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Basil Toyota

4.6

About this business

Basil Toyota is a certified automobile dealership specializing in new and pre-owned cars, trucks and sport utility vehicles and has a fully stocked inventory of Toyota models. Its service department provides basic maintenance of vehicles and employs trained automotive service technicians. With a complement of modern equipment, tools and electronic diagnostics, it provides services, including oil change, brake inspection, tire rotation, wheel alignment and air and fuel filter change. The dealerships parts department stocks ge... read more

Location details

6157 S Transit Rd, Lockport, NY, 14094, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
SunClosed
4.64,887 reviews
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trump2020's profile image
trump2020 
6 years ago

professional Purchased multiple vehicles from Basil, never disappointed. Vehicles are as advertised, the dealership works through the few problems that may arise and always in a professional and personable manner.I would absolutely recommend them for consideration for your next automotive purchase. 

Business response:

Thank you for your continued support! 

Rick's profile image
6 years ago

Service The service Dept and salesman will work with you to do the best they can to satisfy your needs. The service dept knew how long the job would take and gave me loaner. 

Business response:

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future. 

Vanlover's profile image
6 years ago

Recall I was contacted by Toyota about the airbag recall. I called Basil Toyota for an appointment. They were able to see me quickly. I was told that the work would take about two hours and I received a call that the car was ready exactly two hours later. Dropping off and picking up the car was a smooth, expeditious process. I like quick, easy, and pleasant and it was! 

Business response:

We are happy to hear that you had such a great experience with our service team, our goal is to make the servicing of your vehicle as simple as possible! We look forward to seeing you next time. 

SandyZ's profile image
6 years ago

Basil Service Department The Service Department is excellent. I can always get my RAV4 in quickly and they take great care of my vehicle without ever trying to pressure me into expensive, unneeded repairs, which is every woman's worry. They price matched my new tires so I have them rotated (free) with my oil changes, saving me a lot of time. They listened to their customers and, rather than a gimicky "Buy Two Get One Free" oil change, they simply reduced the price. I don't live close, but the drive is worth the good service. 

Business response:

Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible. 

JT's profile image
6 years ago

Great Dealership I have been dealing with Mike and his crew for many years. I am planning on my 7th purchase in the upcoming year. I live in the Southtowns, so it is a bit farther for me, but the upfront purchase, and the quick and easy service more then pays for the added distance. It isn't very often when and where you can talk to the actual owner of a business anymore, to me that is a big plus. John Tag, Diversified Dairy 

Business response:

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon! 

Franki129's profile image
Franki129 
6 years ago

service done We had fast and friendly service as usual at Basil and never any surprises or sticker shock. Thanks for getting my Prius road trip worthy!!!!! 

Business response:

Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! 

Rosie's profile image
6 years ago

15 month service Notified me by text that service was due, appointment made easily and to my convenience. Service done quickly, results explained, written documentation provided. Staff friendly, efficient and informative. Perfect. 

Business response:

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon! 

Jaredakaras's profile image
Jaredakaras 
6 years ago

New truck, rough braking??? Great dealership and service center. My new truck had a rough braking issue. They immediately leveled the rotors and had me out the door quickly. They said if the problem persists to bring it back and they’d replace them. 

Business response:

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do! 

Marion Blackley's profile image
Marion Blackley 
6 years ago

Always go to Basil I have gone to Basil Toyota for a number of years even though there is another Toyota dealer much closer to my home. I took the Corolla I previously owned to Basil for service and recently leased a 2018 Corolla. Everyone I've come into contact with at this dealership has been pleasant and friendly. 

Business response:

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you. 

Frequently asked questions about Basil Toyota

How is Basil Toyota rated?

Basil Toyota has a 4.6 star rating with 4,887 reviews. 

When is Basil Toyota open?

Basil Toyota is closed now. It will open tomorrow at 9:00 a.m. 

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