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Basil Toyota
- Car Dealers
- Lockport, NY
About this business
Basil Toyota is a certified automobile dealership specializing in new and pre-owned cars, trucks and sport utility vehicles and has a fully stocked inventory of Toyota models. Its service department provides basic maintenance of vehicles and employs trained automotive service technicians. With a complement of modern equipment, tools and electronic diagnostics, it provides services, including oil change, brake inspection, tire rotation, wheel alignment and air and fuel filter change. The dealerships parts department stocks ge... read more
Location details
6157 S Transit Rd, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Would not honor appraisal when I brought in my car and lied Today i was ripped off and lied to. My vehicle was appraised at 12000 by James Porco on Sunday 10/7. I arranged to bring it in this week. Today , 10/12, i brought in the appraisal and my 2013 Rav 4XLE. Chris Rados said that James was no longer with the dealership, so unfortunately my vehicle had to be reappraised. He said i can only give you 10,500 for your vehicle. I was fuming and said i don’t care if he works for you anymore or not, you should honor this appraisa... read more
Business response:
Update: I am pleased to report GM of Basil Toyota,Shannon Wilsman, called me today. I was refunded $1750, apologized to, as well as assured that Chris screwed up royally. His behavior is absolutely not condoned or in line with the dealership or it’s policies. They said my appraisal in writing would be good whether an employee was actually gone . James Porco had nothing to do with the trickery and he gave me a fair appraisal. Shannon Wilsman is a standup guy and sincerely wishes it didn’t happen, and although he cannot fix it... read more
Perfect Car Purchase Basil Toyota in Lockport NY was terrific. I wholeheartedly recommend this dealership for both service and for buying a car. All the personnel at Basil made me as if I were part of their family!!
Business response:
We appreciate your kind review & your business!Happy driving!
Once they cleaned my seats I was satisfied. I went through the same thing I did last year, trying to get my seats cleaned. I have a warrenty on them. I was told that I should have called the company to get authorazation. Why should I call? Last time it took two weeks and I got the service manager involved because they still didn't get authorization. They finnaly did it.. This time I took my car in on monday and still had not heard from the service dept. I took Tim Secrest with me for the service rep said oh ya I got the answ... read more
Business response:
Thank you for taking the time to leave us your feedback, we are always looking for ways to improve our process and we will look into what happened here.
Consist profeesional and timely! Basil Toyota has always been the best dealer to work with. They just have their act together and always do it right! I guess I've been doing it right now to for the a5 yeard sticking with Basil Toylota!
Business response:
We are so happy to hear it, welcome to the family & happy driving!
Honest Service My daughter took her car in that I leased for her for an oil change and tire rotation. It was found that brakes were rusted and if replaced would be $300 +, the service tech recommended an alternative that did not cost any additional money. .
Business response:
We are so happy to hear it, welcome to the family & happy driving!
Worst treatment Purchased a preowned vehicle from this dealer. My car was never inspected at this dealership. It was never cleaned inside smelled like someone puked in the backseat. Had to bring it back to be cleaned. I told them that it was pulling to the right. This was brought back for the second time. The service dept. couldn't get the tires off. That tells me no inspection was done by them prior to purchase The tires were supposed to replaced but the dealer never called bothered to call me to be replaced. It has been a ... read more
Business response:
Hi there, I apologize about your poor experience here. We have escalated this to management take your feedback very seriously. Thank you for taking the time to leave feedback. Feel free to contact us at basilcares@basiltoyota.com for any further comments.
New Car My wife just purchased a brand new 4Runner and had a wonderful experience! Our salesman Scott was great to work with and very easy to deal with. All expectations were met and we were able to come to a price agreement in a realativly short period of time. All their staff are friendly, made us feel welcome and made the whole experience go smoothly. Highly recommend Basil Toyota!
Business response:
Welcome to the family! Happy driving!
Good dealership Kevin in service very professional a credit to the dealership Parts department needs a a little work they promised to order a part for me twice and it still is not on order
Business response:
We're so glad to hear it! Welcome to the family!
great dealership all of our experiences with Basil Toyota have been great. From the purchase of our Camry to the servicing of our vehicle. The staff at Basil are very professional and courteous.
Business response:
Thanks to you, welcome to the family!
Frequently asked questions about Basil Toyota
How is Basil Toyota rated?
Basil Toyota has a 4.6 star rating with 4,887 reviews.
When is Basil Toyota open?
Basil Toyota is closed now. It will open tomorrow at 9:00 a.m.
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