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Basil Toyota

4.6

About this business

Location details

6157 S Transit Rd, Lockport, NY, 14094, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
SunClosed
4.65,132 reviews
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Jane Jane's profile image
Jane Jane 
6 years ago

Patrick was excellent, no pushy salesman. Answered all our questions about the vehicle. The deal was great better than other dealers we shopped at. Would recommend! 

lisakozak8's profile image
lisakozak8 
6 years ago

They were extremely patient and bent over backwards to help me get the car I wanted! Scott was great and finance manager mike was amazing! 

Ray's profile image
Ray 
6 years ago

I 1st went to Basil Toyota in February to purchase a used Tundra. I was very pleased with the entire staff. This is why I drove over an hour again to find a replacement vehicle for my wife. We found a RAV4 in transit to another dealer. We really liked this Rav, there was a snag with the title but in the end, we bought it and my wife is happy. We did find some debris/trash under the seats left from prepping. I still very much recommend Basil Toyota and will try to do business with them again! Ray Stevens 

Business response:

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon! 

D.ditondo's profile image
D.ditondo 
6 years ago

Steve, took our info in our issue and had checked all that your mechs believe was the issue and Steve explained all that was done perfectly 

Business response:

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon! 

Sharon C's profile image
Sharon C 
6 years ago

Overall, everyone at the dealership was friendly and knowledgeable. Beautiful clean facility! Mike Otwell was great to work with and offered excellent customer service. I was thrilled to get 0% financing and also Mike had his manager certify my vehicle to provide an awesome warranty!!! Thank you! 

Business response:

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon! 

S P JOIS's profile image
S P JOIS 
6 years ago

Customer friendly show room. Proficinal staff. Reasonable price for sale and services. Friendly environment and maintained CDC safe health standard condition across the center. So we feel safe and comfortable to visit and do business with. Thank you. 

Business response:

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon! 

Kathy's profile image
Kathy 
6 years ago

My experience with Basil Toyota so far has been with Service; they were prompt, courteous, provided a loaner for just a few hours work, and matched a competitor's pricing. I highly recommend their Service department! 

Business response:

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon! 

mikecutting's profile image
mikecutting 
6 years ago

RIP OFF Bought car in October 2019 at 80100 miles paid for extended warranty $ 2,000 for that. Rear calipers seize after 3,500 miles they cover the calipers but not the damage done by the calipers in the tune of $ 900 dollars for complete brakes that were damaged by calipers were is the 12 month 12,000 mile warranty and extended warranty they claim the car was CERTIFIED Kevin in service completre idiot is a liar if I had him as a customer rep at my office he would have been gone long ago 0 personality I went in there to expl... read more

Business response:

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon! 

huimeng9's profile image
huimeng9 
6 years ago

Best dealer, very pleasant to work with. They are professional and fair. I don’t mind waiting here, as the area is relaxing. Service department is super. 

Business response:

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future. 

Frequently asked questions about Basil Toyota

How is Basil Toyota rated?

Basil Toyota has a 4.6 star rating with 5,132 reviews. 

When is Basil Toyota open?

Basil Toyota is open now. It will close at 6:00 p.m. 

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