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Basil Toyota
- Car Dealers
- Lockport, NY
About this business
Basil Toyota is a certified automobile dealership specializing in new and pre-owned cars, trucks and sport utility vehicles and has a fully stocked inventory of Toyota models. Its service department provides basic maintenance of vehicles and employs trained automotive service technicians. With a complement of modern equipment, tools and electronic diagnostics, it provides services, including oil change, brake inspection, tire rotation, wheel alignment and air and fuel filter change. The dealerships parts department stocks ge... read more
Location details
6157 S Transit Rd, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Recently moved to area and needed state inspection on my RAV4. Basil Toyota was very accommodating although I did not have an appointment and the service area was busy. They were quick, professional and honest. I will likely bring my RAV4 here for routine service.
Tyler S. provided us with excellent service when we purchased our Toyota Highlander. Basil Toyota gave us a great deal. Tyler in Sales and Mike in finances both helped make this a smooth and seamless transaction.
I dealt with Mark Stisser, Brooke, Chris Jagielo and Mike Marini in the purchasing process for my new 2020 Toyota Tacoma. They were great to work with and made the entire transaction very easy.
New Prius I would like to thank Stan for his excellent help selling me a new Prius.He was flexible, knowledgeable, patient, and polite.I appreciate getting a better than reasonable value for my trade-in.
Basil Toyota of Lockport NY is a World Class Organization! Once again I would like to thank Basil Toyota of Lockport for it's outstanding and honest service! It is good to know that I am dealing with true professionals. Thanks again to Steve Kracker for his gracious service. Basil Basil just good service!!
Great dealership to work with. My salesman Mike Otwell knew his stuff about the vehicle I was looking at. The manager was polite and didnt talk down to me. At the end of the meeting I gave them my objections and they solved every one of them. Also great Truck I wouldnt hesitate to get another vehicle from Basil Toyota again.highly recommended.
We have purchased two vehicles from this dealership and will stay with them for our vehicle needs. They have an amazing service department, that is super flexible and trustworthy. My warranty expired years ago but I still bring to them for service. I am very happy with the friendliness and helpfulness of their customer service team.
King for an hour Nice to be treated like a king even if only for an hour. Waiting area was clean and comfortable. Rest room was spotless. By the way love my car.
Business response:
We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!
terrible Service Department, exhorbitant fees ( $140/hour ) This is a review regarding my oil change on Wed Dec 04, 2019. They put 5W-20 oil in my 2003 Nissan Xterra while, according to the 2003 Nissan Xterra Owner's Manual, it requires 5W-30 oil. After the car was serviced at this Basil Toyota (Lockport, NY) dealership, I was not able to start the engine; They refused to identify the problem unless I pay them additional $140. So the car had to be towed (via my AAA insurance) from them to the nearby Nissan dealership. Very u... read more
Business response:
Ura, we're disappointed that you don’t feel as if we were transparent with you. 5W20 is compatible with your vehicle and is recommended for colder climates. If we believed that the issues with your vehicle were related to the oil change we would take full responsibility. As for the diagnostic fee, if we looked at your vehicle and then you had it repaired with us we would waive that fee, this fee is to pay for our employee's time in case you decide to fix your vehicle elsewhere. If you have any further questions please reach ... read more
Frequently asked questions about Basil Toyota
How is Basil Toyota rated?
Basil Toyota has a 4.6 star rating with 4,887 reviews.
When is Basil Toyota open?
Basil Toyota is open now. It will close at 8:00 p.m.
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