Banter by Piercing Pagoda

Jhon E 

on BBB

2 years ago

I bought a gold chain and I found out is not Gold is silver 

Sajay S 

on BBB

2 years ago

FIRST I WANT TO APOLOGIZE FOR THE LARGE REVIEW BUT IS ONLY INTENDED TO HELP FUTURE ZALES CLIENTS. I ordered a pair of wedding rings. This order was cancelled same day and Zales sent me an email which I never received. Now I understand they have procedures, but I thought a company like this would give clients a courtesy call to let us know that a "time sensitive" order will be cancelled and try to fix whatever the problem is instead of just sending an email. I found out about this 3 weeks later. Spent 2 hours on the phone. He... read more

Jamie J 

on BBB

2 years ago

Ok my fiance purchased a **** **** sapphire engagement ring for over 5 grand . Two days after the purchase one of sapphires came out so we took it back to ************* mall in **********, ** to get a new one. Well the new one came in same ring and fir the second time it happened again. Now I'm the female writing this. The quality of the Jewelry especially a ******** ring made by a famous designer was garbage. I demand ******************************* to get a full refund and not another ring from this **** store that takes p... read more

Kieshia D 

on BBB

3 years ago

Just purchased a full set that the so called gold and ***************************** face fell off due to poor manufacturing. My gold on my necklace is fading out on the 2nd day of having my set. After reading the fine print saying that I have to take my jewl In for lifetime caring but that's not true... it's a lifetime of replacing natural elements with artificial pieces. Huge scam, why are they on our land? Are we being robbed blind?????? 

Tyler B. 

on BBB

3 years ago

We originally purchased a mens wedding ring on August 28th 2022. The ring arrived to our local store via **** The ring has a brushed center, but this ring had scratches that would not polish out at the store. We were informed that because the ring had already been checked in by the store they couldnt damage it out and be able to request a new product. My questions is where is the quality control? Why is the vendor sending damaged products and why are local zales stores checking in merchandise without inspecting their product... read more

Juliann C 

on BBB

3 years ago

I purchased a wedding ring a few years back that was sold to me at a .75 carat Diamond. I just recently had it appraised and its only .62. This cannot be legal or ethical. I paid a huge amount for something worth far less. I have another right that is supposed to be larger and now Im questioning that validity of what I was sold. I will never purchase from such a corrupt company again. 

Morgan P 

on BBB

3 years ago

Zero stars if I could. We ordered a ring from http://zales.shopoutletssstore.com/It is very apparent now that this store is not associated with Zales and is posing as a distributor. We recieved the incorrect item and when we contacted them they said "it is a very good and nice item, please keep it because you don't want to pay to send it back to *****". First off shipping said it came from ******* (***) so they must have lied about that. Secondly they are insisting we keep the incorrect item, that in no way compares to what ... read more

Jessica B 

on BBB

3 years ago

I purchased 3 rings from zales.outletshopplaza.com. all items I received were incorrect and I received no response from the link emailed to me. I finally filed a complaint on the ***************** now sent 3 emails trying to convince me to keep, gift or sell as they are still "good and nice".The shipping was actually from ***** & in the responses they do not want the expense of shipping back. They keep simply offering 20% off my next order & repeating the ideas previously stated. I'm still waiting on a final response. The ri... read more

Rai S. 

on BBB

3 years ago

Well I asked for the district manager again and they refused to give me sherrills contact info. So now I have everything that can go wrong go wrong. The manager, and rep from the ******** store where I bought my wedding rings lied, messed up on the financial end. So now I'm over paying for a ring that I only just got today because they messed up and then refused to size my ring or refund it. I tried to refund my husband's ring because they kept messing up and then it wasn't resized correctly so it lost a gem. And then when t... read more