Banter by Piercing Pagoda

DONALD N 

on BBB

3 years ago

******************************************* customer service experience ever. I purchased a pair of earrings online and had them shipped to a local Zales store. I went to the store to pick them up and changed my mind. The order was canceled in the store. I was told I would receive a order canceled email within 48 hours and would receive my refund back on my card within **** days. never got one. Went back the store to inquire and was told the same thing, still no email.Over the course of 2 MONTHS. I called Zales case customer... read more

DONALD N 

on BBB

3 years ago

******************************************* customer service experience ever. I purchased a pair of earrings online and had them shipped to a local Zales store. I went to the store to pick them up and changed my mind. The order was canceled in the store. I was told I would receive a order canceled email within 48 hours and would receive my refund back on my card within **** days. never got one. Went back the store to inquire and was told the same thing, still no email.Over the course of 2 MONTHS. I called Zales case customer... read more

Jhon E 

on BBB

3 years ago

I bought a gold chain and I found out is not Gold is silver 

Jhon E 

on BBB

3 years ago

I bought a gold chain and I found out is not Gold is silver 

John H 

on BBB

3 years ago

Absolutely horrible customer service on there customer service credit card line! I set up automatic payments to pay my balance off before 18 months to get the 0% interest on my upgraded wedding ring.. supposedly even with setting up automatic payments doesn't mean it will actually calculate the balance to be paid off in 18 months...I had $78 left on the account after the 18 month period...which doesnt make sense as we set up automatic payments... they still even 6 days after "the date to pay it off" they will still make sure... read more

Sajay S 

on BBB

3 years ago

FIRST I WANT TO APOLOGIZE FOR THE LARGE REVIEW BUT IS ONLY INTENDED TO HELP FUTURE ZALES CLIENTS. I ordered a pair of wedding rings. This order was cancelled same day and Zales sent me an email which I never received. Now I understand they have procedures, but I thought a company like this would give clients a courtesy call to let us know that a "time sensitive" order will be cancelled and try to fix whatever the problem is instead of just sending an email. I found out about this 3 weeks later. Spent 2 hours on the phone. He... read more

Sajay S 

on BBB

3 years ago

FIRST I WANT TO APOLOGIZE FOR THE LARGE REVIEW BUT IS ONLY INTENDED TO HELP FUTURE ZALES CLIENTS. I ordered a pair of wedding rings. This order was cancelled same day and Zales sent me an email which I never received. Now I understand they have procedures, but I thought a company like this would give clients a courtesy call to let us know that a "time sensitive" order will be cancelled and try to fix whatever the problem is instead of just sending an email. I found out about this 3 weeks later. Spent 2 hours on the phone. He... read more

Jamie J 

on BBB

3 years ago

Ok my fiance purchased a **** **** sapphire engagement ring for over 5 grand . Two days after the purchase one of sapphires came out so we took it back to ************* mall in **********, ** to get a new one. Well the new one came in same ring and fir the second time it happened again. Now I'm the female writing this. The quality of the Jewelry especially a ******** ring made by a famous designer was garbage. I demand ******************************* to get a full refund and not another ring from this **** store that takes p... read more

Jamie J 

on BBB

3 years ago

Ok my fiance purchased a **** **** sapphire engagement ring for over 5 grand . Two days after the purchase one of sapphires came out so we took it back to ************* mall in **********, ** to get a new one. Well the new one came in same ring and fir the second time it happened again. Now I'm the female writing this. The quality of the Jewelry especially a ******** ring made by a famous designer was garbage. I demand ******************************* to get a full refund and not another ring from this **** store that takes p... read more