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Basil Toyota
- Car Dealers
- Lockport, NY
About this business
Basil Toyota is a certified automobile dealership specializing in new and pre-owned cars, trucks and sport utility vehicles and has a fully stocked inventory of Toyota models. Its service department provides basic maintenance of vehicles and employs trained automotive service technicians. With a complement of modern equipment, tools and electronic diagnostics, it provides services, including oil change, brake inspection, tire rotation, wheel alignment and air and fuel filter change. The dealerships parts department stocks ge... read more
Location details
6157 S Transit Rd, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
10,00 mile check up Friendly atmosphere. Reviewed what they did and let me know alignment was off on the front and rear end. Suggested it would save tires and gave me a quote. No pressure. Very professional.
Awesome Sales Team Had the best car buying experience ever. The Salesperson listened to my needs and got me a great deal. No pressure at all, fast and friendly service.
Business response:
We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.
Deal changed too often Was setup through my broker as an “all in “ deal rolling all costs into the agreement When i got there to sign the dealership Wanted taxes and dmv fee paid by me 1400 otherwise the verbal agreement was suddenly changed and the monthly payment would increase ? Shortly after dealership paid those costs and the deal was executed THANK YOU Just wish i didn't have to go thru that again
Business response:
Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.
Excellent service Mr. Scott Roeser is very knowledgeable about Toyota car and very nice to his customer. I feel very comfortable working with him. I will recommend him to my friends.
Business response:
Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you.
Customer service is alive and well at Basil Toyota!Great Customer service is alive and well at Basil Toyota! Great service and quick too. They explain everything they do and answered all of my questions.
Business response:
We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!
Basil financed me when no other large car dealerahips locally would. I have a great car now. I'm very grateful to Basil Toyota!! Thankyou!!
Business response:
We're glad you had such a wonderful experience with us! Our goal is to make purchasing a vehicle fun, we are happy to hear that you felt at ease with our team. We sincerely thank you for the positive review, and look forward to seeing you again soon!
review The sale part was fine, the truck detailing was poor. Loose wire on driver side for door removal. Squeak when pressing the brake pedal. Ok
Radio replacement The radio in my car was sporadically not responding. Service center assessed the issue, attempted to update software but nothing changed. Ordered a new radio and installed. Again, appointment made for my convenience, work done in a timely manner, radio working as it should and staff was friendly, informative and efficient. Thankyou
Business response:
We are happy to hear that you had such a great experience with our service team, our goal is to make the servicing of your vehicle as simple as possible! We look forward to seeing you next time.
Sorry I can't duplicate the problem so it must not exist Very disorganized service dept. I was told my truck would be ready and it was not as promised and waited 45 minutes. This was after a conversation I had saying I needed the truck by a certain day
Business response:
Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.
Frequently asked questions about Basil Toyota
How is Basil Toyota rated?
Basil Toyota has a 4.6 star rating with 4,887 reviews.
When is Basil Toyota open?
Basil Toyota is closed now. It will open at 9:00 a.m.
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