties always nod and acknowledge my presence. They make you feel like they enjoy their work. Of course this room is next to the new car display, very smart on managements part, just in case you see one that you... read more

Business response:

Thank you for your review and your recent service here at Basil Toyota. We truly appreciate it and are always glad to hear about the great experience you had. If there is anything you need in the future please let us know 

Frequently asked questions about Basil Toyota

How is Basil Toyota rated?

Basil Toyota has a 4.6 star rating with 4,887 reviews. 

When is Basil Toyota open?

Basil Toyota is closed now. It will open tomorrow at 9:00 a.m. 

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