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Basil Toyota
- Car Dealers
- Lockport, NY
About this business
Location details
6157 S Transit Rd, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Above and beyond The service team at Basil did an outstanding job fixing my sun visor that was not a straight forward fix (Do not believe You Tube videos on how "easy it is to do yourself"). Dwayne and John and Steve were creative and kept my cost to repair it affordable and even stayed late to finish it. I love this team and would not trust my car to anyone else.
Misleading sales associates and poor customer service Poor customer service, misleading sales associates and irresponsible management. I've been purchasing cars for 25 years from various dealerships in the area and have had many good experiences outside of Basil Toyota. They are fine as long as you fork over money, but if you have any concerns or issues, you are on your own. I love Toyota vehicles, but my experience with them has been so bad that I stop driving them all together. I don't often post reviews like this so under... read more
Business response:
Hi Donald, we looked into this situation further. Our records show that you leased the vehicle from us 6-7 years ago, and turned the lease in 3-4 years ago to another dealership. Toyota Financial Services is now trying to collect the $400 disposition fee from 3-4 years ago, since you failed to miss 3-4 years of their collection notices. This disposition fee is between you and Toyota Financial Services, and has nothing to do with the Basil dealership. We do have a copy of your contract that you signed with the disposition fee... read more
Bought a "certified pre-owned" car that had aftermarket part 2011 Prius had aftermarket wheels on it to fit the size 17 tires that are not OEM. THe rims are awful and the chrome plating has ruined two of our tires. It also came with 1 key fob. When I asked about the rims later, I found out that Basil service was the provider of the aftermarket rims---they were the ones who switched them out, so they had to be fully aware of the non OEM, low quality of the wheels. Bottom line: This car did NOT meet certified definition. I bou... read more
Business response:
Hi Rose, We apologize that you are unsatisfied with your experience here. I believe you worked with Aaron back in 2013 when you purchased this Prius. He is no longer with the organization. If you'd like to contact us directly we'd love to figure out a solution, our email is basilcares@basiltoyota.com thank you!
service Wally and crew simply the best. Been with Mike Basil for years and plan to stay. Because of Wally and crew I will remain there. Best Toyota dealership in country.. Gary Postolese
Business response:
Thanks Gary! We appreciate your business, welcome to the family!
Purchase and service I have purchased 3 Toyotas from Basil, had all service performed there and always been satisfied. I have recommended this dealership to others and would again.
Business response:
Thanks Tony! We appreciate your recommendations, happy driving!
Leasing a new Toyota sienna It was a pleasure working with Tim secret he gave my wife and me a great deal in a minimum length of time we are very pleased with the van , we will defiantly return to your dealership for future purchases.
Business response:
It was a pleasure working with you!! We look forward to seeing you again in the future!
TOYOTA RAV4 2017 I just leased my 2nd Toyota from Basil Toyota April 2017. This is my 5th Toyota too!!! Everyone there is wonderful and inviting! They did not pressure me to buy or try to push me into a vehicle that I did not want. They worked with me to give me a great price that worked withIn my budget. Worth the drive from West Seneca to Lockport! Family atmosphere.
Business response:
Thanks!! Welcome to the family!
2017 RAV4 Shopped extensively in Western New York and selected a RAV4 at Basil Toyota in Lockport. Very pleased with the process. I was given plenty of information without pressure to close. Everyone I worked with was professional, courteous and friendly.
Business response:
Thanks Ken! Welcome to the family!
First rate service department. I am pleased every time I take my Toyota to Basil for service. From the time you pull into the bay and are greeted and checked in by a Service Manager it is a positive experience. This dealership is customer oriented. From the Service Department to the Cashier these are genuinely knowledgeable and courteous individuals. The waiting areas are comfortable and they have fresh fruit. Excellent!
Business response:
Thanks!! We appreciate your business, welcome to the family!
Frequently asked questions about Basil Toyota
How is Basil Toyota rated?
Basil Toyota has a 4.6 star rating with 5,132 reviews.
When is Basil Toyota open?
Basil Toyota is closed now. It will open tomorrow at 9:00 a.m.
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