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Basil Toyota
- Car Dealers
- Lockport, NY
About this business
Location details
6157 S Transit Rd, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Unexpected Service I live approximately 50 miles from the dealership. (purchased my new vehicle there because they gave me the best deal. I happened to be at a medical appointment about halfway from the dealership and just after lunch called on the chance they could fit me in for service as I had a noisy heater/AC fan. They told me to come right over. They replaced the fan motor and I was finished in a little over an hour. Very satisfied.
Business response:
We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!
Ask for Nick If you’re looking for a used vehicle and want to be treated with kindness and respect, then start your search with Nick at Basil Toyota in Lockport, NY. I knew what I wanted in a car and what my current budget could afford, I just needed to be treated with respect, and Nick did just that. As an older recently divorced single parent living on disability, my credit had taken a hit by my ex but was showing potential. My situation was very unique in that it was just weeks before Christmas and my daughter and I was i... read more
Business response:
The name should read singlemom NOT singlemim!!
The absolute worst dealership As a driver for uber I had purchased a used dodge grand caravan.... They did not tell me that the van had an active recall for a fire hazzard...... In 8 months i have driven over 1100 passengers and they were put in harm's way because the sales people and finance people saw dollar signs...... I will make it my mission to close down that dealership.
Basil Toyota was a great shopping experience. Basil Toyota of Lockport , New York 14094 provided a moving shopping experience on Sept, 2018 and exceptional follow-up auto service in November, 2018. For example, I was in a nofault accident 11/22/2018 and when I went for my first oil change, Basil Toyota did an under carriage structural inspection at no cost for my personal safety; which this inspection help protects my family members that ride in the vehicle on a daily basis. Thank you Basil Toyota of Lockport and Tim Seacres... read more
Business response:
We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Super Easy My family has been leasing and purchasing at Basil Toyota since 2008. Last week we traded in a Carolla to purchase a new one. As always the experience was quick, non-stressful, and easy. There is no other place where we will go!
Business response:
Thank you so much for being part of the Basil family! We're so glad that we were able to go above and beyond your expectations. Please don't hesitate to reach out to us if there's anything more we can do!
service is 2nd to none! As always thank you for your great work and service. Thats why we have been doing business with you for years! I'll be in touch!
Business response:
Your repeated business means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
great place to go Came in for an oil change and they were courteous and quick.. I had my dog with me and they were happy to let me bring her in the waiting room. Couldn't have been any better.
Business response:
Thank you for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
bait & switch My Basil Toyota Nightmare Experience that continues... I've been researching 4runners for about a year and wanted to buy one a few years before I retire & wanted to stay local. Heres my negative experience active time line. 10/18/18 walk into to basil toyota salesman greets me, I explained what I want, upon leaving we find out that there was a 4-runner that came in last night that he was not aware of. I liked, he made a deal I turned it down. 10/19/18 he calls me with a better deal, I accept and give him a $250... read more
Business response:
Kevin, I understand that you are working with our managers on this, if you need anything additional please reach out at basilcares@basiltoyota.com
5,000 mike service This was my first time dealing Basil Toyota service from the time that I first arrived till I was checked out. The basil team was professional and friendly,,
Business response:
We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.
Frequently asked questions about Basil Toyota
How is Basil Toyota rated?
Basil Toyota has a 4.6 star rating with 5,132 reviews.
When is Basil Toyota open?
Basil Toyota is open now. It will close at 6:00 p.m.
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