Banter by Piercing Pagoda

Danica J 

on BBB

3 years ago

This ridiculous place is closing their stores left and right, but they expect people to drive up to 100 miles to get their jewelry inspected, to keep the warranty which we paid for!!! Needless to say, I will never purchase anything from them again, and Ill be sure to let everyone know! 

Michael W. 

on BBB

3 years ago

Worst customer service ever. I went to the ********* location and offered zero help. I was trying to get my mothers ring and my bracelet resized. Both were purchased from this location by my wife. While waiting they made three other people leave saying that couldn't help with their purchased items either. My braclet simply needs a shorter band but was told they wouldn't do anything. My mothers ring they couldnt even find in the system. Was told I would need to call customer service to get a number then come back. Told the ma... read more

Michael W. 

on BBB

3 years ago

Worst customer service ever. I went to the ********* location and offered zero help. I was trying to get my mothers ring and my bracelet resized. Both were purchased from this location by my wife. While waiting they made three other people leave saying that couldn't help with their purchased items either. My braclet simply needs a shorter band but was told they wouldn't do anything. My mothers ring they couldnt even find in the system. Was told I would need to call customer service to get a number then come back. Told the ma... read more

Ramon S 

on BBB

3 years ago

I had one of the worst experiences ever with this store:Jared The Galleria of Jewelry - Eastgate ********* EASTGATE POWER CENTER ***************************************************************** I came in for a repair that I have purchased a life time warranty for. The sales associate that I dealt was was one of the most rude, and disrespectful individuals that I have ever dealt with.As I am informing this individual of all the information that is in my profile to gather my warranty information, he continues to tell me that ... read more

Angela A. 

on BBB

3 years ago

I was mistreated by the Manager ******* at this store. She called me ignorant and was berating me. I had called because I received an email stating I had picked up my online order which I had not picked up. She said she couldnt explain how it happened and that my order had been found and didnt understand why I had received that email. I explained I didnt want to be charged for something I hadnt yet received- she said I dont understand- you were charged when our store received your order. I asked what that meant if someone el... read more

Angela A. 

on BBB

3 years ago

I was mistreated by the Manager ******* at this store. She called me ignorant and was berating me. I had called because I received an email stating I had picked up my online order which I had not picked up. She said she couldnt explain how it happened and that my order had been found and didnt understand why I had received that email. I explained I didnt want to be charged for something I hadnt yet received- she said I dont understand- you were charged when our store received your order. I asked what that meant if someone el... read more

Jonathan W 

on BBB

3 years ago

Had an abhorrent experience with the General Manager (**) of this location. I had made several purchases over the past couple months for myself, my wife, and my mother-in-law; I returned a few of these items (three to be exact) because they ended up not really working out for me.Upon arriving to the store today to return a bracelet that ended up not fitting me, the ** began to chastise me and inform me that I would no longer be able to return anything going forward. She was loud, rude, and accusatory throughout her conversat... read more

Madison C 

on BBB

3 years ago

My fianc bought my engagement ring from Kay jewelers in ************************************ in March of 2022. The ring was a 14k white gold halo. Within 2-3 months of wearing my ring the rhodium started to wear off to the point that my band was yellow. I took it into the store and the lady said oh thats completely normal due to the white gold being plated unlike yellow gold. I returned to the store to have it serviced in September of 2022 to keep my lifetime warranty and have the rhodium replated, and sized. When it came ba... read more

Denis C 

on BBB

3 years ago

I recently started searching for a new engagement ring for my wife(married for 8 years) to replace the really cheap ring that I proposed with when we were young and broke. I made that first purchase years ago through zales and figured to stay within the ***/zales/jared brand of jewelry now when it was time to spend a lot more money for a real diamond. Dealing with the leggy website (kayjewelers) while at work and navigating a handful of rings, I finally made a mistake and actually ordered the wrong ring on accident while on ... read more