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Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
We are currently a member of this plan, and will not renew. What a joke. We initially took our dog there to look at his eye. He has a tiny tumor on the outside of his eye that we would like to have removed. We got the plan did all the shots, and then took him in for teeth cleaning. They did give him ointment for his eye, which did nothing. so now they say we will have to pay the full price to have the tumor removed or we can renew our membership and on his next teeth cleaning they will do the removal of the tumor. For around... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They cancel on you when you arrive at the location and don't even apologize. Then, when you attempt to reschedule, they inform you that no suitable time is available for your schedule.
I wish I could give them ZERO stars. This is such a total scam. Their services are overpriced and their doctors are evidently salespeople in white coats because they figure out a way to run unnecessary tests and conduct ridiculous procedures. We were so unhappy after getting our dogs' teeth cleaned that we called to cancel, but now they're telling us we owe $400 for each dog. This is after we've paid $570 in premiums and $400 out of pocket for the dental cleaning itself. They're saying we've received $1800 in services in <6 ... read more
I had ordered medication through Banfield pet hospital home delivery service for my pet. When I forgot to cancel it due to him needing a different medication for a skin condition I got a notification that it was going to be shipped. i cancelled the order but had already been charged the amount of the medication. When they said they processed the refund they said 3-5 business days and that was all. Apparently it got refunded to a different card on file instead of my bank account. the card is not even mine so guess I paid for ... read more
They definitely charge you for the services they DONT provide. My senior dog of 13 is going down hill because she has been in banfields care. Switched her to a new vet in April that is quite out of my driving distance. Might give banfield another try at another location but I feel like the monthly charges are a scam. My pet has not been seen in a whole year! Everytime I call or see an upcoming appointment online to be made the workers always say "oooh, she's not ready for that".. you mean to tell me that a senior dog that is... read more
Business response:
We are sorry to read about your experience. Please reach out to our Wellness Plan Team at ************ or email *************************************************************************** at your convenience so we can try to address your concerns.
This is not a ************ Vet hospital as claimed, surgeries, etc....This is false advertisement and it took me 14 yes of being on their wellness plan, needing a full service Vet hospital for my dog's condition to find that out. They only state that to get you into a locked 1 year plan, where if your pet even dies while on the plan you cannot cancel the plan. That is absolutely ?? absurd!
I used Banfield's wellness program for both of my dogs and never had an issue until I moved and went to cancel. The nearest Banfield is an hour away from where I live now. I requested a cancellation of my wellness plan and was told that when we cancel a wellness plan before the end of the current plan year, there are two options to choose from. Clients can pay for the services used or the rest of the wellness plan, whichever is less. For my dog it broke down as: Services used = $1,309.54 Installments paid to date = $610.80 R... read more
Brought my dog in ****** cause was Very worried , he wasnt himself ,I told several of those girls on the Phone , got him in ad soon as possible there They just charged me for wellness visit Paid 50 for a rx thst didnt save him He died 8 days later and I dont know Why!!!!! When came to pick up ************************* left I came there at 315 Help over the phone / they dont answer Their phones all the time, hard to get rx Filled, and do t diagnose a dog all they do is Their wellness plan no urgent care!!!It broke my heart I ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Disgusting, negligent company whose only focus is stripping your wallets and making your life harder. I only dealt with them when I was working at Petsmart(s), because it was convenient. My first go around, I had a horrific experience with my male dog where they messed up his vaccines (gave him the wrong one at the wrong time) and he got really, really sick. They only told me after I brought it up. I chalked it up to bad techs as their turnover rate pretty much= new people weekly. They gave me the runaround when I tried to c... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
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