This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Basil Toyota
- Car Dealers
- Lockport, NY
About this business
Location details
6157 S Transit Rd, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Top notch customer service I took my 2016 Sienna in for Toyota Care service and this was my second visit to this Basil Lockport Toyota dealership. But, before you even arrive their excellent customer service is in play. It starts with making the appointment and the follow up e-mail from Basil confirming the date and time, and then a reminder e-mail a couple of days before the scheduled visit. Upon arrival I was immediately greeted by Steve, and although I was early, my vehicle was taken back for service before I even got my ... read more
Business response:
we're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
9 month service on Toyota Corolla Was notified by Email service was due, appointment made on line, a breeze, staff polite, knowledgeable and efficient. Service performed thouroughly and in a timely manner. Thanks
Business response:
Thanks to you, Rosie! Happy driving!
Very good service I was very pleased with the quality of the service I received. The staff was friendly, competent, and thoroughly explained why certain repairs were necessary..
Business response:
Thanks to you, Michael! Happy driving!
Service As usual the service at Basil Toyota was excellent. I was kept informed on what was being done and it was done in a timely fashion. Highly recommend Basil Toyota.
Business response:
We're so pleased to heat it! Thank you for your business!
Service appointment I had service in a reasonable time and explainations for what was to be done were given in a complete manner. I was treated with respect . I would have liked a little notice that my service package had been completed. I was able to pay the charges without difficulty. The reminder from Toyota did not say what service was to be given. My past experience for service has been excellent. Thank you. Ruth Smith
Business response:
Thank you for the feedback Ruth. We will be sure to address this going forward. Thank you
Would not honor appraisal when I brought in my car and lied Today i was ripped off and lied to. My vehicle was appraised at 12000 by James Porco on Sunday 10/7. I arranged to bring it in this week. Today , 10/12, i brought in the appraisal and my 2013 Rav 4XLE. Chris Rados said that James was no longer with the dealership, so unfortunately my vehicle had to be reappraised. He said i can only give you 10,500 for your vehicle. I was fuming and said i don’t care if he works for you anymore or not, you should honor this appraisa... read more
Business response:
Update: I am pleased to report GM of Basil Toyota,Shannon Wilsman, called me today. I was refunded $1750, apologized to, as well as assured that Chris screwed up royally. His behavior is absolutely not condoned or in line with the dealership or it’s policies. They said my appraisal in writing would be good whether an employee was actually gone . James Porco had nothing to do with the trickery and he gave me a fair appraisal. Shannon Wilsman is a standup guy and sincerely wishes it didn’t happen, and although he cannot fix it... read more
Perfect Car Purchase Basil Toyota in Lockport NY was terrific. I wholeheartedly recommend this dealership for both service and for buying a car. All the personnel at Basil made me as if I were part of their family!!
Business response:
We appreciate your kind review & your business!Happy driving!
Once they cleaned my seats I was satisfied. I went through the same thing I did last year, trying to get my seats cleaned. I have a warrenty on them. I was told that I should have called the company to get authorazation. Why should I call? Last time it took two weeks and I got the service manager involved because they still didn't get authorization. They finnaly did it.. This time I took my car in on monday and still had not heard from the service dept. I took Tim Secrest with me for the service rep said oh ya I got the answ... read more
Business response:
Thank you for taking the time to leave us your feedback, we are always looking for ways to improve our process and we will look into what happened here.
Consist profeesional and timely! Basil Toyota has always been the best dealer to work with. They just have their act together and always do it right! I guess I've been doing it right now to for the a5 yeard sticking with Basil Toylota!
Business response:
We are so happy to hear it, welcome to the family & happy driving!
Frequently asked questions about Basil Toyota
How is Basil Toyota rated?
Basil Toyota has a 4.6 star rating with 5,132 reviews.
When is Basil Toyota open?
Basil Toyota is open now. It will close at 6:00 p.m.
Browse nearby in Lockport, NY
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com