This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Banfield Pet Hospital
- Healthcare
- Rockville, MD
About this business
Location details
10066 Darnestown Rd, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Total scam!!!! We bought the puppy plan for our German *******. I got an email that she was due for her final round of shots so I booked immediately but, online booking only had 3 weeks out. Now they are telling me the puppy plan expired at the end of august and will not honor the plan that I already paid $1k+ for. Terrible customer service and a complete scam. Never bringing my animals back here.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Great vets but HORRIBLE company customer ****************** office. Tremendously long hold time or non- existant call back. Misleading products along with major bad bookkeeping that takes hours to correct-- if you can at all. DO NOT USE these guys-- only out for your $$. The pets could be groceries for all the corporate office cares.
Great staff, however, I have been paying for my Wellness plan for 10 years they have taken care of ************** 5 years ago he hurt his back was all covered by plan. This month torn ACL cost $617 for Visit, XRAY, and meds , local hospital charged me $250 for same minus meds. What have I been paying for, plus when I tried to cancel they want me to pay till march this is just crazy to me, AVOID wellness plan.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Zero Stars - the wellness plan is a scam they tell you you can cancel at anytime but then insist you pay the remainder of the plan if you do cancel and send you to collections if you dont. I had an issue with the service which is why I cancelled. There is no accountability with this company which is obvious from the long list of complaints against them and *************.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Zero of Five stars I have trusted Banfield/******* Animal Hospital for the last 10 years. I have trusted the head veterinarian there for all of these years. I would never ever ever trust them to care for any four-legged fur pawed friends
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Do NOT enroll in Wellness ****s. I run an animal rescue, and use to recommend them with each adoption. My 14 yr 7 mo old dog passed last month. Ive had her since she was 7 weeks old, and got a Wellness plan the first month ($34 per mo.). Over the years the rates have gone up, and this past year, it jumped almost 50% to $79.95 per mo. But the bad part is they closed down 2 of the 3 locations in our county, now requiring a ***************** addition, that remaining location was understaffed on vets, and hard to schedule appoin... read more
Business response:
We are sorry to read about your experience. Please reach out to our Wellness Team at *************************************************************************** at your convenience so we can try to address your concerns.
My experience with Banfield Pet Hospital in ****** ** has been good for my dogs overall. I take full advantage of the dog wellness plan for both my dogs. I am pleased with the care of my dogs and that's where it matters most. My complaint is their phone system. Here is what I experience whenever I call 1) they don't answer. They DID finally get one of those automated answering systems that puts the call into a queue, but prior to that, they just simply didn't answer the phone if they were dealing with a lot of customers at t... read more
Welllll, no wonder this Scamfield Pet hospital has 1.6 stars on ******* They just scammed me and put me om collections. Damaged my credit and jacked me for 800 bucks which we negotiate down to 650.Lost my card, while waiting for the new one I received the Text and the mail notice for 1st attempt to collect the payment. I clicked on the link sent by them via txt, I was sent to the website payment form page and saw my old card as invalid in RED so I updated the card on file, there were no extra boxes to check off or anything. ... read more
Business response:
We are sorry to read about your experience despite numerous communications between you and our representatives regarding the account and the needed steps. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience if you would like to discuss this matter further.<span style="white-space:pre"></span>
They are a bunch of crooks after your money. They wont give your pets a leg saving prescription and they make you take all of these unnecessary tests. They make you do it to get your prescription. They also try to upcharge you for everything. Horrible. Stay far away. I wish I could give them zero stars.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.6 star rating with 848 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com