Banter by Piercing Pagoda

April M 

on BBB

2 years ago

I had my ring sent off to zales to have my stone tightened and instead they pushed the prong down where the stone was crooked so I took it back to zales and the repair people cut the prongs reset my diamond, and did nothing about it so I took it to the other Zales, and they said it was destroyed and couldnt fix it I waited for corporate office to call me. They called me one time she didnt want to listen to my story and so my husband ended up having to upgrade because there was nothing there at the store that I felt like I wa... read more

Melanie G 

on BBB

2 years ago

Two months in a row we have been charged for a late fee for payments sent online two weeks prior to due date. The first time Zales blamed it on our bank. We have never had that problem with any of our other bills. Our credit is 840!This time I say it is a scam! I will NEVER purchase anything from them again. I'm sticking with *******'s! 

Danielle D 

on BBB

2 years ago

They are horrible about resolving their incorrect charges. On 11/10/22 I had a repair done and had to purchase another item of at least $300.00 to be able to take advantage of their discounts/special/etc., so I brought a item around $250.00. I get my bill and I'm charges $3,000.00 for some pearls that was not purchased! I've been calling and calling and their bank, Comenity said Zales must clear it out so they closed my dispute. Zales keeps ignoring my calls and won't resolve this hugherror. I have a signed receipt and there... read more

Mac P 

on BBB

2 years ago

On 2/14/2023 I went to the ******** ** store to buy weeding bands with my fiance. The store person whom I will not name here, opened my entire account to show my fiance everything and start going down item by item for some reason because every time I asked her a question she ignored me. so from having a happy day on Valentine's *** turned into questions about past orders. Also showing prices brought for everything. This is crazy to me considering, first this is my account not hers, second how can you not realize that people ... read more

April W 

on BBB

2 years ago

DO NOT ORDER FROM ZALES! SO I'M GETTING MARRIED 1/27/23, I ORDERED MY FIANC A RIND 12/22/22 EXPECTED DELIVERY 1/6/23 I RCV'D MY PACKAGE OPENED IT TO MY SURPRISE SOMEONE ELSES RING I CALLED ZALES RIGHT AWAY, THEY STARTED A CASE, THAT CAN TAKE UP TO 14 BDS I STARTED TO PANICK AND CALLED ZALES LOCATED IN ************* AFTER FIANC LEFT MOTHERS FUNERAL, IM THINKING OK THIS WILL GET CORRECTED WHEN I GO TO THE STORE , AFTER SITTING THERE AFTER 30 MINS. TOO MY SURPRISE THEY COULDNT HELP ME TOLD ME HOLD ON TO SOMEONE ELSES RING I TOO... read more

Carolyn G 

on BBB

2 years ago

On 12/26/2022, I received an email from ZalesUnfortunately, we have encountered a problem validating certain billing information for order, which will prevent us from being able to fulfill your order. My card was charged $Total: $445.50,I was told the refund would take 3-4 weeks to be adjusted back to my account. Meanwhile, I had to repurchase the same item at zales.com. This email confirms your order placed on Jan 01, 2023 05:40 PM CST. The item was to be shipped and records indicate per corporate arrived at the store on Za... read more

Michael W. 

on BBB

2 years ago

Worst customer service ever. I went to the ********* location and offered zero help. I was trying to get my mothers ring and my bracelet resized. Both were purchased from this location by my wife. While waiting they made three other people leave saying that couldn't help with their purchased items either. My braclet simply needs a shorter band but was told they wouldn't do anything. My mothers ring they couldnt even find in the system. Was told I would need to call customer service to get a number then come back. Told the ma... read more

Angela A. 

on BBB

2 years ago

I was mistreated by the Manager ******* at this store. She called me ignorant and was berating me. I had called because I received an email stating I had picked up my online order which I had not picked up. She said she couldnt explain how it happened and that my order had been found and didnt understand why I had received that email. I explained I didnt want to be charged for something I hadnt yet received- she said I dont understand- you were charged when our store received your order. I asked what that meant if someone el... read more

DONALD N 

on BBB

2 years ago

******************************************* customer service experience ever. I purchased a pair of earrings online and had them shipped to a local Zales store. I went to the store to pick them up and changed my mind. The order was canceled in the store. I was told I would receive a order canceled email within 48 hours and would receive my refund back on my card within **** days. never got one. Went back the store to inquire and was told the same thing, still no email.Over the course of 2 MONTHS. I called Zales case customer... read more