Banter by Piercing Pagoda

T S. 

on BBB

4 years ago

The way they do business is terrible. I was sent the wrong item, but they expected me to return wait for the refund and d then reorder. It was a mom necklace but my wife isn't able to have kids. I ordered a square pendant not a mom necklace. Imagine the shock and sadness we both felt. Zales outlet customer service is terrible. 

Autumn N 

on BBB

4 years ago

My now-husband bought my wedding set from Zales online in 2015. This year was the first time I ever took it for cleaning and we bought a lifetime warranty as well and had it resized, some diamonds replaced and rhodium plated. The setting came back misshapen. A week later, the center stone (which was supposed to have been inspected when it was cleaned) was horribly loose and wobbly in the setting, which was new. I took it back, and the manager was awfully rude and called me a "perfectionist" for wanting the setting put back t... read more

Troy B. 

on BBB

4 years ago

I purchased a pendant from the Tyrone Square location in St Petersburg FL on 12/19/2020. I returned it on 12/28/2020 and was informed that due to the price of the pendant being over $150.00 that a check would be mailed to me for the full amount. I left the pendant with a receipt of my return. We are now going on two months and I have not received a check for my refund. Customer service is a joke. I spoke to someone that said their name is Cathy/Kathy. I was told that the address was incorrect and that the check had been sent... read more

Carla C. 

on BBB

4 years ago

Horrible business will not ever do business again with them. Jan 2020 me and my Fiancé went to the ***** ******MO zales bought my bridal set. Was going to get it inspected in July 2020 but they said they weren't doing cleaning that's fine no big deal understood cause of Covid. Well Jan 2021 came I took it in to get it cleaned an checked. I am not married yet so I have never worn the wedding band but the morning of me getting them cleaned an checked. Well the lady said your wedding band has loose diamonds we need to send that... read more

Mikalah C 

on BBB

4 years ago

My fiancé purchased my ring in November, two weeks after he proposed the main diamond fell out. We took it to be repaired at the end of November and were told the latest we would get it back was January 19, it’s now the 20th and the ring has not been repaired and the repair company said it will be 4 more weeks before it’s done. You can’t talk to the repair company or get any information except through a sales person at the store. The staff at the store have been helpful but this repair company and the repair process is awful... read more

Maurice P 

on BBB

4 years ago

On 12.07.2020 I made a online order for two earrings and it was scheduled to be received on 12.11.20 and I never received the merchandise. I called Zales and they stated that a investigation will be conducted in 10 business days . I contacted Zales Again in January and they Stating that they will Give me a credit for the items that I didn’t receive.. On today’s date 01.20.21 my credit card company called me to let me know that I have outstanding charges and late charges... I never received any merchandise and still have to p... read more

Kelli P 

on BBB

4 years ago

I ordered a Bulova watch online for my husband for Christmas. Got it and it doesn’t work. You would think they would check the watch before sending it out to customers. 

Nysha 

on BBB

4 years ago

Horrible customer service, and misleading information on item description. I have been going back and forth with Zales regarding 5 items that I purchased back on 10/1/20. When I received the items that I purchased, they were a lot smaller than the measurements on their website. I contacted customer service and the young lady that answered was in the background yelling and saying words that were NOT PROFESSIONAL AT ALL. She was very rude and dismissed my request and concerns on the size of my item, she than stated that Zales ... read more

Chavie F 

on BBB

4 years ago

Jewelry faded after 1 month, terrible customer service. Called customer service multiple times, rep in the store was rude and obnoxious. Stay far away from these stores.