Basil Toyota

buffalocanuck 

on DealerRater

9 years ago

Do not service your vehicle at this dealership I bought a certified preowned 2012 Camry LE from Basil Toyota at the end of 2014. Just a year and a half later, I recently took it in for a routine oil change and tire rotation. I was just told that my alignment was already off and needed to be realigned ($100). I was also told that my brake calipers were rusting and needed to be replaced as they were applying uneven wear to my brake pads ($105). The biggest kicker to me was that somehow the plastic tabs on my air housing assemb... read more

William Billi 

on DealerRater

9 years ago

Friendly The service department is always friendly a pleasant to deal with. They are efficient, and have taken care of me in a timely manner. If I choose to buy another car here it will be because of the service department. 

Texas 

on DealerRater

9 years ago

Service Department I have been taking my Land Cruiser to Basil for service and have had nothing but positive experiences. Everything is neat and clean when you pull in. A service representative comes out right away. There are two comfortable waiting areas for customers. It is a pleasant easy experience from the time you drive in until you drive away. 

Tina7209 

on DealerRater

9 years ago

Excellent service all around! I can be a hard person to deal with at times. I personally work in the public eye and I am held to a high standard so I often expect the same when I go place and at mike basil with Scott and Frank working with me it was nothing short of the finest treatment! And my Tacoma is just as awesome as the employees. Thank to Toyota for a great buying experience! 

Carol K. 

on DealerRater

9 years ago

Outstanding sales staff I was car shopping, and living quite a distance from car dealers, besides not having tons of time to go from car dealer to dealer, I was very impressed with doing my 'dealing' from my phone; These people were more than helpful with my every question, finding me the car and my price. No pressure, just straight up talk. No dealer shenanigans. 

5 & Counting 

on DealerRater

9 years ago

Twelve year Customer I keep returning to Basil Toyota for 12 years for a few reasons. My number one reason is Brian Button in the service department. Brian is very kind, trustworthy and helpful; and he explains what is happening to my vehicle when it is in for service. I also am very satisfied with the warranty of the Certified Toyota vehicles. Tim Secrist was very helpful and patient while I was test driving and choosing a new vehicle. I test drove 6 cars before I found the vehicle for me on the 7th try. Tim was friendly, h... read more

John123 

on DealerRater

9 years ago

First time purchase of a new car at Basil Toyota I did not plan to purchase a new 2016 Toyota RAV4 Limited Hybrid at Basil. I did not want to purchase a car at a dealership I had never visited. Yesterday, I drove out with this new vehicle. Here is my story. I do not like change. I liked my Toyota dealership. By the internet I had gathered two very good quotes (one from Basil) and I took these quotes to my dealer of many years. He gave me a great price on the retail cost of the car but we could not come to agreement with the ... read more

Dell 

on DealerRater

9 years ago

Great customer service Mike Otwell at Basil Toyota was. wonderful to work with. He went out of his way to make the purchase of my new Toyota possible, also Frank in financing was so pleasant to work with and went the extra mile to get me a credit back on a warranty that I hadn't seen fully used. Great team work! Great job. They wanted to make sure I was very happy. 

jgdjr80 

on DealerRater

9 years ago

Keep Returning This was the 5th vehicle I purchased/leased from Basil Toyota. I will return again for my next one. The process is easy and quick.