This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Basil Toyota
- Car Dealers
- Lockport, NY
About this business
Basil Toyota is a certified automobile dealership specializing in new and pre-owned cars, trucks and sport utility vehicles and has a fully stocked inventory of Toyota models. Its service department provides basic maintenance of vehicles and employs trained automotive service technicians. With a complement of modern equipment, tools and electronic diagnostics, it provides services, including oil change, brake inspection, tire rotation, wheel alignment and air and fuel filter change. The dealerships parts department stocks ge... read more
Location details
6157 S Transit Rd, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The car was generally dirty inside, no detailing was done (looks like just general wiping only), no floor mats(not even paper mats on the floor), previous owner belongings (air freshener) were left in the car, rear bumper had a sticker on it and glue residue wasn’t removed. also, based on the other dealership experience, the car usually comes with full tank of gas, we left dealership parking lot with barely half tank. Overall, we’re not satisfied at the general condition they sold the car!!! Cole (salesman) was friendly and ... read more
Business response:
We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Based on the information provided we can’t find you in our system. Please reach out to us at basilcares@basiltoyota.com to further discuss your visit.
Mike Otwell and Mike Basil were a pleasure to deal with. They both worked with us to make sure we got the right car at the right price. Highly recommend Basil Toyota! Love my RAV4!
Great salesman and finance rep! Better price and great follow up. Would consider future deals as well. Location is much closer to home for us as well.
Mark is very professional and makes you feel very comfortable with the process!! This is the 4th Toyota I have bought from Basil. We received a great deal and we are very happy!
It was a very good experience, mainly due to the assistance of Kevin Burchard. He was very informative and helpful. He advised me on what was optional and let me know that I could call for any additional information. Thanks
Overall, very good service. My most recent visit was for a recall, along with NY Inspection, routine service and a small broken interior part. The staff is very courteous and accommodating. They didn’t go over the time they stated it would take....I really appreciate that in a dealership, because I am very busy and my time is valuable. They even were able to fix the small broken part. They did order a new one under warranty also, in case the repair doesn’t hold up. My car was returned to me in the same condition as it came i... read more
Always have an excellent experience when I deal with Basil Toyota!!! Mike Basil and his staff are so helping and kind. Have bought all our cars from Mike Basil and his Team!!!! We have never had a problem
Great experience at Basil ! Brandon the Finance Manager is the real deal. He is not only courteous but went above & beyond to get me the finance charge I was quoted. My payment is what I needed it to be with a fantastic extended warranty that covers all the bells & whistles !!
Great customer service! Toyota dealership#1!Always great Great customer service! Toyota dealership#1! Always great customer service at Basil! Greeted by associate, very friendly and professional? Thanks for great customer service today and always!
Frequently asked questions about Basil Toyota
How is Basil Toyota rated?
Basil Toyota has a 4.6 star rating with 4,887 reviews.
When is Basil Toyota open?
Basil Toyota is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com