Banter by Piercing Pagoda

Heather D. 

on BBB

4 years ago

Ordered two rings from them almost a week ago still says order processing... no customizable needed but yet hasn’t even shipped... ordered from another company same day already have standard shipping item but my expedited shipping order from ZALES is still in the same processing as the night I ordered. Ordered something from Jared today had shipping notification within hours.... will never place another order with Zales. 

Lisa B 

on BBB

4 years ago

I ordered a mother’s ring 7/2020 one of the stones has already fallen out. They would not replace it. It should last more then 7 months so disappointed. I didn’t get the ring until August 2020 really poor quality. 

Mywork2001 

on BBB

4 years ago

First I want to say that I had never had a bad experience with zales but today I felt that it was a different situation. I went into the store and my girlfriend and I were looking at rings. My girlfriend saw one she loved and I asked the sales associate to let me see it and they did. When asked about the price they told me what it was and told me about a few promotions. While speaking with the associate I told him I had a zales card but didn’t remember the limit he looked up my information and was able to find it. I had aske... read more

maggie l 

on BBB

4 years ago

Never buy from this store in person or online. even if you choose to get deliver to a store the product never gets deliver. You will have a hard time to get a refund. I order a ring Back in December is the end of February still no ring and no refund. call 3 times already first call i was told the store was close so FedEx retuned package to sender but no worry i will get a refund with in 7-10 days. second call i was told the first customer services representative did not escalate the complain to the second level to get a refu... read more

Erik R. 

on BBB

4 years ago

Bought a Diamond bracelet for my wife maybe half a year ago a little more. Purchased a safety piece that's added in case the bracelet becomes loose one wouldn't lose it. I'm going on the 2nd time this bracelet is literally falling apart. I took it to get fixed before and they got it done. But again? Both times I was lucky to even notice it had fallen. If I don't notice it's lost forever. Was recently in Vegas and happen to be in the room when it decided to brake on its own. No I don't want a replacement...No I don't want sto... read more

Rachel E. 

on BBB

4 years ago

I purchased a ring online from zales and delivery date continued to change. Finally when I checked it said item was left at front door. I’m a nurse who works 16 shifts and customer service was rude and has me waiting on investigation. Who just leaves expensive item at front door in Chicago. Truly disappointed and I’m still paying for something I don’t have. 

Ronald M. 

on BBB

4 years ago

I bought my grand daughter a pair of earrings from Zales. After a year and a half the stones have fallen out. I took them back to the store where I purchased them and was told they could do nothing because they did not carry them anymore. She said if they still sold them she could exchange them but they no longer carried them. I paid $60 on sale for these earrings. You would think they would last longer than that for the price and company. The employees are snobby and rude. I have purchased many things from this store but wi... read more

tina l. 

on BBB

4 years ago

I paid for 2-3 day delivery and it is taking 5 days. i have contacted them twice they have not offered anything. they blamed it all on covid. If they cant deliver 2-3 days then they should not offer it. I paid the extra money and was offered nothing back 

Mikayla C. 

on BBB

4 years ago

When getting my ring resized they did not actually size me in the first place so I used my lack of knowledge and told them to only go down 1/2 a size... that was my bad I supposed. My ring was gone for 3 weeks. When I got it back I realized that it was still way too big. I actually got sized... I needed to go down 2 1/2 sizes from my original rings' size. I sent it off again on the same day and it is now a month later and I have yet to get it back... it was supposed to be in on the 5th, it is now the 15th, 10 days passed. I ... read more