Banter by Piercing Pagoda

Devin F 

on BBB

3 years ago

I bought my wife a foreverus engagement ring. They had to size it down to fit. On the website you can only go to size 5.5. So we had to size it down a second time after it got to the store. When they size down your ring, they keep the extra gold that they take off and do not tell you, discount you nor credit you for that. I said that is theft and I would like the gold I purchased. They gave me the gold from the secondary size down. I had to remind them that there was more gold that I paid for. The MANAGER ***** acted like a ... read more

Karen C 

on BBB

3 years ago

We purchased a diamond necklace and earrings as a graduation gift for our daughter. This was our first time shopping at ***** (and will be the last after our experience with them). Our daughter did not care for the necklace/earrings, so we attempted to return them for a store credit. We missed the 90-day exchange policy by three days. They refused to give us a store credit. I recommend shopping at ****** or ***'s Club who have a generous return policy, higher quality and better prices. 

Aretha E 

on BBB

3 years ago

This is the worst card to obtain. Do not apply for this card, I repeat - DO NOT deal with Jared or Kay Jewelers, they are both the same and it's not worth it. Both companies credit cards are serviced through *************** This is the bank behind major retail credit stores although it has the name of the retail store. ************* is a fraud, they will butcher the h*** out of your credit on purpose while you are paying on time. They do not report accurately and have not reported my credit for over 4 months. Since I am in t... read more

Martina H. 

on BBB

3 years ago

Fraudulent CREDIT CHECK! I did not know, approved, not requested, was done without my knowledge. I went to Jared to look at RingGuards - Enhancers. My husband has a Jared credit card of $5000. He was not with me, but gave approval to use over phone after answering private questions. I picked ring guard out $ ******* on August 27,2022. Then **** spoke to supervisor who then asked that my husband would take picture of his DL& email to them. Husband is not tech savvy - still has old flip phone - doesnt know how to do. So then I... read more

Kieshia D 

on BBB

3 years ago

Just purchased a full set that the so called gold and ***************************** face fell off due to poor manufacturing. My gold on my necklace is fading out on the 2nd day of having my set. After reading the fine print saying that I have to take my jewl In for lifetime caring but that's not true... it's a lifetime of replacing natural elements with artificial pieces. Huge scam, why are they on our land? Are we being robbed blind?????? 

Kieshia D 

on BBB

3 years ago

Just purchased a full set that the so called gold and ***************************** face fell off due to poor manufacturing. My gold on my necklace is fading out on the 2nd day of having my set. After reading the fine print saying that I have to take my jewl In for lifetime caring but that's not true... it's a lifetime of replacing natural elements with artificial pieces. Huge scam, why are they on our land? Are we being robbed blind?????? 

Tyler B. 

on BBB

3 years ago

We originally purchased a mens wedding ring on August 28th 2022. The ring arrived to our local store via **** The ring has a brushed center, but this ring had scratches that would not polish out at the store. We were informed that because the ring had already been checked in by the store they couldnt damage it out and be able to request a new product. My questions is where is the quality control? Why is the vendor sending damaged products and why are local zales stores checking in merchandise without inspecting their product... read more

Tyler B. 

on BBB

3 years ago

We originally purchased a mens wedding ring on August 28th 2022. The ring arrived to our local store via **** The ring has a brushed center, but this ring had scratches that would not polish out at the store. We were informed that because the ring had already been checked in by the store they couldnt damage it out and be able to request a new product. My questions is where is the quality control? Why is the vendor sending damaged products and why are local zales stores checking in merchandise without inspecting their product... read more

Jacinda W 

on BBB

3 years ago

Brought in my garnet ring to get fixed because the stone was chipped. I was told I would get my stone back and when I went to pick up my ring, low and behold….no return of my original stone! I was told their policy was to discard the stone. Really? I specifically asked for my stone back and was told it was no problem. The salesperson even told the manager that this was true when I went to pick up my ring! I’ve shopped and bought a few pieces at Jareds but no longer will I trust them there with any of my jewelry or purchases.... read more