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Basil Toyota
- Car Dealers
- Lockport, NY
About this business
Basil Toyota is a certified automobile dealership specializing in new and pre-owned cars, trucks and sport utility vehicles and has a fully stocked inventory of Toyota models. Its service department provides basic maintenance of vehicles and employs trained automotive service technicians. With a complement of modern equipment, tools and electronic diagnostics, it provides services, including oil change, brake inspection, tire rotation, wheel alignment and air and fuel filter change. The dealerships parts department stocks ge... read more
Location details
6157 S Transit Rd, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Always awesome For sales and service the customer experience is always top notch. Mike Basil operates a great business here, including extensive community support Highly recommended for everyone
Business response:
We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Everything Accomplished To My Satisdfaction While I had been there once before for a simple oil change, I received a notice in the mail that my 2013 Prius was the subject of a safety recall for a software update. Since the car was also due for maintenance,I knew I should probably get both items done and be done with it. I called Basil Toyota the next day to see if they could handle both jobs at once and they said bring it in. Normally I''d drop in unannounced , but since I was still not very familar with the dealership, I fe... read more
Business response:
Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.
Very great service department I am on my 4th Toyota Rav 4 from Basil Toyota Dealership & have brought my vehicle to their service department for all of them. Their service department personnel are the best. They are courteous, helpful & extremely efficient. My Rav 4 is always taken care of as quickly as possible & always returned to me in excellent condition. I'm always treated as if I am their most valued customer & I have noticed that they treat all their customers the same way.
Business response:
We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!
Great service department I brought my 2018 Rav 4 in for service without an appointment. They took my car in right away and my car was ready within a half and hour. The gentleman who helped me was courteous and respectful and I will definitely continue to bring my car into this dealership moving forward.
Business response:
Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you.
Unexpected Service I live approximately 50 miles from the dealership. (purchased my new vehicle there because they gave me the best deal. I happened to be at a medical appointment about halfway from the dealership and just after lunch called on the chance they could fit me in for service as I had a noisy heater/AC fan. They told me to come right over. They replaced the fan motor and I was finished in a little over an hour. Very satisfied.
Business response:
We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!
Ask for Nick If you’re looking for a used vehicle and want to be treated with kindness and respect, then start your search with Nick at Basil Toyota in Lockport, NY. I knew what I wanted in a car and what my current budget could afford, I just needed to be treated with respect, and Nick did just that. As an older recently divorced single parent living on disability, my credit had taken a hit by my ex but was showing potential. My situation was very unique in that it was just weeks before Christmas and my daughter and I was i... read more
Business response:
The name should read singlemom NOT singlemim!!
The absolute worst dealership As a driver for uber I had purchased a used dodge grand caravan.... They did not tell me that the van had an active recall for a fire hazzard...... In 8 months i have driven over 1100 passengers and they were put in harm's way because the sales people and finance people saw dollar signs...... I will make it my mission to close down that dealership.
Basil Toyota was a great shopping experience. Basil Toyota of Lockport , New York 14094 provided a moving shopping experience on Sept, 2018 and exceptional follow-up auto service in November, 2018. For example, I was in a nofault accident 11/22/2018 and when I went for my first oil change, Basil Toyota did an under carriage structural inspection at no cost for my personal safety; which this inspection help protects my family members that ride in the vehicle on a daily basis. Thank you Basil Toyota of Lockport and Tim Seacres... read more
Business response:
We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Super Easy My family has been leasing and purchasing at Basil Toyota since 2008. Last week we traded in a Carolla to purchase a new one. As always the experience was quick, non-stressful, and easy. There is no other place where we will go!
Business response:
Thank you so much for being part of the Basil family! We're so glad that we were able to go above and beyond your expectations. Please don't hesitate to reach out to us if there's anything more we can do!
Frequently asked questions about Basil Toyota
How is Basil Toyota rated?
Basil Toyota has a 4.6 star rating with 4,887 reviews.
When is Basil Toyota open?
Basil Toyota is open now. It will close at 8:00 p.m.
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