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Basil Toyota
- Car Dealers
- Lockport, NY
About this business
Basil Toyota is a certified automobile dealership specializing in new and pre-owned cars, trucks and sport utility vehicles and has a fully stocked inventory of Toyota models. Its service department provides basic maintenance of vehicles and employs trained automotive service technicians. With a complement of modern equipment, tools and electronic diagnostics, it provides services, including oil change, brake inspection, tire rotation, wheel alignment and air and fuel filter change. The dealerships parts department stocks ge... read more
Location details
6157 S Transit Rd, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Basil Toyota Service I took my 2009 RAV4 in for service. As usual, the service was outstanding. Service dept. was friendly, helpful and informative. They are always very detailed in telling you exactly what is being done to your vehicle. Best service dept. anywhere. Would highly recommend Basil Toyota.
Business response:
Thanks!! We appreciate your business, welcome to the family!
Basil Toyota Service When I took my vehicle in for maintenance, I planned on waiting, since when I booked my appointment, I didn't have anything planned. I was offered a loaner car while mine was being serviced. Several things came up that I needed to get done that day and I was able to get them done while mine was being serviced. I would like to point out that it was a free loaner. This is one of the reasons why I switched to this dealership after 25 years + at another one. John H
Business response:
Thanks!! We appreciate your business, welcome to the family!
Always great service and follow up! Never have I been disappointed by Basil's sales and service department. And they do a great job - make you feel right at home! They have a real concern for the customer......
Business response:
Thanks!! We appreciate your business, welcome to the family!
Laura J Wirth's Experience I, Laura J. Wirth, recently purchasd a used vehicle from Basil Toyota on Transit Road Lockport, NY 14094. I would say my experience was poor. This is based on one terrible thing they did. My Sales expert was Brittany Hopper. She was great. As I walked in the front door she greated me with a smile and willingness to assist me. I told her I was interested in a specific car I saw online. she got the keys and we went for a test drive. That was great. I needed to buy the car in a hurry since I needed to... read more
Another Basil GREAT DEAL! In sum: all the things they did NOT do sold me. No attitude toward female buyer. No "Bait and switch", no BS, just an out the door price, and the ability to test drive under my typical driving conditions. Every staff member was friendly and helpful if they were able. If left alone, it was not dawdling, but doing as I asked, and helping. Do NOT want to have a leech stuck to me while buying!
Business response:
Thanks!! We appreciate your business, welcome to the family!
Excellent, friendly and peaceful I've been buying Toyotas for almost 20 years. Bought my 2016 Prius for the first time from Basil. Although a drive for me for service, it is well worth it as the waiting area is comfortable (outside in warm weather), the service personnel are friendly, a place to work with your computer or charge your phone. It was far different from what I was used to - overworked personnel and noisy, loud TV, hectic and constant loudspeaker announcements. Only had 5000 mile check up but it was great.
Business response:
Thanks!! We appreciate your business, welcome to the family!
Review of dealership I bought my SUV here last November. Quite a few people warned me about wait times for maintenance. I've been here several times now for my oil change, tire rotation, minor repair and inspection. I've never been waiting more than 1hour 15 mins! I am pleasantly surprised EACH time! The customer service people are very nice and easy to deal with. I recommend this dealership and will be using them again in an upcoming car purchase. Heather P. PS. Names of employees are not correct. I couldn't remember all th... read more
Business response:
Thanks!! We appreciate your business, welcome to the family!
Good Service They serviced our 2015 sienna last week it was swift and complete... was wondering why at other dealerships they at wash your vehicle at the time of regularly scheduled service.. I think it is a nice gesture that Basil might want to consider.
Business response:
Thanks!! We appreciate your business, welcome to the family!
ABSOLUTELY HORRIBLE--AVOID AT ALL COSTS As a former Basil employee said to me, "Save yourself the trouble...GO TO NORTHTOWN OR WEST HERR." Seriously though, drive ten extra minutes down the road..you'll forever be glad you did. Extremely nice facility, however Mike Basil has horribly inept, unprofessional employees representing his company (Chris Jagielo in particular). On top of this, you're almost guaranteed to pay an extra 30-50 dollars per month at Basil as opposed to their direct competitor's (Northtown, West Herr). I w... read more
Frequently asked questions about Basil Toyota
How is Basil Toyota rated?
Basil Toyota has a 4.6 star rating with 4,887 reviews.
When is Basil Toyota open?
Basil Toyota is closed now. It will open tomorrow at 9:00 a.m.
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