Banter by Piercing Pagoda

Leslie 

on BBB

4 years ago

There is an item I wanted to purchase that is presented as $144. When I put it in the cart it jumps to $192. I called to ask what was going on and they said it is not the price it is shown as, it is the price that appears in the cart! Seriously!!! False ad!!! 

Chris H 

on BBB

4 years ago

If I could give them less than one star I would believe me... I've never had such a terrible shopping experience as I have with Zales. All of their stores are closed in UT so my only option is to deal with their online department. ALL I WAS TRYING TO DO IS BUY A GIFT CARD... I get one over the phone with their agent and hours later I get an email saying it's cancelled. I call they say oh you can't buy gift cards over $2K which the agent did not tell me previously. That causes my card to have a hold on it and because zales us... read more

Adrian F 

on BBB

4 years ago

Worst experience ever with a jeweler. In short, bought an engagement ring. A year after having it, we had to send it off to get it slightly resized. Here’s where the issue starts. Sent it off, took 2 months to get it back. Once we received it, it was broken. Had to send it back. They wanted to charge us for them breaking the ring, but quickly waived the charge. It was supposed to take only 1-2 weeks for them to fix it. It’s been 4 weeks and counting so far. Every time we ask for an ETA, they say “it should be next week.” The... read more

Annie L 

on BBB

4 years ago

If I could give the Zales store on Memorial Parkway a zero I would. I was treated like a nobody when I went into this store 4/12/21 by the short guy I guess was in charge that day. I wanted to buy a gold or silver chain and all he could do was insist I put a mask up to my eyeballs when I already had one on even though the mask mandate was over or he would have to help me outside the store. So I left and went to Kay Jewelers and bought a lovely necklace. I will never go to Zales store again there customer service is AWFUL. 

Kimberly V 

on BBB

4 years ago

One star is being generous. On March 8th I attempted to buy a wedding ring for my fiancé online. Went through the whole process of ordering the ring and hit the submit payment button only for a red line error to come back saying the item was no longer in stock. Checked my bank account to make sure order did not go through and it showed that Zales charged my card, not once, but twice for the amount of $393.66!! On March 11th I attempted to purchase the ring again because it was on sale and in stock (yeah, i know, stupid mista... read more

Emilio A 

on BBB

4 years ago

Worst card service ever. Horrible workers horrible everything. Nothing about this company is good. The apr rates are insane the payment center takes a week and half to take out money. When you made a payment on a Monday at 12 noon you shouldn’t have to wait 10 days for them to take the money. This place is ridiculous. 

Richard B 

on BBB

4 years ago

I bought two silver chains on December 30. They were received here but were Not quite right. Each of the two boxes contained a return label. The boxes were re-packed with each label on each box. This was in January. I received no notification by email that the packages had been received. I called today, THREE MONTHS later, and they told me that they were "received TODAY". REALLY? They originally, charged my credit card immediately ,as expected. Now they tell me that it will take UP TO 30 days To receive my CREDIT BACK on my ... read more

Julie G. 

on BBB

4 years ago

Purchased an item online via paypal for 148$ and I returned it via USPS the following day because the color of the metal made it look more like stainless steel than sterling. About a week later I received an email saying the returned item was received and that a refund would be issued within 7-10 days. I BELIEVED THEM. A few months later I was checking my paypal account and noticed NO REFUND ever issued. After online chat twice, calling twice, emailing twice, then mailing ALL the proof of purchase date, dated email with stem... read more

Ben 

on BBB

4 years ago

Nice jewelry, friendly staff. Until you have a problem! We wanted to trade a ring in a few months after buying it. We then were told that the trade-up value has to be double the original. That came as a surprise to me as I was never told that. So I asked to speak with a manager to see if he would be willing to work with me. I told him how we were never told anything about the trade-in value being double, upon buying the first ring. He just kept repeating himself that they disclose everything when they sell a ring. Well, they... read more